# AntBuddy Vietnam ## Huong dan su dung Antbuddy - [Tài liệu AntBuddy - Hướng dẫn sử dụng (AntBuddy Docs - User Guide)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide.md) - [Hướng dẫn đăng ký và thanh toán (Guide to Register and Payment)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-dang-ky-va-thanh-toan-guide-to-register-and-payment.md) - [Đăng ký và Đăng nhập (Register and Login)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-dang-ky-va-thanh-toan-guide-to-register-and-payment/dang-ky-va-dang-nhap-register-and-login.md) - [1. Đăng ký (Register)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-dang-ky-va-thanh-toan-guide-to-register-and-payment/dang-ky-va-dang-nhap-register-and-login/1.-dang-ky-register.md) - [2. Đăng nhập (Log in)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-dang-ky-va-thanh-toan-guide-to-register-and-payment/dang-ky-va-dang-nhap-register-and-login/2.-dang-nhap-log-in.md) - [Thanh toán (Payment)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-dang-ky-va-thanh-toan-guide-to-register-and-payment/thanh-toan-payment.md) - [Quản trị khách hàng AntCrm (AntCrm Customer Management)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management.md): Hướng dẫn sử dụng quản trị khách hàng (AntCrm Customer Management Guide) - [Tổng quan (Dashboard)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tong-quan-dashboard.md) - [Hội thoại đa kênh](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tong-quan-dashboard/hoi-thoai-da-kenh.md) - [Cài đặt (Settings)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings.md) - [Tạo nhân viên (Create users)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/tao-nhan-vien-create-users.md) - [Tạo nhóm (Create group)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/tao-nhom-create-group.md) - [Mời nhân viên vào công ty (Invite users to the company)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/moi-nhan-vien-vao-cong-ty-invite-users-to-the-company.md) - [Quyền xem (View permissions)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/quyen-xem-view-permissions.md) - [Quyền hoạt động (Activity permissions)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/quyen-hoat-dong-activity-permissions.md) - [Thông tin doanh nghiệp (Company Information)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/thong-tin-doanh-nghiep-company-information.md) - [Thao tác với task (Operations with task)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/thao-tac-voi-task-operations-with-task.md) - [Làm thế nào để lọc và tải về danh sách Task? (How to filter and download Task list?)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/thao-tac-voi-task-operations-with-task/lam-the-nao-de-loc-va-tai-ve-danh-sach-task-how-to-filter-and-download-task-list.md) - [Hướng dẫn sử dụng tính năng tự động gửi tin nhắn SMS/ZNS khi có cuộc gọi nhỡ](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/huong-dan-su-dung-tinh-nang-tu-dong-gui-tin-nhan-sms-zns-khi-co-cuoc-goi-nho.md) - [Cách sử dụng tính năng Giới hạn số phiên hội thoại tối đa cho từng nhân viên](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/cach-su-dung-tinh-nang-gioi-han-so-phien-hoi-thoai-toi-da-cho-tung-nhan-vien.md) - [Hướng dẫn Cấu hình điện thoại Yealink T19 E2 (Instruction to Configure Yealink T19 E2 phone)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/huong-dan-cau-hinh-dien-thoai-yealink-t19-e2-instruction-to-configure-yealink-t19-e2-phone.md) - [Cấu hình IP Phone Grandstream GXP 1610 (Configure IP Phone Grandstream GXP 1610)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/cau-hinh-ip-phone-grandstream-gxp-1610-configure-ip-phone-grandstream-gxp-1610.md) - [Thiết lập cuộc gọi](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/thiet-lap-cuoc-goi.md) - [Cài đặt các trường bắt buộc trong Call Popup (Set up required information fields in Call Popup)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/thiet-lap-cuoc-goi/cai-dat-cac-truong-bat-buoc-trong-call-popup-set-up-required-information-fields-in-call-popup.md) - [Yêu cầu gọi lại](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/thiet-lap-cuoc-goi/yeu-cau-goi-lai.md) - [Cấu hình phân công tự động YCGL chưa được phân công](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/thiet-lap-cuoc-goi/yeu-cau-goi-lai/cau-hinh-phan-cong-tu-dong-ycgl-chua-duoc-phan-cong.md) - [Popup cuộc gọi (Call Popup)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/popup-cuoc-goi-call-popup.md) - [Popup cuộc gọi là gì? Cách thiết lập popup cuộc gọi (What is a call popup? How to set up call popup)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/popup-cuoc-goi-call-popup/popup-cuoc-goi-la-gi-cach-thiet-lap-popup-cuoc-goi-what-is-a-call-popup-how-to-set-up-call-popup.md) - [Sử dụng popup cuộc gọi (Using call popup)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/popup-cuoc-goi-call-popup/su-dung-popup-cuoc-goi-using-call-popup.md) - [Lưu thông tin cuộc gọi vào Task / Order / Ticket cụ thể](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/popup-cuoc-goi-call-popup/luu-thong-tin-cuoc-goi-vao-task-order-ticket-cu-the.md) - [Hướng dẫn cách Clear Cache browsing data](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/huong-dan-cach-clear-cache-browsing-data.md) - [Cho phép xuất dữ liệu AntCRM Data Platform (Guide to enable data export from AntCRM Data Platform)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/cho-phep-xuat-du-lieu-antcrm-data-platform-guide-to-enable-data-export-from-antcrm-data-platform.md) - [Bản mẫu](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/ban-mau.md) - [Mẫu nhiệm vụ](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/ban-mau/mau-nhiem-vu.md) - [Làm thế nào để tạo mẫu SMS, Email? (How to create SMS, Email template?)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/ban-mau/lam-the-nao-de-tao-mau-sms-email-how-to-create-sms-email-template.md) - [Tạo bản mẫu cho Ticket](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/ban-mau/tao-ban-mau-cho-ticket.md) - [Mẫu ZNS](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/ban-mau/mau-zns.md) - [Hướng dẫn thay đổi từ, cụm từ trong AntCRM](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/huong-dan-thay-doi-tu-cum-tu-trong-antcrm.md) - [Hướng dẫn sử dụng Callbar Web (Instruction to use Callbar web)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/huong-dan-su-dung-callbar-web-instruction-to-use-callbar-web.md) - [Cấu hình nhắc lịch, mẫu tin nhắn ( Configure calendar reminders, message templates)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/cau-hinh-nhac-lich-mau-tin-nhan-configure-calendar-reminders-message-templates.md) - [Thiết lập gọi bằng CallBar App cho Lead/Contact/Account](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/thiet-lap-goi-bang-callbar-app-cho-lead-contact-account.md) - [Tính năng Số điện thoại ẩn cho vai trò Telesales (Masked Phone Number Feature for Telesales Role )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/cai-dat-settings/tinh-nang-so-dien-thoai-an-cho-vai-tro-telesales-masked-phone-number-feature-for-telesales-role.md) - [Khách hàng (Customer)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-customer.md) - [What are Lead, Contact, Account? How to create Lead, Contact, Account?](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-customer/what-are-lead-contact-account-how-to-create-lead-contact-account.md) - [Lead, Contact, Account là gì và cách tạo (What are Lead, Contact, Account and how to create)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-customer/lead-contact-account-la-gi-va-cach-tao-what-are-lead-contact-account-and-how-to-create.md): What are Lead, Contact, Account? How to create Lead, Contact, Account? - [Làm thế nào để hiển thị thêm các cột thông tin ? (How to display more columns of information? )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-customer/lam-the-nao-de-hien-thi-them-cac-cot-thong-tin-how-to-display-more-columns-of-information.md) - [Các thiết lập cho Lead, Contact,Account (Settings for Lead, Contact, Account )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-customer/cac-thiet-lap-cho-lead-contact-account-settings-for-lead-contact-account.md) - [Rổ dữ liệu](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-customer/ro-du-lieu.md): Tài liệu về rổ dữ liệu - [Tạo rổ dữ liệu](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-customer/ro-du-lieu/tao-ro-du-lieu.md) - [Tích hợp rổ trong chiến dịch](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-customer/ro-du-lieu/tich-hop-ro-trong-chien-dich.md) - [Tin nhắn đa kênh (Conversation)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation.md) - [Facebook Fanpage](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage.md) - [1. Tích hợp Facebook (Facebook integration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/1.