# AntBuddy Vietnam ## Huong dan su dung Antbuddy - [Tài liệu AntBuddy - Hướng dẫn sử dụng (AntBuddy Docs - User Guide)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide.md) - [Hướng dẫn đăng ký và thanh toán (Guide to Register and Payment)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-dang-ky-va-thanh-toan-guide-to-register-and-payment.md) - [Đăng ký và Đăng nhập (Register and Login)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-dang-ky-va-thanh-toan-guide-to-register-and-payment/dang-ky-va-dang-nhap-register-and-login.md) - [1. Đăng ký (Register)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-dang-ky-va-thanh-toan-guide-to-register-and-payment/dang-ky-va-dang-nhap-register-and-login/1.-dang-ky-register.md) - [2. Đăng nhập (Log in)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-dang-ky-va-thanh-toan-guide-to-register-and-payment/dang-ky-va-dang-nhap-register-and-login/2.-dang-nhap-log-in.md) - [Thanh toán (Payment)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-dang-ky-va-thanh-toan-guide-to-register-and-payment/thanh-toan-payment.md) - [Quản trị khách hàng AntCrm (AntCrm Customer Management)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management.md): Hướng dẫn sử dụng quản trị khách hàng (AntCrm Customer Management Guide) - [Tổng quan (Dashboard)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tong-quan-dashboard.md) - [Hội thoại đa kênh](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tong-quan-dashboard/hoi-thoai-da-kenh.md) - [Cài đặt (Settings)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings.md) - [Tạo nhân viên (Create users)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/tao-nhan-vien-create-users.md) - [Tạo nhóm (Create group)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/tao-nhom-create-group.md) - [Mời nhân viên vào công ty (Invite users to the company)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/moi-nhan-vien-vao-cong-ty-invite-users-to-the-company.md) - [Quyền xem (View permissions)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/quyen-xem-view-permissions.md) - [Quyền hoạt động (Activity permissions)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/quyen-hoat-dong-activity-permissions.md) - [Thông tin doanh nghiệp (Company Information)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/thong-tin-doanh-nghiep-company-information.md) - [Thao tác với task (Operations with task)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/thao-tac-voi-task-operations-with-task.md) - [Làm thế nào để lọc và tải về danh sách Task? (How to filter and download Task list?)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/thao-tac-voi-task-operations-with-task/lam-the-nao-de-loc-va-tai-ve-danh-sach-task-how-to-filter-and-download-task-list.md) - [Hướng dẫn sử dụng tính năng tự động gửi tin nhắn SMS/ZNS khi có cuộc gọi nhỡ](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/huong-dan-su-dung-tinh-nang-tu-dong-gui-tin-nhan-sms-zns-khi-co-cuoc-goi-nho.md) - [Cách sử dụng tính năng Giới hạn số phiên hội thoại tối đa cho từng nhân viên](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/cach-su-dung-tinh-nang-gioi-han-so-phien-hoi-thoai-toi-da-cho-tung-nhan-vien.md) - [Hướng dẫn Cấu hình điện thoại Yealink T19 E2 (Instruction to Configure Yealink T19 E2 phone)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/huong-dan-cau-hinh-dien-thoai-yealink-t19-e2-instruction-to-configure-yealink-t19-e2-phone.md) - [Cấu hình IP Phone Grandstream GXP 1610 (Configure IP Phone Grandstream GXP 1610)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/cau-hinh-ip-phone-grandstream-gxp-1610-configure-ip-phone-grandstream-gxp-1610.md) - [Thiết lập cuộc gọi](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/thiet-lap-cuoc-goi.md) - [Cài đặt các trường bắt buộc trong Call Popup (Set up required information fields in Call Popup)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/thiet-lap-cuoc-goi/cai-dat-cac-truong-bat-buoc-trong-call-popup-set-up-required-information-fields-in-call-popup.md) - [Yêu cầu gọi lại](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/thiet-lap-cuoc-goi/yeu-cau-goi-lai.md) - [Cấu hình phân công tự động YCGL chưa được phân công](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/thiet-lap-cuoc-goi/yeu-cau-goi-lai/cau-hinh-phan-cong-tu-dong-ycgl-chua-duoc-phan-cong.md) - [Popup cuộc gọi (Call Popup)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/popup-cuoc-goi-call-popup.md) - [Popup cuộc gọi là gì? Cách thiết lập popup cuộc gọi (What is a call popup? How to set up call popup)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/popup-cuoc-goi-call-popup/popup-cuoc-goi-la-gi-cach-thiet-lap-popup-cuoc-goi-what-is-a-call-popup-how-to-set-up-call-popup.md) - [Sử dụng popup cuộc gọi (Using call popup)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/popup-cuoc-goi-call-popup/su-dung-popup-cuoc-goi-using-call-popup.md) - [Lưu thông tin cuộc gọi vào Task / Order / Ticket cụ thể](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/popup-cuoc-goi-call-popup/luu-thong-tin-cuoc-goi-vao-task-order-ticket-cu-the.md) - [Hướng dẫn cách Clear Cache browsing data](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/huong-dan-cach-clear-cache-browsing-data.md) - [Cho phép xuất dữ liệu AntCRM Data Platform (Guide to enable data export from AntCRM Data Platform)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/cho-phep-xuat-du-lieu-antcrm-data-platform-guide-to-enable-data-export-from-antcrm-data-platform.md) - [Bản mẫu](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/ban-mau.md) - [Mẫu nhiệm vụ](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/ban-mau/mau-nhiem-vu.md) - [Làm thế nào để tạo mẫu SMS, Email? (How to create SMS, Email template?)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/ban-mau/lam-the-nao-de-tao-mau-sms-email-how-to-create-sms-email-template.md) - [Tạo bản mẫu cho Ticket](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/ban-mau/tao-ban-mau-cho-ticket.md) - [Mẫu ZNS](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/ban-mau/mau-zns.md) - [Hướng dẫn thay đổi từ, cụm từ trong AntCRM](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/huong-dan-thay-doi-tu-cum-tu-trong-antcrm.md) - [Hướng dẫn sử dụng Callbar Web (Instruction to use Callbar web)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/huong-dan-su-dung-callbar-web-instruction-to-use-callbar-web.md) - [Cấu hình nhắc lịch, mẫu tin nhắn ( Configure calendar reminders, message templates)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/cau-hinh-nhac-lich-mau-tin-nhan-configure-calendar-reminders-message-templates.md) - [Thiết lập gọi bằng CallBar App cho Lead/Contact/Account](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/thiet-lap-goi-bang-callbar-app-cho-lead-contact-account.md) - [Tính năng Số điện thoại ẩn cho vai trò Telesales (Masked Phone Number Feature for Telesales Role )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/tinh-nang-so-dien-thoai-an-cho-vai-tro-telesales-masked-phone-number-feature-for-telesales-role.md) - [Khách hàng (Customer)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-customer.md) - [What are Lead, Contact, Account? How to create Lead, Contact, Account?](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-customer/what-are-lead-contact-account-how-to-create-lead-contact-account.md) - [Lead, Contact, Account là gì và cách tạo (What are Lead, Contact, Account and how to create)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-customer/lead-contact-account-la-gi-va-cach-tao-what-are-lead-contact-account-and-how-to-create.md): What are Lead, Contact, Account? How to create Lead, Contact, Account? - [Làm thế nào để hiển thị thêm các cột thông tin ? (How to display more columns of information? )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-customer/lam-the-nao-de-hien-thi-them-cac-cot-thong-tin-how-to-display-more-columns-of-information.md) - [Các thiết lập cho Lead, Contact,Account (Settings for Lead, Contact, Account )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-customer/cac-thiet-lap-cho-lead-contact-account-settings-for-lead-contact-account.md) - [Rổ dữ liệu](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-customer/ro-du-lieu.md): Tài liệu về rổ dữ liệu - [Tạo rổ dữ liệu](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-customer/ro-du-lieu/tao-ro-du-lieu.md) - [Tích hợp rổ trong chiến dịch](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-customer/ro-du-lieu/tich-hop-ro-trong-chien-dich.md) - [Tin nhắn đa kênh (Conversation)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation.md) - [Facebook Fanpage](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage.md) - [1. Tích hợp Facebook (Facebook integration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/1.