> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report.md).

# Báo cáo (Report)

- [Hướng dẫn xem và truy xuất Báo cáo AntCRM (Instruction to view and retrieve AntCRM Reports)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports.md)
- [1. Báo cáo nhân viên (Users report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/1.-bao-cao-nhan-vien-users-report.md)
- [2. Báo cáo nhóm (Group report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/2.-bao-cao-nhom-group-report.md)
- [3. Báo cáo khách hàng tiềm năng (Lead report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/3.-bao-cao-khach-hang-tiem-nang-lead-report.md)
- [4. Báo cáo khách hàng (Customer report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/4.-bao-cao-khach-hang-customer-report.md)
- [5. Báo cáo giao dịch (Order report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/5.-bao-cao-giao-dich-order-report.md)
- [6. Báo cáo Ticket (Ticket report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/6.-bao-cao-ticket-ticket-report.md)
- [7. Báo cáo Lịch sử cuộc gọi (Call history report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/7.-bao-cao-lich-su-cuoc-goi-call-history-report.md)
- [8. Báo cáo Lịch sử gửi tin nhắn (Sending message history report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/8.-bao-cao-lich-su-gui-tin-nhan-sending-message-history-report.md)
- [9. Báo cáo Quy trình tự động (Automation)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/9.-bao-cao-quy-trinh-tu-dong-automation.md)
- [10. Báo cáo KPI (KPI report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/huong-dan-xem-va-truy-xuat-bao-cao-antcrm-instruction-to-view-and-retrieve-antcrm-reports/10.-bao-cao-kpi-kpi-report.md)
- [KPI là gì? Xây dựng chỉ tiêu KPI như thế nào? (What is KPI ? How to build KPI targets? )](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/kpi-la-gi-xay-dung-chi-tieu-kpi-nhu-the-nao-what-is-kpi-how-to-build-kpi-targets.md)
- [Xem báo cáo Chat đa kênh (View Omnichannel conversation report)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/xem-bao-cao-chat-da-kenh-view-omnichannel-conversation-report.md)
- [Điểm hài lòng(CSAT Score)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/diem-hai-long-csat-score.md)
- [Báo cáo điểm hài lòng (CSAT Score)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/diem-hai-long-csat-score/bao-cao-diem-hai-long-csat-score.md)
- [Đánh giá từ cộng đồng(Community rating)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/bao-cao-report/diem-hai-long-csat-score/danh-gia-tu-cong-dong-community-rating.md)