-tich-hop-facebook-facebook-integration.md) - [1.1 Truy cập vào trang tích hợp Facebook (Access the Facebook Integration Page)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/1.-tich-hop-facebook-facebook-integration/1.1-truy-cap-vao-trang-tich-hop-facebook-access-the-facebook-integration-page.md) - [1.2 Dùng tài khoản admin để tích hợp (Use the Admin account of the page to integrate)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/1.-tich-hop-facebook-facebook-integration/1.2-dung-tai-khoan-admin-de-tich-hop-use-the-admin-account-of-the-page-to-integrate.md) - [2. Thiết lập Fanpage Facebook (Setting Up Facebook Fanpage)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/2.-thiet-lap-fanpage-facebook-setting-up-facebook-fanpage.md) - [2.1 Thêm hỗ trợ (Adding Support)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/2.-thiet-lap-fanpage-facebook-setting-up-facebook-fanpage/2.1-them-ho-tro-adding-support.md) - [2.2. Cấu hình phân công (Assignment Configuration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/2.-thiet-lap-fanpage-facebook-setting-up-facebook-fanpage/2.2.-cau-hinh-phan-cong-assignment-configuration.md) - [2.3. Cấu hình tương tác (Interaction Configuration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/2.-thiet-lap-fanpage-facebook-setting-up-facebook-fanpage/2.3.-cau-hinh-tuong-tac-interaction-configuration.md) - [3. Quản lý tin nhắn (Message Management)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/3.-quan-ly-tin-nhan-message-management.md) - [3.1 Hướng dẫn quản lý chat với khách hàng Facebook](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/3.-quan-ly-tin-nhan-message-management/3.1-huong-dan-quan-ly-chat-voi-khach-hang-facebook.md) - [3.2 Gửi tin nhắn (Sending Message)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/3.-quan-ly-tin-nhan-message-management/3.2-gui-tin-nhan-sending-message.md) - [3.3 Xem lịch sử hội thoại (Viewing Conversation History)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/3.-quan-ly-tin-nhan-message-management/3.3-xem-lich-su-hoi-thoai-viewing-conversation-history.md) - [4. Quản lý comment (Comment Management)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management.md) - [4.1 Bình luận chăm sóc khách hàng (Customer Support Commenting)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.1-binh-luan-cham-soc-khach-hang-customer-support-commenting.md) - [4.2 Cách ẩn bình luận (Hiding comments)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.2-cach-an-binh-luan-hiding-comments.md) - [4.3 Chỉnh sửa bình luận (Editing comments)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.3-chinh-sua-binh-luan-editing-comments.md) - [4.4 Xóa bình luận (Deleting comments)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.4-xoa-binh-luan-deleting-comments.md) - [4.5 Hướng dẫn thêm tính năng Xóa và Ẩn bình luận facebook cho member](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.5-huong-dan-them-tinh-nang-xoa-va-an-binh-luan-facebook-cho-member.md) - [4.6 Thích/Bỏ thích bình luận (Liking/Unliking Comments)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.6-thich-bo-thich-binh-luan-liking-unliking-comments.md) - [5. Quản lý bài Post (Post Management)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/5.-quan-ly-bai-post-post-management.md) - [6. Thay đổi người phụ trách session (Changing the Session Owner)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/6.-thay-doi-nguoi-phu-trach-session-changing-the-session-owner.md) - [7. Thêm user hỗ trợ (Adding support user)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/7.-them-user-ho-tro-adding-support-user.md) - [8. Gắn nhãn session (Tagging session)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/8.-gan-nhan-session-tagging-session.md) - [9. Gửi hình ảnh (Sending images)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/9.-gui-hinh-anh-sending-images.md) - [10. Đánh dấu Xong (Marking done)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/10.-danh-dau-xong-marking-done.md) - [11. Thêm mẫu tin nhắn (Adding message template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/11.-them-mau-tin-nhan-adding-message-template.md) - [11.1. Thêm sửa xóa templates (Add/Edit/Delete templates)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/11.-them-mau-tin-nhan-adding-message-template/11.1.-them-sua-xoa-templates-add-edit-delete-templates.md) - [11.2. Sử dụng mẫu tin nhắn (Using message template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/11.-them-mau-tin-nhan-adding-message-template/11.2.-su-dung-mau-tin-nhan-using-message-template.md) - [12. Thiết lập thời gian đóng session (Setting Up Session Timeout)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/12.-thiet-lap-thoi-gian-dong-session-setting-up-session-timeout.md) - [13. Cấu hình thời gian chờ (Configuring the Timeout)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/13.-cau-hinh-thoi-gian-cho-configuring-the-timeout.md): Hướng dẫn cấu hình thời gian chờ thay đổi người phụ trách khi chưa trả lời session: (Guide to Configuring the Timeout for Changing the Assignee When There Is No Response to the Session:) - [14. Thiết lập tự động trả lời và gửi tin nhắn (Setting Up Auto-Reply and Sending Messages)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/14.-thiet-lap-tu-dong-tra-loi-va-gui-tin-nhan-setting-up-auto-reply-and-sending-messages.md) - [15. Thiết lập thời hạn phản hồi và cảnh báo (Setting Up Response Time and Pre-Expiration Warnings)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/15.-thiet-lap-thoi-han-phan-hoi-va-canh-bao-setting-up-response-time-and-pre-expiration-warnings.md) - [16. Các thao tác với khách hàng (Customer operations)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/16.-cac-thao-tac-voi-khach-hang-customer-operations.md) - [17. Đánh dấu chưa đọc (Marking unread)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/17.-danh-dau-chua-doc-marking-unread.md) - [18. Thiết lập Danh mục hội thoại (Setting up Omnichannel chat Categories)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/18.-thiet-lap-danh-muc-hoi-thoai-setting-up-omnichannel-chat-categories.md) - [19. Cấu hình hiển thị (Configuring layout)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/19.-cau-hinh-hien-thi-configuring-layout.md) - [20.Tính năng phân công hội thoại được tạo ra khi trả lời từ bình luận cho chính người bấm trả lời](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/20.tinh-nang-phan-cong-hoi-thoai-duoc-tao-ra-khi-tra-loi-tu-binh-luan-cho-chinh-nguoi-bam-tra-loi.md): Tính năng này cho phép hệ thống tự phân công lại hội thoại được tạo ra khi trả lời tin nhắn từ bình luận cho người thực hiện trả lời - [Zalo OA](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa.md) - [1. Tích hợp Zalo OA (Zalo OA integration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/1.-tich-hop-zalo-oa-zalo-oa-integration.md) - [2. Thiết lập trang (Setting page)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/2.-thiet-lap-trang-setting-page.md) - [2.1. Thêm User hỗ trợ (Add user support)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/2.-thiet-lap-trang-setting-page/2.1.-them-user-ho-tro-add-user-support.md) - [2.2. Tính năng phân phối tự động và Assignment Mode (Auto assign feature and Assignment Mode)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/2.-thiet-lap-trang-setting-page/2.2.