-tich-hop-facebook-facebook-integration.md) - [1.1 Truy cập vào trang tích hợp Facebook (Access the Facebook Integration Page)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/1.-tich-hop-facebook-facebook-integration/1.1-truy-cap-vao-trang-tich-hop-facebook-access-the-facebook-integration-page.md) - [1.2 Dùng tài khoản admin để tích hợp (Use the Admin account of the page to integrate)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/1.-tich-hop-facebook-facebook-integration/1.2-dung-tai-khoan-admin-de-tich-hop-use-the-admin-account-of-the-page-to-integrate.md) - [2. Thiết lập Fanpage Facebook (Setting Up Facebook Fanpage)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/2.-thiet-lap-fanpage-facebook-setting-up-facebook-fanpage.md) - [2.1 Thêm hỗ trợ (Adding Support)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/2.-thiet-lap-fanpage-facebook-setting-up-facebook-fanpage/2.1-them-ho-tro-adding-support.md) - [2.2. Cấu hình phân công (Assignment Configuration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/2.-thiet-lap-fanpage-facebook-setting-up-facebook-fanpage/2.2.-cau-hinh-phan-cong-assignment-configuration.md) - [2.3. Cấu hình tương tác (Interaction Configuration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/2.-thiet-lap-fanpage-facebook-setting-up-facebook-fanpage/2.3.-cau-hinh-tuong-tac-interaction-configuration.md) - [3. Quản lý tin nhắn (Message Management)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/3.-quan-ly-tin-nhan-message-management.md) - [3.1 Hướng dẫn quản lý chat với khách hàng Facebook](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/3.-quan-ly-tin-nhan-message-management/3.1-huong-dan-quan-ly-chat-voi-khach-hang-facebook.md) - [3.2 Gửi tin nhắn (Sending Message)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/3.-quan-ly-tin-nhan-message-management/3.2-gui-tin-nhan-sending-message.md) - [3.3 Xem lịch sử hội thoại (Viewing Conversation History)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/3.-quan-ly-tin-nhan-message-management/3.3-xem-lich-su-hoi-thoai-viewing-conversation-history.md) - [4. Quản lý comment (Comment Management)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management.md) - [4.1 Bình luận chăm sóc khách hàng (Customer Support Commenting)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.1-binh-luan-cham-soc-khach-hang-customer-support-commenting.md) - [4.2 Cách ẩn bình luận (Hiding comments)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.2-cach-an-binh-luan-hiding-comments.md) - [4.3 Chỉnh sửa bình luận (Editing comments)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.3-chinh-sua-binh-luan-editing-comments.md) - [4.4 Xóa bình luận (Deleting comments)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.4-xoa-binh-luan-deleting-comments.md) - [4.5 Hướng dẫn thêm tính năng Xóa và Ẩn bình luận facebook cho member](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.5-huong-dan-them-tinh-nang-xoa-va-an-binh-luan-facebook-cho-member.md) - [4.6 Thích/Bỏ thích bình luận (Liking/Unliking Comments)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.6-thich-bo-thich-binh-luan-liking-unliking-comments.md) - [5. Quản lý bài Post (Post Management)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/5.-quan-ly-bai-post-post-management.md) - [6. Thay đổi người phụ trách session (Changing the Session Owner)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/6.-thay-doi-nguoi-phu-trach-session-changing-the-session-owner.md) - [7. Thêm user hỗ trợ (Adding support user)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/7.-them-user-ho-tro-adding-support-user.md) - [8. Gắn nhãn session (Tagging session)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/8.-gan-nhan-session-tagging-session.md) - [9. Gửi hình ảnh (Sending images)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/9.-gui-hinh-anh-sending-images.md) - [10. Đánh dấu Xong (Marking done)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/10.-danh-dau-xong-marking-done.md) - [11. Thêm mẫu tin nhắn (Adding message template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/11.-them-mau-tin-nhan-adding-message-template.md) - [11.1. Thêm sửa xóa templates (Add/Edit/Delete templates)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/11.-them-mau-tin-nhan-adding-message-template/11.1.-them-sua-xoa-templates-add-edit-delete-templates.md) - [11.2. Sử dụng mẫu tin nhắn (Using message template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/11.-them-mau-tin-nhan-adding-message-template/11.2.-su-dung-mau-tin-nhan-using-message-template.md) - [12. Thiết lập thời gian đóng session (Setting Up Session Timeout)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/12.-thiet-lap-thoi-gian-dong-session-setting-up-session-timeout.md) - [13. Cấu hình thời gian chờ (Configuring the Timeout)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/13.-cau-hinh-thoi-gian-cho-configuring-the-timeout.md): Hướng dẫn cấu hình thời gian chờ thay đổi người phụ trách khi chưa trả lời session: (Guide to Configuring the Timeout for Changing the Assignee When There Is No Response to the Session:) - [14. Thiết lập tự động trả lời và gửi tin nhắn (Setting Up Auto-Reply and Sending Messages)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/14.-thiet-lap-tu-dong-tra-loi-va-gui-tin-nhan-setting-up-auto-reply-and-sending-messages.md) - [15. Thiết lập thời hạn phản hồi và cảnh báo (Setting Up Response Time and Pre-Expiration Warnings)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/15.-thiet-lap-thoi-han-phan-hoi-va-canh-bao-setting-up-response-time-and-pre-expiration-warnings.md) - [16. Các thao tác với khách hàng (Customer operations)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/16.-cac-thao-tac-voi-khach-hang-customer-operations.md) - [17. Đánh dấu chưa đọc (Marking unread)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/17.-danh-dau-chua-doc-marking-unread.md) - [18. Thiết lập Danh mục hội thoại (Setting up Omnichannel chat Categories)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/18.-thiet-lap-danh-muc-hoi-thoai-setting-up-omnichannel-chat-categories.md) - [19. Cấu hình hiển thị (Configuring layout)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/19.-cau-hinh-hien-thi-configuring-layout.md) - [20.Tính năng phân công hội thoại được tạo ra khi trả lời từ bình luận cho chính người bấm trả lời](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/20.tinh-nang-phan-cong-hoi-thoai-duoc-tao-ra-khi-tra-loi-tu-binh-luan-cho-chinh-nguoi-bam-tra-loi.md): Tính năng này cho phép hệ thống tự phân công lại hội thoại được tạo ra khi trả lời tin nhắn từ bình luận cho người thực hiện trả lời - [Zalo OA](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa.md) - [1. Tích hợp Zalo OA (Zalo OA integration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/1.-tich-hop-zalo-oa-zalo-oa-integration.md) - [2. Thiết lập trang (Setting page)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/2.-thiet-lap-trang-setting-page.md) - [2.1. Thêm User hỗ trợ (Add user support)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/2.-thiet-lap-trang-setting-page/2.1.-them-user-ho-tro-add-user-support.md) - [2.2. Tính năng phân phối tự động và Assignment Mode (Auto assign feature and Assignment Mode)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/2.-thiet-lap-trang-setting-page/2.2.