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# Thêm Phiếu tại trang Omni (Add ticket at the Omni page)

Bước 1. Vào quản lý Chat ⇒ Chat đa kênh ⇒  Vào xem 1 tin nhắn/comment bất kỳ\
(Step 1. Go to Omnichannel Conversation ⇒Conversation  ⇒ Open any message/comment to view.)

<figure><img src="/files/Zt0qPmMC90js51NM3ZJp" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/w5D1iBlXosNRXXxayDGk" alt=""><figcaption></figcaption></figure>

Tại thông tin khách hàng sẽ hiện ở bên phải trang, nhấn vào icon ![](/files/YFMtK1hgTwJyeVinBr9o) ở góc bên phải ⇒ chọn Phiếu yêu cầu\
(Customer information will appear on the right side of the page. Click the icon ![](/files/YFMtK1hgTwJyeVinBr9o)  in the top-right corner ⇒ select Ticket.)

<figure><img src="/files/t1rDHRrlrDIodODHmfqc" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/5Ega6bzNNhEcbNHwAkcn" alt=""><figcaption></figcaption></figure>

Bước 2: mở tab Phiếu\
(Step 2: Open Ticket tab)

Bước 3: click Tạo phiếu\
(Step 3: Create ticket)

<figure><img src="/files/TtMwbqPdS7TNIwOjtWm4" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/6h72hTCK3Rk9434g5svl" alt=""><figcaption></figcaption></figure>

Bước 4. Nhập các nội dung yêu cầu trên popup Tạo phiếu\
(Step 4. Enter the required information on the ticket creation popup)

<figure><img src="/files/uIfo8QZpma5FzK8emVXN" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/PmijwKs8Kru7ZDt4pNJc" alt=""><figcaption></figcaption></figure>

Bước 5. Click Lưu để tạo ticket\
(Step 5. Click on Save to create ticket)

<figure><img src="/files/isUvKg0GdcjiTxmgkYVH" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/cVoHxoKj06TQbw9MMr6c" alt=""><figcaption></figcaption></figure>