-tinh-nang-phan-phoi-tu-dong-va-assignment-mode-auto-assign-feature-and-assignment-mode.md) - [2.3. Cấu hình gắn thẻ cho khách hàng mới (Configure tagging for new customers)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/2.-thiet-lap-trang-setting-page/2.3.-cau-hinh-gan-the-cho-khach-hang-moi-configure-tagging-for-new-customers.md) - [2.4. Cấu hình Nguồn Lead (Configure lead source)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/2.-thiet-lap-trang-setting-page/2.4.-cau-hinh-nguon-lead-configure-lead-source.md) - [3. Quản lý tin nhắn (Message Management)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/3.-quan-ly-tin-nhan-message-management.md) - [3.1. Gửi tin nhắn(Sending message)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/3.-quan-ly-tin-nhan-message-management/3.1.-gui-tin-nhan-sending-message.md) - [3.2. Xem lịch sử hội thoại (Viewing Conversation History)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/3.-quan-ly-tin-nhan-message-management/3.2.-xem-lich-su-hoi-thoai-viewing-conversation-history.md) - [4. Thay đổi người phụ trách cho session (Changing the Session Owner)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/4.-thay-doi-nguoi-phu-trach-cho-session-changing-the-session-owner.md) - [5. Thêm user hỗ trợ (Adding support user)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/5.-them-user-ho-tro-adding-support-user.md) - [6. Gắn nhãn (Tags)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/6.-gan-nhan-tags.md) - [7. Gửi hình ảnh (Sending images)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/7.-gui-hinh-anh-sending-images.md) - [8. Đánh dấu Xong (Marking done)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/8.-danh-dau-xong-marking-done.md) - [9. Thêm mẫu tin nhắn (Adding Message Template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/9.-them-mau-tin-nhan-adding-message-template.md) - [9.1. Thêm/sửa/xóa (Add/Edit/Delete)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/9.-them-mau-tin-nhan-adding-message-template/9.1.-them-sua-xoa-add-edit-delete.md) - [9.1.1. Thêm mẫu tin nhắn (Adding a Message Template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/9.-them-mau-tin-nhan-adding-message-template/9.1.-them-sua-xoa-add-edit-delete/9.1.1.-them-mau-tin-nhan-adding-a-message-template.md) - [9.1.2. Chỉnh sửa mẫu tin nhắn (Editing message template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/9.-them-mau-tin-nhan-adding-message-template/9.1.-them-sua-xoa-add-edit-delete/9.1.2.-chinh-sua-mau-tin-nhan-editing-message-template.md) - [9.1.3. Xóa mẫu tin nhắn (Deleting message template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/9.-them-mau-tin-nhan-adding-message-template/9.1.-them-sua-xoa-add-edit-delete/9.1.3.-xoa-mau-tin-nhan-deleting-message-template.md) - [9.2. Sử dụng mẫu tin nhắn (Using message template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/9.-them-mau-tin-nhan-adding-message-template/9.2.-su-dung-mau-tin-nhan-using-message-template.md) - [10. Thiết lập thời gian đóng session (Setting Up Session Timeout)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/10.-thiet-lap-thoi-gian-dong-session-setting-up-session-timeout.md) - [11. Cấu hình thời gian chờ (Configuring the Timeout)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/11.-cau-hinh-thoi-gian-cho-configuring-the-timeout.md) - [12. Thiết lập thời hạn phản hồi và cảnh báo (Setting Up Response Time and Pre-Expiration Warnings)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/12.-thiet-lap-thoi-han-phan-hoi-va-canh-bao-setting-up-response-time-and-pre-expiration-warnings.md) - [13. Đánh dấu chưa đọc (Marking unread)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/13.-danh-dau-chua-doc-marking-unread.md) - [14. Thiết lập Danh mục hội thoại (Setting up Omnichannel chat Categories)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/14.-thiet-lap-danh-muc-hoi-thoai-setting-up-omnichannel-chat-categories.md) - [15. Cấu hình Cấu hình hiển thị (Configuring layout)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/15.-cau-hinh-cau-hinh-hien-thi-configuring-layout.md) - [16. Tạo ứng dụng Zalo Bot](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/16.-tao-ung-dung-zalo-bot.md) - [17. Hướng dẫn gắn nhãn 2 chiều giữa ZaloOA và AntCRM (Two-way label sync user guide)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/17.-huong-dan-gan-nhan-2-chieu-giua-zalooa-va-antcrm-two-way-label-sync-user-guide.md) - [Instagram](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram.md) - [1. Tích hợp Instagram (Instagram integration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/1.-tich-hop-instagram-instagram-integration.md) - [1. Làm thế nào để tích hợp Instagram vào Tin nhắn đa kênh (Instagram integration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/1.-lam-the-nao-de-tich-hop-instagram-vao-tin-nhan-da-kenh-instagram-integration.md) - [2. Sử dụng hội thoại đa kênh Instagram (Using Instagram Omni conversations)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/2.-su-dung-hoi-thoai-da-kenh-instagram-using-instagram-omni-conversations.md) - [2.1. Thiết lập Instagram trên AntCRM (Guide to setting up Instagram on AntCRM)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/2.-su-dung-hoi-thoai-da-kenh-instagram-using-instagram-omni-conversations/2.1.-thiet-lap-instagram-tren-antcrm-guide-to-setting-up-instagram-on-antcrm.md) - [2.1.1. Thêm hỗ trợ (Adding support)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/2.-su-dung-hoi-thoai-da-kenh-instagram-using-instagram-omni-conversations/2.1.-thiet-lap-instagram-tren-antcrm-guide-to-setting-up-instagram-on-antcrm/2.1.1.-them-ho-tro-adding-support.md) - [2.1.2. Cấu hình phân công (Assignment configuration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/2.-su-dung-hoi-thoai-da-kenh-instagram-using-instagram-omni-conversations/2.1.-thiet-lap-instagram-tren-antcrm-guide-to-setting-up-instagram-on-antcrm/2.1.2.-cau-hinh-phan-cong-assignment-configuration.md) - [2.1.3. Cấu hình tương tác (Interactive Configuration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/2.-su-dung-hoi-thoai-da-kenh-instagram-using-instagram-omni-conversations/2.1.-thiet-lap-instagram-tren-antcrm-guide-to-setting-up-instagram-on-antcrm/2.1.3.-cau-hinh-tuong-tac-interactive-configuration.md) - [3. Quản lý chat với khách hàng (Manage chat with customers)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/3.-quan-ly-chat-voi-khach-hang-manage-chat-with-customers.md) - [3.1. Gửi tin nhắn cho khách hàng (Send message to customer)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/3.-quan-ly-chat-voi-khach-hang-manage-chat-with-customers/3.1.-gui-tin-nhan-cho-khach-hang-send-message-to-customer.md) - [3.2. Xem lịch sử hội thoại (View session history)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/3.-quan-ly-chat-voi-khach-hang-manage-chat-with-customers/3.2.-xem-lich-su-hoi-thoai-view-session-history.md) - [4. Quản lý comment (Comment Manager)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/4.-quan-ly-comment-comment-manager.md) - [4.1. Ẩn bình luận (Hide comment)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/4.-quan-ly-comment-comment-manager/4.1.-an-binh-luan-hide-comment.md) - [4.2. Xóa bình luận (Delete comment)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/4.-quan-ly-comment-comment-manager/4.2.-xoa-binh-luan-delete-comment.md) - [5. Thay đổi người phụ trách session (Change the person assign to session)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/5.-thay-doi-nguoi-phu-trach-session-change-the-person-assign-to-session.md) - [6. Thêm user hỗ trợ (Adding user support)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/6.-them-user-ho-tro-adding-user-support.md) - [7. Gắn nhãn session (Tags for session)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/7.-gan-nhan-session-tags-for-session.md) - [8. Gửi hình ảnh (Send image)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/8.-gui-hinh-anh-send-image.md) - [9. Đánh dấu xong (Mark as done)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/9.-danh-dau-xong-mark-as-done.md) - [10. Thêm mẫu tin nhắn (Adding message template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/10.