-tinh-nang-phan-phoi-tu-dong-va-assignment-mode-auto-assign-feature-and-assignment-mode.md) - [2.3. Cấu hình gắn thẻ cho khách hàng mới (Configure tagging for new customers)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/2.-thiet-lap-trang-setting-page/2.3.-cau-hinh-gan-the-cho-khach-hang-moi-configure-tagging-for-new-customers.md) - [2.4. Cấu hình Nguồn Lead (Configure lead source)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/2.-thiet-lap-trang-setting-page/2.4.-cau-hinh-nguon-lead-configure-lead-source.md) - [3. Quản lý tin nhắn (Message Management)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/3.-quan-ly-tin-nhan-message-management.md) - [3.1. Gửi tin nhắn(Sending message)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/3.-quan-ly-tin-nhan-message-management/3.1.-gui-tin-nhan-sending-message.md) - [3.2. Xem lịch sử hội thoại (Viewing Conversation History)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/3.-quan-ly-tin-nhan-message-management/3.2.-xem-lich-su-hoi-thoai-viewing-conversation-history.md) - [4. Thay đổi người phụ trách cho session (Changing the Session Owner)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/4.-thay-doi-nguoi-phu-trach-cho-session-changing-the-session-owner.md) - [5. Thêm user hỗ trợ (Adding support user)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/5.-them-user-ho-tro-adding-support-user.md) - [6. Gắn nhãn (Tags)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/6.-gan-nhan-tags.md) - [7. Gửi hình ảnh (Sending images)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/7.-gui-hinh-anh-sending-images.md) - [8. Đánh dấu Xong (Marking done)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/8.-danh-dau-xong-marking-done.md) - [9. Thêm mẫu tin nhắn (Adding Message Template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/9.-them-mau-tin-nhan-adding-message-template.md) - [9.1. Thêm/sửa/xóa (Add/Edit/Delete)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/9.-them-mau-tin-nhan-adding-message-template/9.1.-them-sua-xoa-add-edit-delete.md) - [9.1.1. Thêm mẫu tin nhắn (Adding a Message Template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/9.-them-mau-tin-nhan-adding-message-template/9.1.-them-sua-xoa-add-edit-delete/9.1.1.-them-mau-tin-nhan-adding-a-message-template.md) - [9.1.2. Chỉnh sửa mẫu tin nhắn (Editing message template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/9.-them-mau-tin-nhan-adding-message-template/9.1.-them-sua-xoa-add-edit-delete/9.1.2.-chinh-sua-mau-tin-nhan-editing-message-template.md) - [9.1.3. Xóa mẫu tin nhắn (Deleting message template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/9.-them-mau-tin-nhan-adding-message-template/9.1.-them-sua-xoa-add-edit-delete/9.1.3.-xoa-mau-tin-nhan-deleting-message-template.md) - [9.2. Sử dụng mẫu tin nhắn (Using message template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/9.-them-mau-tin-nhan-adding-message-template/9.2.-su-dung-mau-tin-nhan-using-message-template.md) - [10. Thiết lập thời gian đóng session (Setting Up Session Timeout)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/10.-thiet-lap-thoi-gian-dong-session-setting-up-session-timeout.md) - [11. Cấu hình thời gian chờ (Configuring the Timeout)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/11.-cau-hinh-thoi-gian-cho-configuring-the-timeout.md) - [12. Thiết lập thời hạn phản hồi và cảnh báo (Setting Up Response Time and Pre-Expiration Warnings)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/12.-thiet-lap-thoi-han-phan-hoi-va-canh-bao-setting-up-response-time-and-pre-expiration-warnings.md) - [13. Đánh dấu chưa đọc (Marking unread)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/13.-danh-dau-chua-doc-marking-unread.md) - [14. Thiết lập Danh mục hội thoại (Setting up Omnichannel chat Categories)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/14.-thiet-lap-danh-muc-hoi-thoai-setting-up-omnichannel-chat-categories.md) - [15. Cấu hình Cấu hình hiển thị (Configuring layout)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/15.-cau-hinh-cau-hinh-hien-thi-configuring-layout.md) - [16. Tạo ứng dụng Zalo Bot](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/16.-tao-ung-dung-zalo-bot.md) - [17. Hướng dẫn gắn nhãn 2 chiều giữa ZaloOA và AntCRM (Two-way label sync user guide)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/17.-huong-dan-gan-nhan-2-chieu-giua-zalooa-va-antcrm-two-way-label-sync-user-guide.md) - [Instagram](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram.md) - [1. Tích hợp Instagram (Instagram integration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/1.-tich-hop-instagram-instagram-integration.md) - [1. Làm thế nào để tích hợp Instagram vào Tin nhắn đa kênh (Instagram integration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/1.-lam-the-nao-de-tich-hop-instagram-vao-tin-nhan-da-kenh-instagram-integration.md) - [2. Sử dụng hội thoại đa kênh Instagram (Using Instagram Omni conversations)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/2.-su-dung-hoi-thoai-da-kenh-instagram-using-instagram-omni-conversations.md) - [2.1. Thiết lập Instagram trên AntCRM (Guide to setting up Instagram on AntCRM)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/2.-su-dung-hoi-thoai-da-kenh-instagram-using-instagram-omni-conversations/2.1.-thiet-lap-instagram-tren-antcrm-guide-to-setting-up-instagram-on-antcrm.md) - [2.1.1. Thêm hỗ trợ (Adding support)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/2.-su-dung-hoi-thoai-da-kenh-instagram-using-instagram-omni-conversations/2.1.-thiet-lap-instagram-tren-antcrm-guide-to-setting-up-instagram-on-antcrm/2.1.1.-them-ho-tro-adding-support.md) - [2.1.2. Cấu hình phân công (Assignment configuration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/2.-su-dung-hoi-thoai-da-kenh-instagram-using-instagram-omni-conversations/2.1.-thiet-lap-instagram-tren-antcrm-guide-to-setting-up-instagram-on-antcrm/2.1.2.-cau-hinh-phan-cong-assignment-configuration.md) - [2.1.3. Cấu hình tương tác (Interactive Configuration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/2.-su-dung-hoi-thoai-da-kenh-instagram-using-instagram-omni-conversations/2.1.-thiet-lap-instagram-tren-antcrm-guide-to-setting-up-instagram-on-antcrm/2.1.3.-cau-hinh-tuong-tac-interactive-configuration.md) - [3. Quản lý chat với khách hàng (Manage chat with customers)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/3.-quan-ly-chat-voi-khach-hang-manage-chat-with-customers.md) - [3.1. Gửi tin nhắn cho khách hàng (Send message to customer)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/3.-quan-ly-chat-voi-khach-hang-manage-chat-with-customers/3.1.-gui-tin-nhan-cho-khach-hang-send-message-to-customer.md) - [3.2. Xem lịch sử hội thoại (View session history)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/3.-quan-ly-chat-voi-khach-hang-manage-chat-with-customers/3.2.-xem-lich-su-hoi-thoai-view-session-history.md) - [4. Quản lý comment (Comment Manager)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/4.-quan-ly-comment-comment-manager.md) - [4.1. Ẩn bình luận (Hide comment)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/4.-quan-ly-comment-comment-manager/4.1.-an-binh-luan-hide-comment.md) - [4.2. Xóa bình luận (Delete comment)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/4.-quan-ly-comment-comment-manager/4.2.-xoa-binh-luan-delete-comment.md) - [5. Thay đổi người phụ trách session (Change the person assign to session)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/5.-thay-doi-nguoi-phu-trach-session-change-the-person-assign-to-session.md) - [6. Thêm user hỗ trợ (Adding user support)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/6.-them-user-ho-tro-adding-user-support.md) - [7. Gắn nhãn session (Tags for session)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/7.-gan-nhan-session-tags-for-session.md) - [8. Gửi hình ảnh (Send image)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/8.-gui-hinh-anh-send-image.md) - [9. Đánh dấu xong (Mark as done)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/9.-danh-dau-xong-mark-as-done.md) - [10. Thêm mẫu tin nhắn (Adding message template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/10.