> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-su-dung-quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/facebook-fanpage/5.-quan-ly-bai-post-post-management.md).

# 5. Quản lý bài Post (Post Management)

**Bước 1:** Mở trang Hội thoại đa kênh\
(**Step 1:** Open the Omnichannel Conversations page.)

**Bước 2:** Click vào tab Facebook \
(**Step 2:** Click on the Facebook tab.)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FlhhjDpf7tnozhdPz38Ve%2F1.jpg?alt=media&amp;token=bf1962a4-e776-4a6c-b586-add9fd09bc1c" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F1fTdvia8Nww7CQEiHkBs%2Fe1.jpg?alt=media&amp;token=4768ef00-f06e-4d23-91cb-0a6ad176e991" alt=""><figcaption></figcaption></figure>

**Bước 3:** Chọn **Lọc**, tích vào **Bài viết**, bạn sẽ thấy các bình luận vừa nhận từ khách hàng Facebook\
(**Step 3:** Select **Filter** – tick the **Post** option, and you'll see the recent comments received from Facebook customers.)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FKPPtTbZOMSsQF0GBQPLV%2Fimage.png?alt=media&amp;token=12cf6030-3e2f-4812-b363-6f2398d15392" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FscCvaApbJxpsuDLkSpQF%2Fimage.png?alt=media&amp;token=fdeecfe9-79f0-492d-a712-06c9ced42709" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FPGgr69BjbqMFSMRD84Q3%2Fimage.png?alt=media&amp;token=d42d8de2-07a8-407d-b09b-c30bb99f936f" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F6uBEigquyHHqNh0l36RJ%2Fimage.png?alt=media&amp;token=6cdc46cd-8a26-4a86-b204-16f38fde9f5d" alt=""><figcaption></figcaption></figure>

**Bước 4:** Click tab Post, bạn sẽ thấy các bài post trên trang\
*(**Step 4:** Click on tab post, you will see all the post in page)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FzMEnoDWy55RHewE8P0hN%2Fimage.png?alt=media&amp;token=ffec32ae-08c3-4229-8953-0dbb2bb15c25" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FFQKmpQXrV2JF4JzU1jFt%2Fimage.png?alt=media&amp;token=904f1843-9b93-4825-9611-e177d2d6b16c" alt=""><figcaption></figcaption></figure>

## 5.1. Hướng dẫn Xem thêm bình luận

### *(Guide to see more comments)*

Tại tab Post, click 1 bài post để xem chi tiết\
(*At tab post, click a post to see the detail)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FOaOhL39OFPzgTfoWZh1E%2Fimage.png?alt=media&amp;token=0456e52f-dc28-41a8-9f35-411c38059769" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F0slBloLGBVKn7E7k4ZqN%2Fimage.png?alt=media&amp;token=4fc82c26-c183-412f-8d4b-7fb29a180743" alt=""><figcaption></figcaption></figure>

Chọn xem thêm câu trả lời để hiển thị thêm bình luận\
(Select 'See more answers' to display more comments.)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F31ADAWkFkprkJhivvF3v%2Fimage.png?alt=media&amp;token=ca0d8f93-8d71-4037-b410-1560ba2038f6" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F76o3qjPiHeiSOFYDtYc3%2Fimage.png?alt=media&amp;token=4b372a42-06ef-4398-9121-0ff66acf4cfe" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FfCVeHFIJYQhbYl8Qdxcu%2Fimage.png?alt=media&amp;token=9747ce93-c5d6-4811-a84b-af1708146a9a" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2Fm8hQwiVmF0TcBlxo5YGV%2Fimage.png?alt=media&amp;token=f92a1696-bb0c-429a-9825-2cd66551cdee" alt=""><figcaption></figcaption></figure>

### 5.2. Hướng dẫn trả lời bình luận

### *(Guide to answer the comment)*

**Bước 1:** Tại tab Post, click 1 bài post để xem chi tiết\
*(**Step 1**: At tab post, click a post to see the detail)*

**Bước 2**: click **Trả lời** ở dưới bình luận\
*(**Step 2**: Click R**eply** in the below comment)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FhmGlLMPIzDoIEu6NLYR0%2Fimage.png?alt=media&amp;token=9b5c7183-e488-417d-be8c-d08d7b0ec293" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FOAxjr3FVZADz0qDrloqg%2Fimage.png?alt=media&amp;token=b662a9da-efb2-4e50-b91f-0b25fbc918cd" alt=""><figcaption></figcaption></figure>

**Bước 3:** Lúc này sẽ hiện ra 1 thanh nhập nội dung trả lời ở dưới bình luận đó, nhập nội dung trả lời\
*(**Step 3:** At this point, a text input bar will appear below the comment. Enter your reply in the text field.)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2Fdu3KFz6hjN5VyU4LdQJy%2Fimage.png?alt=media&amp;token=604b73b9-1473-4f0f-95c9-34ee5656f1fd" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FQ593zehbRb5P8xKqbkF3%2Fimage.png?alt=media&amp;token=7d1a3769-ca67-4081-981c-e28b613ad289" alt=""><figcaption></figcaption></figure>

