> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-su-dung-quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/thao-tac-voi-khach-hang-tai-omni-working-with-customers-in-omni/them-phieu-tai-trang-omni-add-ticket-at-the-omni-page.md).

# Thêm Phiếu tại trang Omni (Add ticket at the Omni page)

Bước 1. Vào quản lý Chat ⇒ Chat đa kênh ⇒  Vào xem 1 tin nhắn/comment bất kỳ\
(Step 1. Go to Omnichannel Conversation ⇒Conversation  ⇒ Open any message/comment to view.)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FnT25waJuikh095Mn11Pi%2F1.png?alt=media&amp;token=03fffbaa-3b04-4725-be49-ac108fe81750" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FuiUVuatxEIvJXh6t08XQ%2Fe1.png?alt=media&amp;token=8395d682-c795-485e-b9f4-e21c919f3c61" alt=""><figcaption></figcaption></figure>

Tại thông tin khách hàng sẽ hiện ở bên phải trang, nhấn vào icon ![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FwFHc0LbMyKkRyUqjQjKw%2Fimage.png?alt=media\&token=275408be-e3e7-40fa-a279-af6e5d8cd51c) ở góc bên phải ⇒ chọn Phiếu yêu cầu\
(Customer information will appear on the right side of the page. Click the icon ![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FwFHc0LbMyKkRyUqjQjKw%2Fimage.png?alt=media\&token=275408be-e3e7-40fa-a279-af6e5d8cd51c)  in the top-right corner ⇒ select Ticket.)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FHGja1YVbN7VtdPRqDGJL%2Fimage.png?alt=media&amp;token=ab7e4067-46f0-42e1-a7b4-ef43212b8194" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FFAnKD4CkkPUt8mYnddKJ%2Fimage.png?alt=media&amp;token=89d5b41c-710c-4dbf-b96b-99ac0107f616" alt=""><figcaption></figcaption></figure>

Bước 2: mở tab Phiếu\
(Step 2: Open Ticket tab)

Bước 3: click Tạo phiếu\
(Step 3: Create ticket)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FI5Yxj7QOgUa2qf98Ae5z%2Fimage.png?alt=media&amp;token=ff4dc2eb-01c2-4dd2-ae62-adea17488277" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FjIg8etFPxGbhdXe6IuHM%2Fimage.png?alt=media&amp;token=55830e6f-59c8-4362-98cb-73bacdce1333" alt=""><figcaption></figcaption></figure>

Bước 4. Nhập các nội dung yêu cầu trên popup Tạo phiếu\
(Step 4. Enter the required information on the ticket creation popup)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2Fk8v4F1n2mLroAFV1dsHj%2Fimage.png?alt=media&amp;token=dd206de2-b5f9-4f80-baa0-31249c5bd346" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FZJoXnd7KKTxQ9wzkP7Ft%2Fimage.png?alt=media&amp;token=063282d0-1e3b-48c0-a9fd-c44bcb029e38" alt=""><figcaption></figcaption></figure>

Bước 5. Click Lưu để tạo ticket\
(Step 5. Click on Save to create ticket)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FILmCRFZlVY4xkswzIDEK%2Fimage.png?alt=media&amp;token=e06275fc-a5e2-464f-9690-a2eee1273b51" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FjLYW7ruqvHU2Rv903KIb%2Fimage.png?alt=media&amp;token=5c35a451-5527-459e-9ec6-a4f2a3306315" alt=""><figcaption></figcaption></figure>