-them-mau-tin-nhan-adding-message-template.md) - [10.1.Thêm/sửa/xóa template (Add/Edit/Delete template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/10.-them-mau-tin-nhan-adding-message-template/10.1.them-sua-xoa-template-add-edit-delete-template.md) - [10.2.Sử dụng mẫu tin nhắn (Using messenger template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/10.-them-mau-tin-nhan-adding-message-template/10.2.su-dung-mau-tin-nhan-using-messenger-template.md) - [11. Thiết lập thời gian đóng session (Setting up session timeout)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/11.-thiet-lap-thoi-gian-dong-session-setting-up-session-timeout.md) - [12. Thiết lập thời hạn phản hồi và cảnh báo (Setting Up Response Time and Pre-Expiration Warnings)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/12.-thiet-lap-thoi-han-phan-hoi-va-canh-bao-setting-up-response-time-and-pre-expiration-warnings.md) - [Whatsapp](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp.md) - [1. Tích hợp whatsapp vào CRM (Integrate whatsapp on CRM)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/1.-tich-hop-whatsapp-vao-crm-integrate-whatsapp-on-crm.md) - [2. Thiết lập whatsapp trên CRM (Setting whatsapp on CRM)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/2.-thiet-lap-whatsapp-tren-crm-setting-whatsapp-on-crm.md) - [2.1. Thêm user hỗ trợ (Adding user support)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/2.-thiet-lap-whatsapp-tren-crm-setting-whatsapp-on-crm/2.1.-them-user-ho-tro-adding-user-support.md) - [2.2. Thiết lập đóng hội thoại (Setting close session)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/2.-thiet-lap-whatsapp-tren-crm-setting-whatsapp-on-crm/2.2.-thiet-lap-dong-hoi-thoai-setting-close-session.md) - [2.3. Cấu hình phân công (Assignment Configuration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/2.-thiet-lap-whatsapp-tren-crm-setting-whatsapp-on-crm/2.3.-cau-hinh-phan-cong-assignment-configuration.md) - [2.4. Cấu hình tương tác (Interaction Configuration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/2.-thiet-lap-whatsapp-tren-crm-setting-whatsapp-on-crm/2.4.-cau-hinh-tuong-tac-interaction-configuration.md) - [3. Quản lý chat với khách hàng whatsapp (Managing Chats with Whatsapp Customers)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/3.-quan-ly-chat-voi-khach-hang-whatsapp-managing-chats-with-whatsapp-customers.md) - [3.1. Gửi tin nhắn (Send message)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/3.-quan-ly-chat-voi-khach-hang-whatsapp-managing-chats-with-whatsapp-customers/3.1.-gui-tin-nhan-send-message.md) - [3.2. Xem lịch sử phiên hội thoại (Viewing Conversation History)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/3.-quan-ly-chat-voi-khach-hang-whatsapp-managing-chats-with-whatsapp-customers/3.2.-xem-lich-su-phien-hoi-thoai-viewing-conversation-history.md) - [3.3 Thay đổi nhân viên phụ trách phiên hội thoại (Changing the Session's Assigned Agent)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/3.-quan-ly-chat-voi-khach-hang-whatsapp-managing-chats-with-whatsapp-customers/3.3-thay-doi-nhan-vien-phu-trach-phien-hoi-thoai-changing-the-sessions-assigned-agent.md) - [4. Thêm user hỗ trợ (Adding a Support User)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/4.-them-user-ho-tro-adding-a-support-user.md) - [5. Mục Tag (Tagging a Session)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/5.-muc-tag-tagging-a-session.md) - [6. Gửi hình ảnh (Sending image)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/6.-gui-hinh-anh-sending-image.md) - [7. Đánh dấu session đã xong (Marking a Session as Completed)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/7.-danh-dau-session-da-xong-marking-a-session-as-completed.md) - [8. Thêm, Sửa và Xóa mẫu tin nhắn (Adding, Edit and Delete omni message template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/8.-them-sua-va-xoa-mau-tin-nhan-adding-edit-and-delete-omni-message-template.md) - [9. Thời gian đóng session (Session Closure Time)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/9.-thoi-gian-dong-session-session-closure-time.md) - [10. Cấu hình thời gian chờ (Configuring the wait time)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/10.-cau-hinh-thoi-gian-cho-configuring-the-wait-time.md) - [11. Cài đặt thời gian phản hồi và cảnh báo (Setting response Time and Pre-expiration Alerts)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/11.-cai-dat-thoi-gian-phan-hoi-va-canh-bao-setting-response-time-and-pre-expiration-alerts.md) - [12. Tạo chiến dịch SMS whatsapp (Creating Whatsapp SMS campaign)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/12.-tao-chien-dich-sms-whatsapp-creating-whatsapp-sms-campaign.md) - [13. Gửi chiến dịch SMS whatsapp (Sending Whatsapp SMS Campaign)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/13.-gui-chien-dich-sms-whatsapp-sending-whatsapp-sms-campaign.md) - [14. Gửi Carousel Sản Phẩm (Sending the Product Carousel)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/14.-gui-carousel-san-pham-sending-the-product-carousel.md) - [15. Chiến lược đa kênh (Cross-Channel Campaign Guide)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/15.-chien-luoc-da-kenh-cross-channel-campaign-guide.md) - [15.1. Tạo mẫu (Creating template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/15.-chien-luoc-da-kenh-cross-channel-campaign-guide/15.1.-tao-mau-creating-template.md) - [16. Tạo mẫu WhatsApp qua Meta Business Suite (Create WhatsApp Template via Meta Business Suite)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/16.-tao-mau-whatsapp-qua-meta-business-suite-create-whatsapp-template-via-meta-business-suite.md) - [17. Chạy mẫu trong nền tảng AntCRM (Run Template in AntCRM platform)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/17.-chay-mau-trong-nen-tang-antcrm-run-template-in-antcrm-platform.md) - [Shopee](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/shopee.md) - [1. Tích hợp Shopee vào CRM (Integrate Shopee on CRM)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/shopee/1.-tich-hop-shopee-vao-crm-integrate-shopee-on-crm.md) - [Tiktok](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/tiktok.md) - [Tích Hợp TikTok Business](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/tiktok/tich-hop-tiktok-business.md) - [Tích hợp Tiktok Ads Instant Form](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/tiktok/tich-hop-tiktok-business/tich-hop-tiktok-ads-instant-form.md): I. GIỚI THIỆU - [Tin nhắn](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/tiktok/tin-nhan.md) - [Live Chat](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/live-chat.md) - [Tích hợp Live Chat vào Tin nhắn đa kênh(Instructions to integrating LiveChat WIDGET into AntCRM)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/live-chat/tich-hop-live-chat-vao-tin-nhan-da-kenh-instructions-to-integrating-livechat-widget-into-antcrm.md) - [Hướng dẫn thiết lập cho Page Live Chat](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/live-chat/huong-dan-thiet-lap-cho-page-live-chat.md) - [Hướng dẫn quản lý và hỗ trợ khách hàng từ Live Chat](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/live-chat/huong-dan-quan-ly-va-ho-tro-khach-hang-tu-live-chat.md) - [Lazada](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/lazada.md) - [Google Play](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/google-play.md) - [Telegram](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/telegram.md) - [Business Messages](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/business-messages.md) - [Youtobe](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/youtobe.md) - [App Store](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/app-store.md) - [Tiki](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/tiki.md) - [Zalo Cá nhân](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-ca-nhan.md) - [Hướng dẫn tích hợp(Integration Guide)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-ca-nhan/huong-dan-tich-hop-integration-guide.md) - [Cấu hình (Configuration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-ca-nhan/cau-hinh-configuration.md) - [Giao