**Bước 4.** Nhấn Enter để gửi trả lời bình luận\
*(**Step 4:** Press Enter to submit the reply to the comment.)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FwciTlcGSxLWH9iTc9Nka%2Fimage.png?alt=media&amp;token=43025d89-412c-4ad3-a936-873a7c514429" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FFhgiEQN76kdMSjSDCcOl%2Fimage.png?alt=media&amp;token=5d5003bb-6158-4019-abb4-546c9f8e395e" alt=""><figcaption></figcaption></figure>

Bình luận đã được hiển thị trên fanpage\
(The comment has been displayed on the fanpage.)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F06wBrw2odClIZY3p1lqz%2Fimage.png?alt=media&amp;token=bc705e78-c232-484e-b2d2-6a187af599b5" alt=""><figcaption></figcaption></figure>

## 5.3. Hướng dẫn xem bài viết,bình luận trên facebook

### *(Guide to Viewing Posts and Comments on Facebook)*

**Bước 1:** Mở trang Hội thoại đa kênh\
(**Step 1:** Open the Omnichannel Conversations page.)

**Bước 2:** Click vào tab Facebook \
(**Step 2:** Click on the Facebook tab.)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FlhhjDpf7tnozhdPz38Ve%2F1.jpg?alt=media&amp;token=bf1962a4-e776-4a6c-b586-add9fd09bc1c" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F1fTdvia8Nww7CQEiHkBs%2Fe1.jpg?alt=media&amp;token=4768ef00-f06e-4d23-91cb-0a6ad176e991" alt=""><figcaption></figcaption></figure>

**Bước 3:** Chọn **Lọc**, tích vào **Bài viết**, bạn sẽ thấy các bình luận vừa nhận từ khách hàng Facebook\
(**Step 3:** Select **Filter** – tick the **Post** option, and you'll see the recent comments received from Facebook customers.)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FKPPtTbZOMSsQF0GBQPLV%2Fimage.png?alt=media&amp;token=12cf6030-3e2f-4812-b363-6f2398d15392" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FscCvaApbJxpsuDLkSpQF%2Fimage.png?alt=media&amp;token=fdeecfe9-79f0-492d-a712-06c9ced42709" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FPGgr69BjbqMFSMRD84Q3%2Fimage.png?alt=media&amp;token=d42d8de2-07a8-407d-b09b-c30bb99f936f" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F6uBEigquyHHqNh0l36RJ%2Fimage.png?alt=media&amp;token=6cdc46cd-8a26-4a86-b204-16f38fde9f5d" alt=""><figcaption></figcaption></figure>

**Bước 4:** Click tab Post, bạn sẽ thấy các bài post trên trang\
*(**Step 4:** Click on tab post, you will see all the post in page)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FRom1TX1BwkcWSlHTzvyq%2Fimage.png?alt=media&amp;token=b909aebf-40b2-44f7-abe9-00b42a4582f2" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FEVrRfcmKwp2DA6y30w9I%2Fimage.png?alt=media&amp;token=2b372738-28ea-4412-96c9-62f6ee76e133" alt=""><figcaption></figcaption></figure>

**Bước 5**: click icon Xem bài viết (như hình)\
*(**Step 5**: Click the 'View Post' icon (as shown in the image))*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FTmHFKbX2gc3EVIljJV8I%2Fimage.png?alt=media&amp;token=f3f37539-44bb-44e7-825c-437f26eeeda8" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2Fi4cH9clMelOdVcJAIY8b%2Fimage.png?alt=media&amp;token=f6289c18-8ddf-427d-a190-21dd02147a8b" alt=""><figcaption></figcaption></figure>

Để xem bình luận trên Facebook, click icon ở dưới mỗi bình luận (xem hình)\
*(To view comments on Facebook, click the icon below each comment (see image))*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FY2mRb0dU5HioZ0uhqDcN%2Fimage.png?alt=media&amp;token=4666b2cb-8ad1-4cc3-9c16-91e19722043a" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FR0lJV6EI2GoCVvqwswJX%2Fimage.png?alt=media&amp;token=ca1617b9-f817-42a5-80de-4a22c7618315" alt=""><figcaption></figcaption></figure>

Để like bình luận, click **Thích** ở dưới bình luận\
*(To like a comment, click Like below the comment )*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FVlCxYalJdFubN7OziKam%2Fimage.png?alt=media&amp;token=f08738df-c4bf-4fd9-a7b7-d7e13bee9bf4" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FyvCL6KyR0YIt81CDPJCr%2Fimage.png?alt=media&amp;token=0f878138-dc27-41b8-89d5-063632b0a443" alt=""><figcaption></figcaption></figure>