> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-su-dung-quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/facebook-fanpage/3.-quan-ly-tin-nhan-message-management/3.3-xem-lich-su-hoi-thoai-viewing-conversation-history.md).

# 3.3 Xem lịch sử hội thoại (Viewing Conversation History)

**Bước 1:** Mở một session chat: nhắn tin/ bình luận\
(**Step 1:** Open a chat session: send a message/comment.)

**Bước 2:** Click vào icon Lịch sử hội thoại\
(**Step 2**: Click on the Conversation History  icon.)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2Fb8AJfZWYD3YLQNz94q1t%2Fimage.png?alt=media&amp;token=0936c826-cdd7-4ca6-939d-7fef006eadb0" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F9ABWypc7eQUgUIqOsCn9%2Fimage.png?alt=media&amp;token=70b3203b-178c-4676-9935-e73eb3f421d7" alt=""><figcaption></figcaption></figure>

Lịch sử phân công:\
(Assignment History:)

* &#x20;Gồm Loại phân công: tự động/thủ công\
  (Includes Assignment Type: automatic/manual.)
* Nhân viên phân công, Nhân viên được phân công\
  (Assigned Employee, Employee Assigned.)
* Thời gian phân công\
  (Assignment Time.)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FeSHn7alZJVNm4R04Hna3%2Fimage.png?alt=media&amp;token=78957e52-ade3-42ac-a9f8-8087ddcfffce" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FsbrVp3rPamFZSBsptrOr%2Fimage.png?alt=media&amp;token=b259822b-8d8a-4d93-a933-87875894ac07" alt=""><figcaption></figcaption></figure>

Lịch sử cập nhật nhãn: Tên nhân viên cập nhật, thời gian cập nhật, Tên Nhãn…\
(Label Update History: Employee name who updated, update time, Label name…)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FD2KRDPDV4VEyl38NHOlH%2Fimage.png?alt=media&amp;token=5106379c-4f04-4bb5-8673-a80bd16a66c1" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FMtJN6R5Wpd3RJLOtzKs9%2Fimage.png?alt=media&amp;token=eafea256-b117-4122-8361-0ce29afbb505" alt=""><figcaption></figcaption></figure>