diện thao tác (User Interface)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-ca-nhan/giao-dien-thao-tac-user-interface.md) - [Tạo nhóm Zalo PA (Create a group)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-ca-nhan/tao-nhom-zalo-pa-create-a-group.md) - [Gửi Lời Mời Kết Bạn Zalo PA(Đã có session trên CRM)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-ca-nhan/gui-loi-moi-ket-ban-zalo-pa-da-co-session-tren-crm.md) - [Tính năng tìm kiếm và kết bạn mới từ SĐT](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-ca-nhan/tinh-nang-tim-kiem-va-ket-ban-moi-tu-sdt.md) - [Thêm thành viên vào nhóm](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-ca-nhan/them-thanh-vien-vao-nhom.md): Thêm Thành Viên Vào Nhóm - [RCS Business Messaging](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/rcs-business-messaging.md) - [Hướng dẫn tích hợp RCS vào AntCRM (Guide to Integrating RCS into AntCRM)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/rcs-business-messaging/huong-dan-tich-hop-rcs-vao-antcrm-guide-to-integrating-rcs-into-antcrm.md) - [Thiết lập RCS trên CRM](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/rcs-business-messaging/thiet-lap-rcs-tren-crm.md) - [Lọc tin nhắn](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/loc-tin-nhan.md) - [Làm thế nào để lọc khách hàng tại Omni?](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/loc-tin-nhan/lam-the-nao-de-loc-khach-hang-tai-omni.md) - [Thao tác với khách hàng tại Omni (Working with customers in Omni)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thao-tac-voi-khach-hang-tai-omni-working-with-customers-in-omni.md) - [Thêm đơn hàng tại trang Omni ( Add orders for customers at Omni site)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thao-tac-voi-khach-hang-tai-omni-working-with-customers-in-omni/them-don-hang-tai-trang-omni-add-orders-for-customers-at-omni-site.md) - [Thao tác nhiều dữ liệu tại Omni ( Instructions to manipulate multiple data at Omni)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thao-tac-voi-khach-hang-tai-omni-working-with-customers-in-omni/thao-tac-nhieu-du-lieu-tai-omni-instructions-to-manipulate-multiple-data-at-omni.md) - [Thêm Phiếu tại trang Omni (Add ticket at the Omni page)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thao-tac-voi-khach-hang-tai-omni-working-with-customers-in-omni/them-phieu-tai-trang-omni-add-ticket-at-the-omni-page.md) - [Thêm ghi chú cho khách hàng ở trang Omni (Add notes to customers on Omni)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thao-tac-voi-khach-hang-tai-omni-working-with-customers-in-omni/them-ghi-chu-cho-khach-hang-o-trang-omni-add-notes-to-customers-on-omni.md) - [Hướng dẫn gắn/xóa thẻ cho khách hàng (Instructions to tag/remove tags for customers)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thao-tac-voi-khach-hang-tai-omni-working-with-customers-in-omni/huong-dan-gan-xoa-the-cho-khach-hang-instructions-to-tag-remove-tags-for-customers.md) - [Hướng dẫn sử dụng tính năng chặn khách hàng (Customer blocking feature user )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thao-tac-voi-khach-hang-tai-omni-working-with-customers-in-omni/huong-dan-su-dung-tinh-nang-chan-khach-hang-customer-blocking-feature-user.md) - [Shared mailbox](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/shared-mailbox.md) - [Mã lỗi thường gặp khi gửi tin qua Facebook (Common error codes when sending messages via Facebook)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/ma-loi-thuong-gap-khi-gui-tin-qua-facebook-common-error-codes-when-sending-messages-via-facebook.md): Danh sách các mã lỗi thường gặp khi gửi tin nhắn qua facebook - [Thiết lập khác](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thiet-lap-khac.md) - [Nhãn hội thoại](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thiet-lap-khac/nhan-hoi-thoai.md) - [Lọc nhãn OR /AND](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thiet-lap-khac/nhan-hoi-thoai/loc-nhan-or-and.md) - [Thêm lý do tạm dừng](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thiet-lap-khac/them-ly-do-tam-dung.md) - [Thu hồi tin nhắn](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thiet-lap-khac/thu-hoi-tin-nhan.md): Hướng dẫn sử dụng - Cấu hình Thu hồi tin nhắn (Undo Send) - [Tự động đóng phiên hội thoại](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thiet-lap-khac/tu-dong-dong-phien-hoi-thoai.md) - [TÀI LIỆU SLA – HỘI THOẠI TIN NHẮN ĐA KÊNH (SLA DOCUMENT – OMNI-CHANNEL CONVERSATIONS)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thiet-lap-khac/tai-lieu-sla-hoi-thoai-tin-nhan-da-kenh-sla-document-omni-channel-conversations.md) - [Thiết lập bổ sung cho quản lý hội thoại (Additional Settings for Conversation Management)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thiet-lap-khac/thiet-lap-bo-sung-cho-quan-ly-hoi-thoai-additional-settings-for-conversation-management.md) - [GG Maps Review](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/gg-maps-review.md): Tích hợp Google map Review vào Tin nhắn đa kênh - [Hướng dẫn cài extension AntCRM Omnichannel Conversations](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/huong-dan-cai-extension-antcrm-omnichannel-conversations.md) - [Phiếu yêu cầu (Ticket)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket.md) - [Hướng dẫn cấu hình tạo ticket tự động từ các kênh Email và Omni](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/huong-dan-cau-hinh-tao-ticket-tu-dong-tu-cac-kenh-email-va-omni.md) - [Ticket là gì? Cách tạo mới Ticket? (What is Ticket? How to create Ticket?)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/ticket-la-gi-cach-tao-moi-ticket-what-is-ticket-how-to-create-ticket.md) - [Thao tác với Ticket (Operations with Ticket)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/ticket-la-gi-cach-tao-moi-ticket-what-is-ticket-how-to-create-ticket/thao-tac-voi-ticket-operations-with-ticket.md) - [Thiết lập các trường thông tin bắt buộc của Ticket (Add feature to set required information fields)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/ticket-la-gi-cach-tao-moi-ticket-what-is-ticket-how-to-create-ticket/thiet-lap-cac-truong-thong-tin-bat-buoc-cua-ticket-add-feature-to-set-required-information-fields.md) - [Danh mục Ticket là gì? Cách sử dụng?](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/danh-muc-ticket-la-gi-cach-su-dung.md) - [SLA là gì? Sử dụng SLA như thế nào?(What is SLA? How to use SLA?)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/sla-la-gi-su-dung-sla-nhu-the-nao-what-is-sla-how-to-use-sla.md) - [Tạo bản mẫu cho Ticket (Create a template for ticket)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/tao-ban-mau-cho-ticket-create-a-template-for-ticket.md) - [Thiết lập giao diện tạo, sửa và hiển thị Ticket (Set up ticket configuration, editing and display)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/thiet-lap-giao-dien-tao-sua-va-hien-thi-ticket-set-up-ticket-configuration-editing-and-display.md) - [Làm thế nào để lọc và tải về danh sách Ticket](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/lam-the-nao-de-loc-va-tai-ve-danh-sach-ticket.md) - [Hướng dẫn thiết lập ticket từ email (Instructions to set up tickets from email)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/huong-dan-thiet-lap-ticket-tu-email-instructions-to-set-up-tickets-from-email.md) - [Thiết lập Bắt buộc khi chuyển trạng thái Ticket](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/thiet-lap-bat-buoc-khi-chuyen-trang-thai-ticket.md) - [Thiết lập hành động tính Thời gian phản hồi trong Ticket](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/thiet-lap-hanh-dong-tinh-thoi-gian-phan-hoi-trong-ticket.md) - [Tích hợp POS](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tich-hop-pos.md) - [Hướng dẫn tích hợp Kiotviet](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tich-hop-pos/huong-dan-tich-hop-kiotviet.md) - [Pancake POS](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tich-hop-pos/pancake-pos.md) - [Tích hợp](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tich-hop-pos/pancake-pos/tich-hop.md) - [Đồng bộ khách