-them-mau-tin-nhan-adding-message-template.md) - [10.1.Thêm/sửa/xóa template (Add/Edit/Delete template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/10.-them-mau-tin-nhan-adding-message-template/10.1.them-sua-xoa-template-add-edit-delete-template.md) - [10.2.Sử dụng mẫu tin nhắn (Using messenger template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/10.-them-mau-tin-nhan-adding-message-template/10.2.su-dung-mau-tin-nhan-using-messenger-template.md) - [11. Thiết lập thời gian đóng session (Setting up session timeout)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/11.-thiet-lap-thoi-gian-dong-session-setting-up-session-timeout.md) - [12. Thiết lập thời hạn phản hồi và cảnh báo (Setting Up Response Time and Pre-Expiration Warnings)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/12.-thiet-lap-thoi-han-phan-hoi-va-canh-bao-setting-up-response-time-and-pre-expiration-warnings.md) - [Whatsapp](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp.md) - [1. Tích hợp whatsapp vào CRM (Integrate whatsapp on CRM)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/1.-tich-hop-whatsapp-vao-crm-integrate-whatsapp-on-crm.md) - [2. Thiết lập whatsapp trên CRM (Setting whatsapp on CRM)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/2.-thiet-lap-whatsapp-tren-crm-setting-whatsapp-on-crm.md) - [2.1. Thêm user hỗ trợ (Adding user support)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/2.-thiet-lap-whatsapp-tren-crm-setting-whatsapp-on-crm/2.1.-them-user-ho-tro-adding-user-support.md) - [2.2. Thiết lập đóng hội thoại (Setting close session)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/2.-thiet-lap-whatsapp-tren-crm-setting-whatsapp-on-crm/2.2.-thiet-lap-dong-hoi-thoai-setting-close-session.md) - [2.3. Cấu hình phân công (Assignment Configuration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/2.-thiet-lap-whatsapp-tren-crm-setting-whatsapp-on-crm/2.3.-cau-hinh-phan-cong-assignment-configuration.md) - [2.4. Cấu hình tương tác (Interaction Configuration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/2.-thiet-lap-whatsapp-tren-crm-setting-whatsapp-on-crm/2.4.-cau-hinh-tuong-tac-interaction-configuration.md) - [3. Quản lý chat với khách hàng whatsapp (Managing Chats with Whatsapp Customers)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/3.-quan-ly-chat-voi-khach-hang-whatsapp-managing-chats-with-whatsapp-customers.md) - [3.1. Gửi tin nhắn (Send message)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/3.-quan-ly-chat-voi-khach-hang-whatsapp-managing-chats-with-whatsapp-customers/3.1.-gui-tin-nhan-send-message.md) - [3.2. Xem lịch sử phiên hội thoại (Viewing Conversation History)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/3.-quan-ly-chat-voi-khach-hang-whatsapp-managing-chats-with-whatsapp-customers/3.2.-xem-lich-su-phien-hoi-thoai-viewing-conversation-history.md) - [3.3 Thay đổi nhân viên phụ trách phiên hội thoại (Changing the Session's Assigned Agent)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/3.-quan-ly-chat-voi-khach-hang-whatsapp-managing-chats-with-whatsapp-customers/3.3-thay-doi-nhan-vien-phu-trach-phien-hoi-thoai-changing-the-sessions-assigned-agent.md) - [4. Thêm user hỗ trợ (Adding a Support User)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/4.-them-user-ho-tro-adding-a-support-user.md) - [5. Mục Tag (Tagging a Session)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/5.-muc-tag-tagging-a-session.md) - [6. Gửi hình ảnh (Sending image)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/6.-gui-hinh-anh-sending-image.md) - [7. Đánh dấu session đã xong (Marking a Session as Completed)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/7.-danh-dau-session-da-xong-marking-a-session-as-completed.md) - [8. Thêm, Sửa và Xóa mẫu tin nhắn (Adding, Edit and Delete omni message template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/8.-them-sua-va-xoa-mau-tin-nhan-adding-edit-and-delete-omni-message-template.md) - [9. Thời gian đóng session (Session Closure Time)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/9.-thoi-gian-dong-session-session-closure-time.md) - [10. Cấu hình thời gian chờ (Configuring the wait time)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/10.-cau-hinh-thoi-gian-cho-configuring-the-wait-time.md) - [11. Cài đặt thời gian phản hồi và cảnh báo (Setting response Time and Pre-expiration Alerts)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/11.-cai-dat-thoi-gian-phan-hoi-va-canh-bao-setting-response-time-and-pre-expiration-alerts.md) - [12. Tạo chiến dịch SMS whatsapp (Creating Whatsapp SMS campaign)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/12.-tao-chien-dich-sms-whatsapp-creating-whatsapp-sms-campaign.md) - [13. Gửi chiến dịch SMS whatsapp (Sending Whatsapp SMS Campaign)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/13.-gui-chien-dich-sms-whatsapp-sending-whatsapp-sms-campaign.md) - [14. Gửi Carousel Sản Phẩm (Sending the Product Carousel)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/14.-gui-carousel-san-pham-sending-the-product-carousel.md) - [15. Chiến lược đa kênh (Cross-Channel Campaign Guide)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/15.-chien-luoc-da-kenh-cross-channel-campaign-guide.md) - [15.1. Tạo mẫu (Creating template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/15.-chien-luoc-da-kenh-cross-channel-campaign-guide/15.1.-tao-mau-creating-template.md) - [16. Tạo mẫu WhatsApp qua Meta Business Suite (Create WhatsApp Template via Meta Business Suite)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/16.-tao-mau-whatsapp-qua-meta-business-suite-create-whatsapp-template-via-meta-business-suite.md) - [17. Chạy mẫu trong nền tảng AntCRM (Run Template in AntCRM platform)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/17.-chay-mau-trong-nen-tang-antcrm-run-template-in-antcrm-platform.md) - [Shopee](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/shopee.md) - [1. Tích hợp Shopee vào CRM (Integrate Shopee on CRM)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/shopee/1.-tich-hop-shopee-vao-crm-integrate-shopee-on-crm.md) - [Tiktok](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/tiktok.md) - [Tích Hợp TikTok Business](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/tiktok/tich-hop-tiktok-business.md) - [Tích hợp Tiktok Ads Instant Form](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/tiktok/tich-hop-tiktok-business/tich-hop-tiktok-ads-instant-form.md): I. GIỚI THIỆU - [Tin nhắn](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/tiktok/tin-nhan.md) - [Tiktok Shop](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/tiktok/tiktok-shop.md): HƯỚNG DẪN CẤU HÌNH CHI TIẾT MODULE TIKTOK SHOP - Tài liệu HDSD - [Live Chat](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/live-chat.md) - [Tích hợp Live Chat vào Tin nhắn đa kênh(Instructions to integrating LiveChat WIDGET into AntCRM)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/live-chat/tich-hop-live-chat-vao-tin-nhan-da-kenh-instructions-to-integrating-livechat-widget-into-antcrm.md) - [Hướng dẫn thiết lập cho Page Live Chat](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/live-chat/huong-dan-thiet-lap-cho-page-live-chat.md) - [Hướng dẫn quản lý và hỗ trợ khách hàng từ Live Chat](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/live-chat/huong-dan-quan-ly-va-ho-tro-khach-hang-tu-live-chat.md) - [Lazada](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/lazada.md) - [Google Play](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/google-play.md) - [Telegram](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/telegram.md) - [Business Messages](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/business-messages.md) - [Youtobe](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/youtobe.md) - [App Store](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/app-store.md) - [Tiki](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/tiki.md) - [Zalo Cá nhân](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-ca-nhan.md) - [Hướng dẫn tích hợp(Integration Guide)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-ca-nhan/huong-dan-tich-hop-integration-guide.md) - [Cấu