> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp.md).

# Whatsapp

- [1. Tích hợp whatsapp vào CRM (Integrate whatsapp on CRM)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/1.-tich-hop-whatsapp-vao-crm-integrate-whatsapp-on-crm.md)
- [2. Thiết lập whatsapp trên CRM (Setting whatsapp on CRM)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/2.-thiet-lap-whatsapp-tren-crm-setting-whatsapp-on-crm.md)
- [2.1. Thêm user hỗ trợ (Adding user support)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/2.-thiet-lap-whatsapp-tren-crm-setting-whatsapp-on-crm/2.1.-them-user-ho-tro-adding-user-support.md)
- [2.2. Thiết lập đóng chat (Setting close session)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/2.-thiet-lap-whatsapp-tren-crm-setting-whatsapp-on-crm/2.2.-thiet-lap-dong-chat-setting-close-session.md)
- [2.3. Cấu hình phân công (Assignment Configuration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/2.-thiet-lap-whatsapp-tren-crm-setting-whatsapp-on-crm/2.3.-cau-hinh-phan-cong-assignment-configuration.md)
- [2.4. Cấu hình tương tác (Interaction Configuration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/2.-thiet-lap-whatsapp-tren-crm-setting-whatsapp-on-crm/2.4.-cau-hinh-tuong-tac-interaction-configuration.md)
- [3. Quản lý chat với khách hàng whatsapp (Managing Chats with Whatsapp Customers)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/3.-quan-ly-chat-voi-khach-hang-whatsapp-managing-chats-with-whatsapp-customers.md)
- [3.1. Gửi tin nhắn (Send message)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/3.-quan-ly-chat-voi-khach-hang-whatsapp-managing-chats-with-whatsapp-customers/3.1.-gui-tin-nhan-send-message.md)
- [3.2. Xem lịch sử phiên Chat (Viewing Conversation History)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/3.-quan-ly-chat-voi-khach-hang-whatsapp-managing-chats-with-whatsapp-customers/3.2.-xem-lich-su-phien-chat-viewing-conversation-history.md)
- [3.3 Thay đổi nhân viên phụ trách phiên Chat (Changing the Session's Assigned Agent)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/3.-quan-ly-chat-voi-khach-hang-whatsapp-managing-chats-with-whatsapp-customers/3.3-thay-doi-nhan-vien-phu-trach-phien-chat-changing-the-sessions-assigned-agent.md)
- [4. Thêm user hỗ trợ (Adding a Support User)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/4.-them-user-ho-tro-adding-a-support-user.md)
- [5. Mục Tag (Tagging a Session)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/5.-muc-tag-tagging-a-session.md)
- [6. Gửi hình ảnh (Sending image)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/6.-gui-hinh-anh-sending-image.md)
- [7. Đánh dấu session đã xong (Marking a Session as Completed)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/7.-danh-dau-session-da-xong-marking-a-session-as-completed.md)
- [8. Thêm, Sửa và Xóa mẫu tin nhắn (Adding, Edit and Delete omni message template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/8.-them-sua-va-xoa-mau-tin-nhan-adding-edit-and-delete-omni-message-template.md)
- [9. Thời gian đóng session (Session Closure Time)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/9.-thoi-gian-dong-session-session-closure-time.md)
- [10. Cấu hình thời gian chờ (Configuring the wait time)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/10.-cau-hinh-thoi-gian-cho-configuring-the-wait-time.md)
- [11. Cài đặt thời gian phản hồi và cảnh báo (Setting response Time and Pre-expiration Alerts)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/11.-cai-dat-thoi-gian-phan-hoi-va-canh-bao-setting-response-time-and-pre-expiration-alerts.md)
- [12. Tạo chiến dịch SMS whatsapp (Creating Whatsapp SMS campaign)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/12.-tao-chien-dich-sms-whatsapp-creating-whatsapp-sms-campaign.md)
- [13. Gửi chiến dịch SMS whatsapp (Sending Whatsapp SMS Campaign)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/13.-gui-chien-dich-sms-whatsapp-sending-whatsapp-sms-campaign.md)
- [14. Gửi Carousel Sản Phẩm (Sending the Product Carousel)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/14.-gui-carousel-san-pham-sending-the-product-carousel.md)
- [15. Chiến lược đa kênh (Cross-Channel Campaign Guide)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/15.-chien-luoc-da-kenh-cross-channel-campaign-guide.md)
- [15.1. Tạo mẫu (Creating template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/15.-chien-luoc-da-kenh-cross-channel-campaign-guide/15.1.-tao-mau-creating-template.md)
- [16. Tạo mẫu WhatsApp qua Meta Business Suite (Create WhatsApp Template via Meta Business Suite)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/16.-tao-mau-whatsapp-qua-meta-business-suite-create-whatsapp-template-via-meta-business-suite.md)
- [17. Chạy mẫu trong nền tảng AntCRM (Run Template in AntCRM platform)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/17.-chay-mau-trong-nen-tang-antcrm-run-template-in-antcrm-platform.md)