hàng](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tich-hop-pos/pancake-pos/dong-bo-khach-hang.md) - [Đồng bộ sản phẩm](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tich-hop-pos/pancake-pos/dong-bo-san-pham.md) - [Đồng bộ tồn kho](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tich-hop-pos/pancake-pos/dong-bo-ton-kho.md) - [Tích hợp Odoo](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tich-hop-pos/tich-hop-odoo.md) - [Đồng bộ đơn hàng (Order synchronization)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tich-hop-pos/tich-hop-odoo/dong-bo-don-hang-order-synchronization.md): HƯỚNG DẪN ĐỒNG BỘ DỮ LIỆU ĐƠN HÀNG VỀ ANT CRM QUA API (ORDER DATA SYNC GUIDE TO ANT CRM VIA API) - [Bán hàng (Omnichannel Sales)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales.md) - [Sản phẩm (Product)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/san-pham-product.md) - [Hướng dẫn tạo sản phẩm trong giao dịch (Instructions to create products in order )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/san-pham-product/huong-dan-tao-san-pham-trong-giao-dich-instructions-to-create-products-in-order.md) - [Hướng dẫn import hàng loạt sản phẩm (Instructions to import series of products)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/san-pham-product/huong-dan-import-hang-loat-san-pham-instructions-to-import-series-of-products.md) - [Đơn hàng (Order)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/don-hang-order.md) - [Hướng dẫn tạo và quản lý giao dịch](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/don-hang-order/huong-dan-tao-va-quan-ly-giao-dich.md) - [Import đơn hàng (Import orders)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/don-hang-order/import-don-hang-import-orders.md) - [Cam kết SLA đơn hàng (Order SLA Commitment)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/don-hang-order/cam-ket-sla-don-hang-order-sla-commitment.md) - [Lọc và tải về đơn hàng (Filter and download orders)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/don-hang-order/loc-va-tai-ve-don-hang-filter-and-download-orders.md) - [Hướng dẫn cấu hình nâng cao Đơn hàng (Instructions for advanced configuration of Orders)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/don-hang-order/huong-dan-cau-hinh-nang-cao-don-hang-instructions-for-advanced-configuration-of-orders.md) - [Trạng thái Đơn hàng](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/don-hang-order/trang-thai-don-hang.md) - [Đặt lịch (bookings)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/dat-lich-bookings.md): Hướng dẫn thiết lập đặt lịch (Reservation Setup Guide) - [Thêm khu vực đặt (Add booking area )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/dat-lich-bookings/them-khu-vuc-dat-add-booking-area.md): Đây là bước khởi tạo không gian đặt bàn cho từng chi nhánh cụ thể. (This is the step to initialize table space for each specific branch.) - [Thêm trạng thái đặt (Add booking status)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/dat-lich-bookings/them-trang-thai-dat-add-booking-status.md): Trạng thái giúp theo dõi tiến trình và xử lý của các lượt đặt bàn (Status helps track the progress and processing of table reservations). - [Hướng dẫn tạo Đặt lịch (Guide to Creating a Bookings)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/dat-lich-bookings/huong-dan-tao-dat-lich-guide-to-creating-a-bookings.md) - [Hướng dẫn chặn/ bỏ chặn khách hàng (Instructions for blocking/unblocking customers )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/dat-lich-bookings/huong-dan-chan-bo-chan-khach-hang-instructions-for-blocking-unblocking-customers.md): Việc chặn khách hàng giúp doanh nghiệp quản lý những trường hợp khách hàng có hành vi không phù hợp như: thường xuyên đặt bàn nhưng không đến, hủy lịch nhiều lần, hoặc có hành vi gây rối. - [Cấu hình quyền xem thông tin đặt lịch theo chi nhánh (Configure appointment viewing permissions by )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/dat-lich-bookings/cau-hinh-quyen-xem-thong-tin-dat-lich-theo-chi-nhanh-configure-appointment-viewing-permissions-by.md) - [Cấu hình bật tắt hiển thị notification khi có lịch mới (Configure On-screen Notification When an Ap)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/dat-lich-bookings/cau-hinh-bat-tat-hien-thi-notification-khi-co-lich-moi-configure-on-screen-notification-when-an-ap.md) - [Chiến dịch (Campaign)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chien-dich-campaign.md) - [Làm sao để chạy quy trình Marketing Automation? (How to run Marketing Automation process ?)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chien-dich-campaign/lam-sao-de-chay-quy-trinh-marketing-automation-how-to-run-marketing-automation-process.md): AntCRM - Làm sao để chạy quy trình Marketing Automation? - [Chiến dịch Telesales là gì? Làm thế nào để chạy chiến dịch Telesales? (Telesales user manual)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chien-dich-campaign/chien-dich-telesales-la-gi-lam-the-nao-de-chay-chien-dich-telesales-telesales-user-manual.md) - [Hướng dẫn khởi tạo chiến dịch ZNS (Instructions to configure a ZNS campaign)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chien-dich-campaign/huong-dan-khoi-tao-chien-dich-zns-instructions-to-configure-a-zns-campaign.md) - [Hướng dẫn khởi tạo chiến dịch Social Facebook (Instructions for creating a Facebook Social campaign)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chien-dich-campaign/huong-dan-khoi-tao-chien-dich-social-facebook-instructions-for-creating-a-facebook-social-campaign.md) - [Làm thế nào để chạy chiến dịch MailChimp?](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chien-dich-campaign/lam-the-nao-de-chay-chien-dich-mailchimp.md) - [Cách chạy chiến dịch nhắn tin chăm sóc khách hàng(How to run a customer care text message campaign)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chien-dich-campaign/cach-chay-chien-dich-nhan-tin-cham-soc-khach-hang-how-to-run-a-customer-care-text-message-campaign.md) - [Quản lý trải nghiệm khách hàng (Customer Experience Management)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management.md) - [1. Thiết lập khảo sát khách hàng (Customer survey setting)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management/1.-thiet-lap-khao-sat-khach-hang-customer-survey-setting.md): Vào Menu CSKH ==> Khảo sát ( Customer Services ==>Survey ) - [1.1. Tin nhắn đa kênh(Conversations)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management/1.-thiet-lap-khao-sat-khach-hang-customer-survey-setting/1.1.-tin-nhan-da-kenh-conversations.md): Sử dụng để gửi survey cho khách hàng qua các kênh tin nhắn Facebook, Instagram, Zalo - [1.2. Tổng đài cuộc gọi(Call Center)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management/1.-thiet-lap-khao-sat-khach-hang-customer-survey-setting/1.2.-tong-dai-cuoc-goi-call-center.md): Sử dụng để gửi khảo sát cho khách hàng (Call: Used to send surveys to customers) - [1.3. Thiết lập tiêu chí đánh giá (Rating criteria setting)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management/1.-thiet-lap-khao-sat-khach-hang-customer-survey-setting/1.3.-thiet-lap-tieu-chi-danh-gia-rating-criteria-setting.md) - [1.4. Cấu hình landing page (Setting landing page)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management/1.-thiet-lap-khao-sat-khach-hang-customer-survey-setting/1.4.-cau-hinh-landing-page-setting-landing-page.md) - [2. Cách sử dụng trên giao diện tư vấn viên (How to use the Agent interface)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management/2.-cach-su-dung-tren-giao-dien-tu-van-vien-how-to-use-the-agent-interface.md) - [3. Báo cáo điểm hài lòng (Satisfaction Report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management/3.