hình (Configuration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-ca-nhan/cau-hinh-configuration.md) - [Giao diện thao tác (User Interface)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-ca-nhan/giao-dien-thao-tac-user-interface.md) - [Tạo nhóm Zalo PA (Create a group)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-ca-nhan/tao-nhom-zalo-pa-create-a-group.md) - [Gửi Lời Mời Kết Bạn Zalo PA(Đã có session trên CRM)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-ca-nhan/gui-loi-moi-ket-ban-zalo-pa-da-co-session-tren-crm.md) - [Tính năng tìm kiếm và kết bạn mới từ SĐT](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-ca-nhan/tinh-nang-tim-kiem-va-ket-ban-moi-tu-sdt.md) - [Thêm thành viên vào nhóm](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-ca-nhan/them-thanh-vien-vao-nhom.md): Thêm Thành Viên Vào Nhóm - [RCS Business Messaging](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/rcs-business-messaging.md) - [Hướng dẫn tích hợp RCS vào AntCRM (Guide to Integrating RCS into AntCRM)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/rcs-business-messaging/huong-dan-tich-hop-rcs-vao-antcrm-guide-to-integrating-rcs-into-antcrm.md) - [Thiết lập RCS trên CRM](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/rcs-business-messaging/thiet-lap-rcs-tren-crm.md) - [Lọc tin nhắn](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/loc-tin-nhan.md) - [Làm thế nào để lọc khách hàng tại Omni?](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/loc-tin-nhan/lam-the-nao-de-loc-khach-hang-tai-omni.md) - [Thao tác với khách hàng tại Omni (Working with customers in Omni)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thao-tac-voi-khach-hang-tai-omni-working-with-customers-in-omni.md) - [Thêm đơn hàng tại trang Omni ( Add orders for customers at Omni site)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thao-tac-voi-khach-hang-tai-omni-working-with-customers-in-omni/them-don-hang-tai-trang-omni-add-orders-for-customers-at-omni-site.md) - [Thao tác nhiều dữ liệu tại Omni ( Instructions to manipulate multiple data at Omni)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thao-tac-voi-khach-hang-tai-omni-working-with-customers-in-omni/thao-tac-nhieu-du-lieu-tai-omni-instructions-to-manipulate-multiple-data-at-omni.md) - [Thêm Phiếu tại trang Omni (Add ticket at the Omni page)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thao-tac-voi-khach-hang-tai-omni-working-with-customers-in-omni/them-phieu-tai-trang-omni-add-ticket-at-the-omni-page.md) - [Thêm ghi chú cho khách hàng ở trang Omni (Add notes to customers on Omni)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thao-tac-voi-khach-hang-tai-omni-working-with-customers-in-omni/them-ghi-chu-cho-khach-hang-o-trang-omni-add-notes-to-customers-on-omni.md) - [Hướng dẫn gắn/xóa thẻ cho khách hàng (Instructions to tag/remove tags for customers)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thao-tac-voi-khach-hang-tai-omni-working-with-customers-in-omni/huong-dan-gan-xoa-the-cho-khach-hang-instructions-to-tag-remove-tags-for-customers.md) - [Hướng dẫn sử dụng tính năng chặn khách hàng (Customer blocking feature user )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thao-tac-voi-khach-hang-tai-omni-working-with-customers-in-omni/huong-dan-su-dung-tinh-nang-chan-khach-hang-customer-blocking-feature-user.md) - [Shared mailbox](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/shared-mailbox.md) - [Mã lỗi thường gặp khi gửi tin qua Facebook (Common error codes when sending messages via Facebook)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/ma-loi-thuong-gap-khi-gui-tin-qua-facebook-common-error-codes-when-sending-messages-via-facebook.md): Danh sách các mã lỗi thường gặp khi gửi tin nhắn qua facebook - [Thiết lập khác](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thiet-lap-khac.md) - [Nhãn hội thoại](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thiet-lap-khac/nhan-hoi-thoai.md) - [Lọc nhãn OR /AND](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thiet-lap-khac/nhan-hoi-thoai/loc-nhan-or-and.md) - [Thêm lý do tạm dừng](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thiet-lap-khac/them-ly-do-tam-dung.md) - [Thu hồi tin nhắn](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thiet-lap-khac/thu-hoi-tin-nhan.md): Hướng dẫn sử dụng - Cấu hình Thu hồi tin nhắn (Undo Send) - [Tự động đóng phiên hội thoại](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thiet-lap-khac/tu-dong-dong-phien-hoi-thoai.md) - [TÀI LIỆU SLA – HỘI THOẠI TIN NHẮN ĐA KÊNH (SLA DOCUMENT – OMNI-CHANNEL CONVERSATIONS)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thiet-lap-khac/tai-lieu-sla-hoi-thoai-tin-nhan-da-kenh-sla-document-omni-channel-conversations.md) - [Thiết lập bổ sung cho quản lý hội thoại (Additional Settings for Conversation Management)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/thiet-lap-khac/thiet-lap-bo-sung-cho-quan-ly-hoi-thoai-additional-settings-for-conversation-management.md) - [GG Maps Review](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/gg-maps-review.md): Tích hợp Google map Review vào Tin nhắn đa kênh - [Hướng dẫn cài extension AntCRM Omnichannel Conversations](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/huong-dan-cai-extension-antcrm-omnichannel-conversations.md) - [Phiếu yêu cầu (Ticket)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket.md) - [Hướng dẫn cấu hình tạo ticket tự động từ các kênh Email và Omni](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/huong-dan-cau-hinh-tao-ticket-tu-dong-tu-cac-kenh-email-va-omni.md) - [Ticket là gì? Cách tạo mới Ticket? (What is Ticket? How to create Ticket?)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/ticket-la-gi-cach-tao-moi-ticket-what-is-ticket-how-to-create-ticket.md) - [Thao tác với Ticket (Operations with Ticket)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/ticket-la-gi-cach-tao-moi-ticket-what-is-ticket-how-to-create-ticket/thao-tac-voi-ticket-operations-with-ticket.md) - [Thiết lập các trường thông tin bắt buộc của Ticket (Add feature to set required information fields)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/ticket-la-gi-cach-tao-moi-ticket-what-is-ticket-how-to-create-ticket/thiet-lap-cac-truong-thong-tin-bat-buoc-cua-ticket-add-feature-to-set-required-information-fields.md) - [Danh mục Ticket là gì? Cách sử dụng?](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/danh-muc-ticket-la-gi-cach-su-dung.md) - [SLA là gì? Sử dụng SLA như thế nào?(What is SLA? How to use SLA?)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/sla-la-gi-su-dung-sla-nhu-the-nao-what-is-sla-how-to-use-sla.md) - [Tạo bản mẫu cho Ticket (Create a template for ticket)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/tao-ban-mau-cho-ticket-create-a-template-for-ticket.md) - [Thiết lập giao diện tạo, sửa và hiển thị Ticket (Set up ticket configuration, editing and display)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/thiet-lap-giao-dien-tao-sua-va-hien-thi-ticket-set-up-ticket-configuration-editing-and-display.md) - [Làm thế nào để lọc và tải về danh sách Ticket](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/lam-the-nao-de-loc-va-tai-ve-danh-sach-ticket.md) - [Hướng dẫn thiết lập ticket từ email (Instructions to set up tickets from email)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/huong-dan-thiet-lap-ticket-tu-email-instructions-to-set-up-tickets-from-email.md) - [Thiết lập Bắt buộc khi chuyển trạng thái Ticket](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/thiet-lap-bat-buoc-khi-chuyen-trang-thai-ticket.md) - [Thiết lập hành động tính Thời gian phản hồi trong Ticket](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/thiet-lap-hanh-dong-tinh-thoi-gian-phan-hoi-trong-ticket.md) - [Tích hợp POS](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tich-hop-pos.md) - [Hướng dẫn tích hợp Kiotviet](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tich-hop-pos/huong-dan-tich-hop-kiotviet.md) - [Pancake POS](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tich-hop-pos/pancake-pos.md) - [Tích