> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-su-dung-quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.1-binh-luan-cham-soc-khach-hang-customer-support-commenting.md).

# 4.1 Bình luận chăm sóc khách hàng (Customer Support Commenting)

**Bước 1:** Tại bình luận của khách hàng (Xem hướng dẫn ở [đây ](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-su-dung-quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management.md)), Nhập nội dung bình luận\
(**Step 1:** Go to the customer's comment (see instructions [here](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-su-dung-quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management.md)) and enter the comment content.)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FrrnnwAOPRaXT4A1UHSUH%2Fimage.png?alt=media&amp;token=68a4f962-12ce-4b0b-8454-415cd6b117b9" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FwChhqJGHEzYSA8Wxc3BZ%2Fimage.png?alt=media&amp;token=b5632f34-3e15-40dd-b85e-b5f73b10e801" alt=""><figcaption></figcaption></figure>

**Bước 2:** Nhấn Enter để gửi bình luận\
(**Step 2:** Press Enter to submit the comment.)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FSV4FYsXY3u5m8Cympcs0%2Fimage.png?alt=media&amp;token=9137b54d-5ce0-48a0-bc98-5eced460655a" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FPaByaepfiL1F3KRQZdYG%2Fimage.png?alt=media&amp;token=d776b921-41dc-47f9-a269-25d4100aa54c" alt=""><figcaption></figcaption></figure>

Hoặc sử dụng mẫu tin nhắn đã tạo sẵn, nhập "/ " để hiển thị mẫu tin nhắn\
(Or input '/' to display the message template that was created before.)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FUXWB0xaITshxoW89sHGh%2Fimage.png?alt=media&amp;token=cd7a2620-9e9b-4f5f-af88-aad049ab577f" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FKiRu6ON8HtfhLTUBbQkM%2Fimage.png?alt=media&amp;token=85585fab-e868-4352-ac8b-9990ef38e329" alt=""><figcaption></figcaption></figure>

Lựa chọn tin nhắn mỗi nhấn enter, tin nhắn sẽ hiển thị dưới dạng bình luận trên facebook\
(Choose a template and press Enter to post it as a Facebook comment)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FMxkMAdraxKUZ2fHblvGF%2Fimage.png?alt=media&amp;token=5b335fb8-6d51-4988-b5d4-ee5f88653357" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FO0UoN2Toa1yKOOv8PL17%2Fimage.png?alt=media&amp;token=f860f751-1f0b-450b-97fe-33b4d0d54f7d" alt=""><figcaption></figcaption></figure>

Bình luận sẽ được reply cho khách hàng trên fanpage\
(The comment will be replied to the customer on the fanpage)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2Feqqw0ldRL43PqTJojP7A%2Fimage.png?alt=media&amp;token=108d3ffc-2d45-4a1f-bf25-af9dade1e967" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FgYDslPzBnYh3vT7jj59z%2Fimage.png?alt=media&amp;token=26b44712-1139-41c7-bcdf-7ae51a8b7c86" alt=""><figcaption></figcaption></figure>