-bao-cao-diem-hai-long-satisfaction-report.md) - [Đánh giá cuộc gọi(Call Rating)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management/danh-gia-cuoc-goi-call-rating.md) - [Social Care](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/social-care.md) - [Antbot đánh giá](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/social-care/antbot-danh-gia.md) - [Ticket tự động](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/social-care/ticket-tu-dong.md): Tự động tạo ticket chăm sóc lại khi khách hàng đánh giá cuộc hội thoại thoả điều kiện, ví dụ dưới 3 sao (1 hoặc 2 sao). - [Báo cáo Đánh giá từ cộng đồng](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/social-care/bao-cao-danh-gia-tu-cong-dong.md) - [Khách hàng thân thiết (Loyalty)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-than-thiet-loyalty.md) - [API tích điểm và đổi quà](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-than-thiet-loyalty/api-tich-diem-va-doi-qua.md) - [Tạo nhiệm vụ, phiếu yêu cầu (Create task, tickets )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-than-thiet-loyalty/tao-nhiem-vu-phieu-yeu-cau-create-task-tickets.md) - [Tạo sản phẩm và mã thẻ cho sản phẩm (Create products and product codes)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-than-thiet-loyalty/tao-san-pham-va-ma-the-cho-san-pham-create-products-and-product-codes.md) - [Tạo tin nhắn (Create message)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-than-thiet-loyalty/tao-tin-nhan-create-message.md) - [Hướng dẫn thêm quà tặng](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-than-thiet-loyalty/huong-dan-them-qua-tang.md) - [Hạng và chu kỳ hạng thành viên, chu kỳ điểm (Member rank & Tier Cycle, Accumulation Cy)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-than-thiet-loyalty/hang-va-chu-ky-hang-thanh-vien-chu-ky-diem-member-rank-and-tier-cycle-accumulation-cy.md) - [Lịch sử dùng mã, xếp hạng, đổi quà, hạng thành viên (Code use, rank changes, gifts, member rank)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-than-thiet-loyalty/lich-su-dung-ma-xep-hang-doi-qua-hang-thanh-vien-code-use-rank-changes-gifts-member-rank.md) - [Báo cáo (Report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report.md) - [Hướng dẫn xem và truy xuất Báo cáo AntCRM (Instruction to view and retrieve AntCRM Reports)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports.md) - [1. Báo cáo nhân viên (Users report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/1.-bao-cao-nhan-vien-users-report.md) - [2. Báo cáo nhóm (Group report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/2.-bao-cao-nhom-group-report.md) - [3. Báo cáo khách hàng tiềm năng (Lead report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/3.-bao-cao-khach-hang-tiem-nang-lead-report.md) - [4. Báo cáo khách hàng (Customer report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/4.-bao-cao-khach-hang-customer-report.md) - [5. Báo cáo giao dịch (Order report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/5.-bao-cao-giao-dich-order-report.md) - [6. Báo cáo Ticket (Ticket report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/6.-bao-cao-ticket-ticket-report.md) - [7. Báo cáo Lịch sử cuộc gọi (Call history report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/7.-bao-cao-lich-su-cuoc-goi-call-history-report.md) - [8. Báo cáo Lịch sử gửi tin nhắn (Sending message history report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/8.-bao-cao-lich-su-gui-tin-nhan-sending-message-history-report.md) - [9. Báo cáo Quy trình tự động (Automation)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/9.-bao-cao-quy-trinh-tu-dong-automation.md) - [10. Báo cáo KPI (KPI report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/10.-bao-cao-kpi-kpi-report.md) - [KPI là gì? Xây dựng chỉ tiêu KPI như thế nào? (What is KPI ? How to build KPI targets? )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/kpi-la-gi-xay-dung-chi-tieu-kpi-nhu-the-nao-what-is-kpi-how-to-build-kpi-targets.md) - [Xem báo cáo tin nhắn đa kênh (View Omnichannel conversation report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/xem-bao-cao-tin-nhan-da-kenh-view-omnichannel-conversation-report.md) - [Điểm hài lòng(CSAT Score)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/diem-hai-long-csat-score.md) - [Báo cáo điểm hài lòng (CSAT Score)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/diem-hai-long-csat-score/bao-cao-diem-hai-long-csat-score.md) - [Đánh giá từ cộng đồng(Community rating)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/diem-hai-long-csat-score/danh-gia-tu-cong-dong-community-rating.md) - [SMS](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/sms.md) - [Hướng dẫn tích hợp Email và SMS](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/sms/huong-dan-tich-hop-email-va-sms.md) - [Gửi SMS không dấu](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/sms/gui-sms-khong-dau.md) - [FAQ](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/faq.md) - [Giao diện](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/giao-dien.md): CẬP NHẬT GIAO DIỆN MỚI 2025 ANTBUDDY OMNICHANNEL - [Coupon](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/coupon.md): Hướng dẫn sử dụng Coupon - [Tạo mã Coupon](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/coupon/tao-ma-coupon.md) - [Sử dụng mã Coupon](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/coupon/su-dung-ma-coupon.md) - [Báo cáo](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/coupon/bao-cao.md) - [Gửi ZNS Voucher](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/coupon/gui-zns-voucher.md): Hướng dẫn sử dụng Coupon - [Tổng đài AntRing (Antring Call Center)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center.md) - [Cài đặt (Setting)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting.md) - [Điện thoại Yealink T19 E2 (Yealink T19 E2 phone)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/dien-thoai-yealink-t19-e2-yealink-t19-e2-phone.md) - [Điện thoại Grandstream GXP 1610](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/dien-thoai-grandstream-gxp-1610.md): AntRing Configure IP Phone Grandstream GXP 1610 - [Reset Password dành cho nhân viên](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/reset-password-danh-cho-nhan-vien.md) - [Chặn số quấy rối (Block spam numbers )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/chan-so-quay-roi-block-spam-numbers.md) - [Tạo người dùng trên Call Center (Create a user on Call Center)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/tao-nguoi-dung-tren-call-center-create-a-user-on-call-center.md) - [Yêu cầu gọi lại](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/yeu-cau-goi-lai.md) - [Hướng dẫn thiết lập, sử dụng Yêu Cầu Gọi Lại - Callback (Instructions to set up and using Callback)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/yeu-cau-goi-lai/huong-dan-thiet-lap-su-dung-yeu-cau-goi-lai-callback-instructions-to-set-up-and-using-callback.md) - [Hướng dẫn thêm quyền Xem Yêu Cầu Gọi Lại (Instructions to add view callback permission)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/yeu-cau-goi-lai/huong-dan-them-quyen-xem-yeu-cau-goi-lai-instructions-to-add-view-callback-permission.md) - [Hướng dẫn tắt SIP ALG trên các dòng modem phổ thông (guide to turn off SIP ALG on popular modems)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/huong-dan-tat-sip-alg-tren-cac-dong-modem-pho-thong-guide-to-turn-off-sip-alg-on-popular-modems.md) - [Reset Password dành cho quản trị viên (Instructions to reset password for administrators)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/reset-password-danh-cho-quan-tri-vien-instructions-to-reset-password-for-administrators.md) - [Cập nhật thông tin, quyền người dùng ( Update user information, permis)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/cap-nhat-thong-tin-quyen-nguoi-dung-update-user-information-permis.md) - [Tài khoản SIP](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/tai-khoan-sip.md) - [Hướng dẫn cài đặt và sử dụng Mobile app AntBuddy (Guide to install and use Mobile App AntBuddy)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/huong-dan-cai-dat-va-su-dung-mobile-app-antbuddy-guide-to-install-and-use-mobile-app-antbuddy.md) - [Hướng dẫn cài đặt AntBuddy Callbar PC (Antbuddy PC installation guide)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/huong-dan-cai-dat-antbuddy-callbar-pc-antbuddy-pc-installation-guide.md) - [Chuyển tiếp cuộc gọi trên callbar](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/chuyen-tiep-cuoc-goi-tren-callbar.md) - [Cách xem báo cáo cụ thể của Antbuddy Call Center](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cach-xem-bao-cao-cu-the-cua-antbuddy-call-center.md) - [1. Lịch sử cuộc gọi (Call history)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cach-xem-bao-cao-cu-the-cua-antbuddy-call-center/1.