hợp](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tich-hop-pos/pancake-pos/tich-hop.md) - [Đồng bộ khách hàng](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tich-hop-pos/pancake-pos/dong-bo-khach-hang.md) - [Đồng bộ sản phẩm](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tich-hop-pos/pancake-pos/dong-bo-san-pham.md) - [Đồng bộ tồn kho](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tich-hop-pos/pancake-pos/dong-bo-ton-kho.md) - [Tích hợp Odoo](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tich-hop-pos/tich-hop-odoo.md) - [Đồng bộ đơn hàng (Order synchronization)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tich-hop-pos/tich-hop-odoo/dong-bo-don-hang-order-synchronization.md): HƯỚNG DẪN ĐỒNG BỘ DỮ LIỆU ĐƠN HÀNG VỀ ANT CRM QUA API (ORDER DATA SYNC GUIDE TO ANT CRM VIA API) - [Bán hàng (Omnichannel Sales)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales.md) - [Sản phẩm (Product)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/san-pham-product.md) - [Hướng dẫn tạo sản phẩm trong giao dịch (Instructions to create products in order )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/san-pham-product/huong-dan-tao-san-pham-trong-giao-dich-instructions-to-create-products-in-order.md) - [Hướng dẫn import hàng loạt sản phẩm (Instructions to import series of products)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/san-pham-product/huong-dan-import-hang-loat-san-pham-instructions-to-import-series-of-products.md) - [Đơn hàng (Order)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/don-hang-order.md) - [Hướng dẫn tạo và quản lý giao dịch](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/don-hang-order/huong-dan-tao-va-quan-ly-giao-dich.md) - [Import đơn hàng (Import orders)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/don-hang-order/import-don-hang-import-orders.md) - [Cam kết SLA đơn hàng (Order SLA Commitment)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/don-hang-order/cam-ket-sla-don-hang-order-sla-commitment.md) - [Lọc và tải về đơn hàng (Filter and download orders)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/don-hang-order/loc-va-tai-ve-don-hang-filter-and-download-orders.md) - [Hướng dẫn cấu hình nâng cao Đơn hàng (Instructions for advanced configuration of Orders)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/don-hang-order/huong-dan-cau-hinh-nang-cao-don-hang-instructions-for-advanced-configuration-of-orders.md) - [Trạng thái Đơn hàng](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/don-hang-order/trang-thai-don-hang.md) - [Đặt lịch (bookings)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/dat-lich-bookings.md): Hướng dẫn thiết lập đặt lịch (Reservation Setup Guide) - [Thêm khu vực đặt (Add booking area )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/dat-lich-bookings/them-khu-vuc-dat-add-booking-area.md): Đây là bước khởi tạo không gian đặt bàn cho từng chi nhánh cụ thể. (This is the step to initialize table space for each specific branch.) - [Thêm trạng thái đặt (Add booking status)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/dat-lich-bookings/them-trang-thai-dat-add-booking-status.md): Trạng thái giúp theo dõi tiến trình và xử lý của các lượt đặt bàn (Status helps track the progress and processing of table reservations). - [Hướng dẫn tạo Đặt lịch (Guide to Creating a Bookings)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/dat-lich-bookings/huong-dan-tao-dat-lich-guide-to-creating-a-bookings.md) - [Hướng dẫn chặn/ bỏ chặn khách hàng (Instructions for blocking/unblocking customers )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/dat-lich-bookings/huong-dan-chan-bo-chan-khach-hang-instructions-for-blocking-unblocking-customers.md): Việc chặn khách hàng giúp doanh nghiệp quản lý những trường hợp khách hàng có hành vi không phù hợp như: thường xuyên đặt bàn nhưng không đến, hủy lịch nhiều lần, hoặc có hành vi gây rối. - [Cấu hình quyền xem thông tin đặt lịch theo chi nhánh (Configure appointment viewing permissions by )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/dat-lich-bookings/cau-hinh-quyen-xem-thong-tin-dat-lich-theo-chi-nhanh-configure-appointment-viewing-permissions-by.md) - [Cấu hình bật tắt hiển thị notification khi có lịch mới (Configure On-screen Notification When an Ap)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/ban-hang-omnichannel-sales/dat-lich-bookings/cau-hinh-bat-tat-hien-thi-notification-khi-co-lich-moi-configure-on-screen-notification-when-an-ap.md) - [Chiến dịch (Campaign)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chien-dich-campaign.md) - [Làm sao để chạy quy trình Marketing Automation? (How to run Marketing Automation process ?)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chien-dich-campaign/lam-sao-de-chay-quy-trinh-marketing-automation-how-to-run-marketing-automation-process.md): AntCRM - Làm sao để chạy quy trình Marketing Automation? - [Chiến dịch Telesales là gì? Làm thế nào để chạy chiến dịch Telesales? (Telesales user manual)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chien-dich-campaign/chien-dich-telesales-la-gi-lam-the-nao-de-chay-chien-dich-telesales-telesales-user-manual.md) - [Hướng dẫn khởi tạo chiến dịch ZNS (Instructions to configure a ZNS campaign)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chien-dich-campaign/huong-dan-khoi-tao-chien-dich-zns-instructions-to-configure-a-zns-campaign.md) - [Hướng dẫn khởi tạo chiến dịch Social Facebook (Instructions for creating a Facebook Social campaign)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chien-dich-campaign/huong-dan-khoi-tao-chien-dich-social-facebook-instructions-for-creating-a-facebook-social-campaign.md) - [Làm thế nào để chạy chiến dịch MailChimp?](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chien-dich-campaign/lam-the-nao-de-chay-chien-dich-mailchimp.md) - [Cách chạy chiến dịch nhắn tin chăm sóc khách hàng(How to run a customer care text message campaign)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chien-dich-campaign/cach-chay-chien-dich-nhan-tin-cham-soc-khach-hang-how-to-run-a-customer-care-text-message-campaign.md) - [Quản lý trải nghiệm khách hàng (Customer Experience Management)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management.md) - [1. Thiết lập khảo sát khách hàng (Customer survey setting)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management/1.-thiet-lap-khao-sat-khach-hang-customer-survey-setting.md): Vào Menu CSKH ==> Khảo sát ( Customer Services ==>Survey ) - [1.1. Tin nhắn đa kênh(Conversations)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management/1.-thiet-lap-khao-sat-khach-hang-customer-survey-setting/1.1.-tin-nhan-da-kenh-conversations.md): Sử dụng để gửi survey cho khách hàng qua các kênh tin nhắn Facebook, Instagram, Zalo - [1.2. Tổng đài cuộc gọi(Call Center)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management/1.-thiet-lap-khao-sat-khach-hang-customer-survey-setting/1.2.-tong-dai-cuoc-goi-call-center.md): Sử dụng để gửi khảo sát cho khách hàng (Call: Used to send surveys to customers) - [1.3. Thiết lập tiêu chí đánh giá (Rating criteria setting)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management/1.-thiet-lap-khao-sat-khach-hang-customer-survey-setting/1.3.-thiet-lap-tieu-chi-danh-gia-rating-criteria-setting.md) - [1.4. Cấu hình landing page (Setting landing page)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management/1.-thiet-lap-khao-sat-khach-hang-customer-survey-setting/1.4.-cau-hinh-landing-page-setting-landing-page.md) - [2. Cách sử dụng trên giao diện tư vấn viên (How to use the Agent interface)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management/2.-cach-su-dung-tren-giao-dien-tu-van-vien-how-to-use-the-agent-interface.md) - [3. Báo cáo điểm hài lòng (Satisfaction Report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management/3.-bao-cao-diem-hai-long-satisfaction-report.md) - [Đánh giá cuộc gọi(Call Rating)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management/danh-gia-cuoc-goi-call-rating.md) - [Social Care](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/social-care.md) - [Antbot đánh giá](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/social-care/antbot-danh-gia.md) - [Ticket tự động](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/social-care/ticket-tu-dong.md): Tự động tạo ticket chăm sóc lại khi khách hàng đánh giá cuộc hội thoại thoả điều kiện, ví dụ dưới 3 sao (1 hoặc 2 sao). - [Báo cáo Đánh giá từ cộng đồng](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/social-care/bao-cao-danh-gia-tu-cong-dong.md) - [Khách hàng thân thiết (Loyalty)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-than-thiet-loyalty.md) - [API tích điểm và đổi quà](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-than-thiet-loyalty/api-tich-diem-va-doi-qua.md) - [Tạo nhiệm vụ, phiếu yêu cầu (Create task, tickets )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-than-thiet-loyalty/tao-nhiem-vu-phieu-yeu-cau-create-task-tickets.md) - [Tạo sản phẩm và mã thẻ cho sản phẩm (Create products and product codes)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-than-thiet-loyalty/tao-san-pham-va-ma-the-cho-san-pham-create-products-and-product-codes.md) - [Tạo tin nhắn (Create message)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-than-thiet-loyalty/tao-tin-nhan-create-message.md) - [Hướng dẫn thêm quà tặng](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-than-thiet-loyalty/huong-dan-them-qua-tang.md) - [Hạng và chu kỳ hạng thành viên, chu kỳ điểm (Member rank & Tier Cycle, Accumulation Cy)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-than-thiet-loyalty/hang-va-chu-ky-hang-thanh-vien-chu-ky-diem-member-rank-and-tier-cycle-accumulation-cy.md) - [Lịch sử dùng mã, xếp hạng, đổi quà, hạng thành viên (Code use, rank changes, gifts, member rank)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/khach-hang-than-thiet-loyalty/lich-su-dung-ma-xep-hang-doi-qua-hang-thanh-vien-code-use-rank-changes-gifts-member-rank.md) - [Báo cáo (Report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report.md) - [Hướng dẫn xem và truy xuất Báo cáo AntCRM (Instruction to view and retrieve AntCRM Reports)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports.md) - [1. Báo cáo nhân viên (Users report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/1.-bao-cao-nhan-vien-users-report.md) - [2. Báo cáo nhóm (Group report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/2.-bao-cao-nhom-group-report.md) - [3. Báo cáo khách hàng tiềm năng (Lead report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/3.-bao-cao-khach-hang-tiem-nang-lead-report.md) - [4. Báo cáo khách hàng (Customer report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/4.-bao-cao-khach-hang-customer-report.md) - [5. Báo cáo giao dịch (Order report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/5.-bao-cao-giao-dich-order-report.md) - [6. Báo cáo Ticket (Ticket report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/6.-bao-cao-ticket-ticket-report.md) - [7. Báo cáo Lịch sử cuộc gọi (Call history report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/7.-bao-cao-lich-su-cuoc-goi-call-history-report.md) - [8. Báo cáo Lịch sử gửi tin nhắn (Sending message history report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/8.-bao-cao-lich-su-gui-tin-nhan-sending-message-history-report.md) - [9. Báo cáo Quy trình tự động (Automation)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/9.-bao-cao-quy-trinh-tu-dong-automation.md) - [10. Báo cáo KPI (KPI report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/10.-bao-cao-kpi-kpi-report.md) - [KPI là gì? Xây dựng chỉ tiêu KPI như thế nào? (What is KPI ? How to build KPI targets? )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/kpi-la-gi-xay-dung-chi-tieu-kpi-nhu-the-nao-what-is-kpi-how-to-build-kpi-targets.md) - [Xem báo cáo tin nhắn đa kênh (View Omnichannel conversation report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/xem-bao-cao-tin-nhan-da-kenh-view-omnichannel-conversation-report.md) - [Điểm hài lòng(CSAT Score)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/diem-hai-long-csat-score.md) - [Báo cáo điểm hài lòng (CSAT Score)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/diem-hai-long-csat-score/bao-cao-diem-hai-long-csat-score.md) - [Đánh giá từ cộng đồng(Community rating)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/diem-hai-long-csat-score/danh-gia-tu-cong-dong-community-rating.md) - [SMS](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/sms.md) - [Hướng dẫn tích hợp Email và SMS](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/sms/huong-dan-tich-hop-email-va-sms.md) - [Gửi SMS không dấu](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/sms/gui-sms-khong-dau.md) - [FAQ](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/faq.md) - [Giao diện](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/giao-dien.md): CẬP NHẬT GIAO DIỆN MỚI 2025 ANTBUDDY OMNICHANNEL - [Coupon](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/coupon.md): Hướng dẫn sử dụng Coupon - [Tạo mã Coupon](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/coupon/tao-ma-coupon.md) - [Sử dụng mã Coupon](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/coupon/su-dung-ma-coupon.md) - [Báo cáo](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/coupon/bao-cao.md) - [Gửi ZNS Voucher](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/coupon/gui-zns-voucher.md): Hướng dẫn sử dụng Coupon - [Tổng đài AntRing (Antring Call Center)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center.md) - [Cài đặt (Setting)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting.md) - [Điện thoại Yealink T19 E2 (Yealink T19 E2 phone)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/dien-thoai-yealink-t19-e2-yealink-t19-e2-phone.md) - [Điện thoại Grandstream GXP 1610](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/dien-thoai-grandstream-gxp-1610.md): AntRing Configure IP Phone Grandstream GXP 1610 - [Reset Password dành cho nhân viên](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/reset-password-danh-cho-nhan-vien.md) - [Chặn số quấy rối (Block spam numbers )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/chan-so-quay-roi-block-spam-numbers.md) - [Tạo người dùng trên Call Center (Create a user on Call Center)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/tao-nguoi-dung-tren-call-center-create-a-user-on-call-center.md) - [Yêu cầu gọi lại](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/yeu-cau-goi-lai.md) - [Hướng dẫn thiết lập, sử dụng Yêu Cầu Gọi Lại - Callback (Instructions to set up and using Callback)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/yeu-cau-goi-lai/huong-dan-thiet-lap-su-dung-yeu-cau-goi-lai-callback-instructions-to-set-up-and-using-callback.md) - [Hướng dẫn thêm quyền Xem Yêu Cầu Gọi Lại (Instructions to add view callback permission)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/yeu-cau-goi-lai/huong-dan-them-quyen-xem-yeu-cau-goi-lai-instructions-to-add-view-callback-permission.md) - [Hướng dẫn tắt SIP ALG trên các dòng modem phổ thông (guide to turn off SIP ALG on popular modems)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/huong-dan-tat-sip-alg-tren-cac-dong-modem-pho-thong-guide-to-turn-off-sip-alg-on-popular-modems.md) - [Reset Password dành cho quản trị viên (Instructions to reset password for administrators)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/reset-password-danh-cho-quan-tri-vien-instructions-to-reset-password-for-administrators.md) - [Cập nhật thông tin, quyền người dùng ( Update user information, permis)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/cap-nhat-thong-tin-quyen-nguoi-dung-update-user-information-permis.md) - [Tài khoản SIP](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/tai-khoan-sip.md) - [Hướng dẫn cài đặt và sử dụng Mobile app AntBuddy (Guide to install and use Mobile App AntBuddy)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/huong-dan-cai-dat-va-su-dung-mobile-app-antbuddy-guide-to-install-and-use-mobile-app-antbuddy.md) - [Hướng dẫn cài đặt AntBuddy Callbar PC (Antbuddy PC installation guide)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/huong-dan-cai-dat-antbuddy-callbar-pc-antbuddy-pc-installation-guide.md) - [Chuyển tiếp cuộc gọi trên callbar](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/chuyen-tiep-cuoc-goi-tren-callbar.md) - [Cách xem báo cáo cụ thể của Antbuddy Call Center](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cach-xem-bao-cao-cu-the-cua-antbuddy-call-center.md) - [1. Lịch sử cuộc gọi (Call history)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cach-xem-bao-cao-cu-the-cua-antbuddy-call-center/1.