-lich-su-cuoc-goi-call-history.md) - [Ghi âm và xuất danh sách cuộc gọi](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cach-xem-bao-cao-cu-the-cua-antbuddy-call-center/1.-lich-su-cuoc-goi-call-history/ghi-am-va-xuat-danh-sach-cuoc-goi.md): Nghe và tải ghi âm - [Xem YCGL](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cach-xem-bao-cao-cu-the-cua-antbuddy-call-center/1.-lich-su-cuoc-goi-call-history/xem-ycgl.md) - [2. Tổng quan tổng đài](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cach-xem-bao-cao-cu-the-cua-antbuddy-call-center/2.-tong-quan-tong-dai.md) - [3. Báo cáo hàng đợi](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cach-xem-bao-cao-cu-the-cua-antbuddy-call-center/3.-bao-cao-hang-doi.md) - [4. Báo cáo nhân viên](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cach-xem-bao-cao-cu-the-cua-antbuddy-call-center/4.-bao-cao-nhan-vien.md) - [5. Bảng tổng quan TV](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cach-xem-bao-cao-cu-the-cua-antbuddy-call-center/5.-bang-tong-quan-tv.md) - [Hướng dẫn sử dụng tính năng chấm điểm cuộc gọi](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/huong-dan-su-dung-tinh-nang-cham-diem-cuoc-goi.md) - [Các tình huống với AntBuddy Callbar và cách xử lý](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cac-tinh-huong-voi-antbuddy-callbar-va-cach-xu-ly.md) - [Cấu hình Brand](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cau-hinh-brand.md) - [Thiết lập Brand Name theo Group](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cau-hinh-brand/thiet-lap-brand-name-theo-group.md) - [Chọn Brandname gọi Click to call](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cau-hinh-brand/chon-brandname-goi-click-to-call.md) - [Mobile App](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/mobile-app.md) - [Hướng dẫn cài đặt và sử dụng](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/mobile-app/huong-dan-cai-dat-va-su-dung.md) - [Chiến dịch](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/mobile-app/chien-dich.md) - [Tài liệu hướng dẫn sử dụng AntBot ChatBot (User manual for AntBot ChatBot)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tai-lieu-huong-dan-su-dung-antbot-chatbot-user-manual-for-antbot-chatbot.md) - [Hướng dẫn sử dụng FAQ](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tai-lieu-huong-dan-su-dung-antbot-chatbot-user-manual-for-antbot-chatbot/huong-dan-su-dung-faq.md): Hướng dẫn sử dụng FAQ - [Tích hợp tin nhắn đa kênh với Chatbot AntBot](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tai-lieu-huong-dan-su-dung-antbot-chatbot-user-manual-for-antbot-chatbot/tich-hop-tin-nhan-da-kenh-voi-chatbot-antbot.md) - [Các tính năng cơ bản của Chatbot AntBot (The basic features of AntBot Chatbot)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tai-lieu-huong-dan-su-dung-antbot-chatbot-user-manual-for-antbot-chatbot/cac-tinh-nang-co-ban-cua-chatbot-antbot-the-basic-features-of-antbot-chatbot.md) - [Các Trường Hợp Sử Dụng Chatbot AntBot (Use Cases of AntBot Chatbot)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tai-lieu-huong-dan-su-dung-antbot-chatbot-user-manual-for-antbot-chatbot/cac-truong-hop-su-dung-chatbot-antbot-use-cases-of-antbot-chatbot.md) - [Giải thích chi tiết về node Chatbot (Detailed explanation of the Chatbot node)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tai-lieu-huong-dan-su-dung-antbot-chatbot-user-manual-for-antbot-chatbot/giai-thich-chi-tiet-ve-node-chatbot-detailed-explanation-of-the-chatbot-node.md) - [How to create a google cloud bot](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tai-lieu-huong-dan-su-dung-antbot-chatbot-user-manual-for-antbot-chatbot/how-to-create-a-google-cloud-bot.md) - [AntCRM - Hướng dẫn kết nối tài khoản email Office 365 business vào CRM](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/antcrm-huong-dan-ket-noi-tai-khoan-email-office-365-business-vao-crm.md): Hướng dẫn kết nối tài khoản email Office 365 Business vào CRM - [Danh sách các tính năng tích hợp trong AntCRM](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/danh-sach-cac-tinh-nang-tich-hop-trong-antcrm.md) - [Hướng dẫn tích hợp API (Team technical) (API integration guide (technical team))](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team.md) - [AntRing](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antring.md) - [Đăng ký API (API Registration )](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antring/dang-ky-api-api-registration.md) - [Sử dụng API (Use API)](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antring/su-dung-api-use-api.md) - [Danh sách API (API List)](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antring/danh-sach-api-api-list.md) - [Hướng dẫn sử dụng API Agent/Queue Management](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antring/huong-dan-su-dung-api-agent-queue-management.md): HƯỚNG DẪN SỬ DỤNG API - [Mã lỗi (Error code)](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antring/ma-loi-error-code.md) - [AntBot](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antbot.md) - [AntBOT API](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antbot/antbot-api.md) - [Voice OTP](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antbot/voice-otp.md) - [HTTP Response](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antbot/http-response.md) - [AntCrm](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm.md) - [1. API customer](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/1.-api-customer.md) - [2. API get order](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/2.-api-get-order.md) - [3. API get product](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/3.-api-get-product.md) - [4. API get ticket](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/4.-api-get-ticket.md) - [5. Point accumulation API](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/5.-point-accumulation-api.md) - [6. API get redeem](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/6.-api-get-redeem.md) - [7. API get segment](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/7.-api-get-segment.md) - [8. API get list of survey](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/8.-api-get-list-of-survey.md) - [9. API get list of telecalls](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/9.-api-get-list-of-telecalls.md) - [10. API get campaign list](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/10.-api-get-campaign-list.md) - [11. API get rating list](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/11.-api-get-rating-list.md) - [12. API get Coupon](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/12.-api-get-coupon.md) - [13. Get list of Call from CRM](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/13.-get-list-of-call-from-crm.md) - [14. API send message Livechat](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/14.-api-send-message-livechat.md) - [15. API get ZNS Messages](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/15.-api-get-zns-messages.md) - [16. API get task](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/16.-api-get-task.md) - [17. API Redeem Voucher](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/17.-api-redeem-voucher.md) - [18. API Create Task](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/18.-api-create-task.md) - [19. API get Omni Messages](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/19.-api-get-omni-messages.md) - [20. API get thống kê tin nhắn gửi ra của nhân viên theo từng ngày](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/20.-api-get-thong-ke-tin-nhan-gui-ra-cua-nhan-vien-theo-tung-ngay.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on a page URL with the `ask` query parameter: ``` GET https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.