-lich-su-cuoc-goi-call-history.md) - [Ghi âm và xuất danh sách cuộc gọi](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cach-xem-bao-cao-cu-the-cua-antbuddy-call-center/1.-lich-su-cuoc-goi-call-history/ghi-am-va-xuat-danh-sach-cuoc-goi.md): Nghe và tải ghi âm - [Xem YCGL](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cach-xem-bao-cao-cu-the-cua-antbuddy-call-center/1.-lich-su-cuoc-goi-call-history/xem-ycgl.md) - [2. Tổng quan tổng đài](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cach-xem-bao-cao-cu-the-cua-antbuddy-call-center/2.-tong-quan-tong-dai.md) - [3. Báo cáo hàng đợi](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cach-xem-bao-cao-cu-the-cua-antbuddy-call-center/3.-bao-cao-hang-doi.md) - [4. Báo cáo nhân viên](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cach-xem-bao-cao-cu-the-cua-antbuddy-call-center/4.-bao-cao-nhan-vien.md) - [5. Bảng tổng quan TV](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cach-xem-bao-cao-cu-the-cua-antbuddy-call-center/5.-bang-tong-quan-tv.md) - [Hướng dẫn sử dụng tính năng chấm điểm cuộc gọi](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/huong-dan-su-dung-tinh-nang-cham-diem-cuoc-goi.md) - [Các tình huống với AntBuddy Callbar và cách xử lý](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cac-tinh-huong-voi-antbuddy-callbar-va-cach-xu-ly.md) - [Cấu hình Brand](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cau-hinh-brand.md) - [Thiết lập Brand Name theo Group](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cau-hinh-brand/thiet-lap-brand-name-theo-group.md) - [Chọn Brandname gọi Click to call](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cau-hinh-brand/chon-brandname-goi-click-to-call.md) - [Mobile App](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/mobile-app.md) - [Hướng dẫn cài đặt và sử dụng](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/mobile-app/huong-dan-cai-dat-va-su-dung.md) - [Chiến dịch](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/mobile-app/chien-dich.md) - [Tài liệu hướng dẫn sử dụng AntBot ChatBot (User manual for AntBot ChatBot)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tai-lieu-huong-dan-su-dung-antbot-chatbot-user-manual-for-antbot-chatbot.md) - [Hướng dẫn sử dụng FAQ](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tai-lieu-huong-dan-su-dung-antbot-chatbot-user-manual-for-antbot-chatbot/huong-dan-su-dung-faq.md): Hướng dẫn sử dụng FAQ - [Tích hợp tin nhắn đa kênh với Chatbot AntBot](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tai-lieu-huong-dan-su-dung-antbot-chatbot-user-manual-for-antbot-chatbot/tich-hop-tin-nhan-da-kenh-voi-chatbot-antbot.md) - [Các tính năng cơ bản của Chatbot AntBot (The basic features of AntBot Chatbot)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tai-lieu-huong-dan-su-dung-antbot-chatbot-user-manual-for-antbot-chatbot/cac-tinh-nang-co-ban-cua-chatbot-antbot-the-basic-features-of-antbot-chatbot.md) - [Các Trường Hợp Sử Dụng Chatbot AntBot (Use Cases of AntBot Chatbot)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tai-lieu-huong-dan-su-dung-antbot-chatbot-user-manual-for-antbot-chatbot/cac-truong-hop-su-dung-chatbot-antbot-use-cases-of-antbot-chatbot.md) - [Giải thích chi tiết về node Chatbot (Detailed explanation of the Chatbot node)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tai-lieu-huong-dan-su-dung-antbot-chatbot-user-manual-for-antbot-chatbot/giai-thich-chi-tiet-ve-node-chatbot-detailed-explanation-of-the-chatbot-node.md) - [How to create a google cloud bot](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tai-lieu-huong-dan-su-dung-antbot-chatbot-user-manual-for-antbot-chatbot/how-to-create-a-google-cloud-bot.md) - [AntCRM - Hướng dẫn kết nối tài khoản email Office 365 business vào CRM](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/antcrm-huong-dan-ket-noi-tai-khoan-email-office-365-business-vao-crm.md): Hướng dẫn kết nối tài khoản email Office 365 Business vào CRM - [Danh sách các tính năng tích hợp trong AntCRM](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/danh-sach-cac-tinh-nang-tich-hop-trong-antcrm.md) - [Hướng dẫn tích hợp API (Team technical) (API integration guide (technical team))](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team.md) - [AntRing](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antring.md) - [Đăng ký API (API Registration )](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antring/dang-ky-api-api-registration.md) - [Sử dụng API (Use API)](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antring/su-dung-api-use-api.md) - [Danh sách API (API List)](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antring/danh-sach-api-api-list.md) - [Hướng dẫn sử dụng API Agent/Queue Management](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antring/huong-dan-su-dung-api-agent-queue-management.md): HƯỚNG DẪN SỬ DỤNG API - [Mã lỗi (Error code)](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antring/ma-loi-error-code.md) - [AntBot](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antbot.md) - [AntBOT API](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antbot/antbot-api.md) - [Voice OTP](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antbot/voice-otp.md) - [HTTP Response](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antbot/http-response.md) - [AntCrm](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm.md) - [1. API customer](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/1.-api-customer.md) - [2. API get order](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/2.-api-get-order.md) - [3. API get product](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/3.-api-get-product.md) - [4. API get ticket](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/4.-api-get-ticket.md) - [5. Point accumulation API](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/5.-point-accumulation-api.md) - [6. API get redeem](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/6.-api-get-redeem.md) - [7. API get segment](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/7.-api-get-segment.md) - [8. API get list of survey](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/8.-api-get-list-of-survey.md) - [9. API get list of telecalls](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/9.-api-get-list-of-telecalls.md) - [10. API get campaign list](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/10.-api-get-campaign-list.md) - [11. API get rating list](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/11.-api-get-rating-list.md) - [12. API get Coupon](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/12.-api-get-coupon.md) - [13. Get list of Call from CRM](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/13.-get-list-of-call-from-crm.md) - [14. API send message Livechat](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/14.-api-send-message-livechat.md) - [15. API get ZNS Messages](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/15.-api-get-zns-messages.md) - [16. API get task](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/16.-api-get-task.md) - [17. API Redeem Voucher](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/17.-api-redeem-voucher.md) - [18. API Create Task](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/18.-api-create-task.md) - [19. API get Omni Messages](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/19.-api-get-omni-messages.md) - [20. API get thống kê tin nhắn gửi ra của nhân viên theo từng ngày](https://docs.antbuddy.com/huong-dan-tich-hop-api-team-technical-api-integration-guide-technical-team/antcrm/20.-api-get-thong-ke-tin-nhan-gui-ra-cua-nhan-vien-theo-tung-ngay.md)