> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-su-dung-quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/13.-gui-chien-dich-sms-whatsapp-sending-whatsapp-sms-campaign.md).

# 13. Gửi chiến dịch SMS whatsapp (Sending Whatsapp SMS Campaign)

Sau khi tạo thành công mẫu mới, bạn có thể sử dụng mẫu để gửi chiến dịch theo 2 cách:

*(After successfully creating a new template, you can use the template to send campaigns in 2 ways:)*

* Phương thức 1:

       (Method 1:)

**Bước 1:** Tại màn hình **AntCRM**, chọn **Chiến dịch** ở phía bên trái → nhấp vào **WhatsApp**

***(**Step 1: At the AntCRM screen, select the campaign on the left side → click Whatsapp)*

**Bước 2:** Nhấp vào nút **Tạo chiến dịch** (Create campaign).

*(Step 2: Click “Create campaign” button)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FeTCr88dGO46ZKgZy38nG%2Fimage.png?alt=media&amp;token=a20dd7fa-6ed6-4fa9-a657-d142ed8243c8" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FvPGdo4eLHJbkKIUs9gkQ%2Fimage.png?alt=media&amp;token=c6cbe1c8-0f3b-466d-a9b7-27b8ea8df38f" alt=""><figcaption></figcaption></figure>

Bước 3: Chọn  **liên hệ** sẽ nhận tin nhắn → nhấp vào nút **Tiếp tục**.

*(Step 3: Select contact who will receive the message → click the continue button)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FtQhuV5rGY43PDgBEtkKY%2Fimage.png?alt=media&amp;token=da1815fe-0f29-4aee-8980-56577b4f8a7e" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2Fq9Cm8gy1ZbSAn9cZchLc%2Fimage.png?alt=media&amp;token=4f73c938-0574-47aa-9c41-ac147a0a4693" alt=""><figcaption></figcaption></figure>

Có thể **nhập danh sách liên hệ** bằng cách nhấp vào **“Nhập danh sách PID”**

***(**&#x43;an import list contacts when clicking on “Import PID list”.)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FYSGWilZs8mLL7U8s22cx%2Fimage.png?alt=media&amp;token=fbeb91de-ab2d-4d87-9ced-0a6e2d50b134" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F9j1UiQyGyOxRu7be7S2H%2Fimage.png?alt=media&amp;token=26903cfb-c9dc-4bc4-a457-1fd4556a3363" alt=""><figcaption></figcaption></figure>

**Bước 4:** Nhập các thông tin cần thiết, sau đó nhấp vào nút **Tạo chiến dịch**.

*(Step 4: Input the necessary information, after that click “Create Campaign” button)*

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdxhorLOvEGWEGClOh_Ak_fWGUEzUJyaIa635ehLy5zx7U1HReQAXTzJ83bCYCPxvEstutBB2s3bfJsJS-tPy29G_uS2hgFmr2_yylFOwcLzpokiYZGgjmnrThOIki8wz7Zw3EWAx5mHVqMz-ra0ISxX2U?key=EhUKvYQkMl1LimqIYx3txQ" alt=""><figcaption></figcaption></figure>

| <p>Các thành phần</p><p><em>(Entities)</em></p>        | <p>Mô tả</p><p><em>(Description)</em></p>                                          |
| ------------------------------------------------------ | ---------------------------------------------------------------------------------- |
| <p>Tên chiến dịch</p><p><em>(Campaign Name)</em></p>   | <p>Nhập tên chiến dịch</p><p>(I<em>nput Campaign Name)</em></p>                    |
| <p>Mô tả</p><p>(D<em>escription)</em></p>              | <p>Nhập mô tả chiến dịch</p><p><em>(Input The Campaign Description)</em></p>       |
| <p>Mẫu whatsapp</p><p><em>(Whatsapp Template)</em></p> | <p>Chọn mẫu gửi whatsapp</p><p>(<em>Select The Whatsapp Sending Template)</em></p> |
| <p>Thời gian chạy</p><p><em>(Run time)</em></p>        | <p>Chọn thời gian chạy có sẵn</p><p><em>(Select the Available Run Time)</em></p>   |

Bước 5: Sau khi tạo chiến dịch thành công, click "phê duyệt" để chạy chiến dịch

*(Step 5: After creating the successful campaign, click “Approve” button to run the campaign)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FHIbxoX6ycrFPAsp5vbO8%2Fimage.png?alt=media&amp;token=ab7a9d45-aa61-4548-813f-b7ab6be3d3d8" alt=""><figcaption></figcaption></figure>

Bước 6: Viết ghi chú để phê duyệt chiến dịch -> Click nút "tiếp tục"

*(Step 6: Write notes to approve the campaign → click “Continue” button)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FwCb8GIfvfxt5CUjneMZ4%2Fimage.png?alt=media&amp;token=1155a593-7594-413d-bbc6-3ba998a1b7e7" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FbYEQPXAKozR2rpgpyLEg%2Fimage.png?alt=media&amp;token=31992b1f-7889-4831-9437-56d60688696e" alt=""><figcaption></figcaption></figure>

Bước 7: Chọn "Xem báo cáo" để xem thống kê của chiến lược

*(Step 7: Select “View report” to view the statistics of the campaign)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FzgTrtsvastCCCSO9v2yq%2Fimage.png?alt=media&amp;token=8b19b1a6-1447-41da-ab41-8f333cb2d4aa" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FUnP0Kz7aU2kO34FdVceB%2Fimage.png?alt=media&amp;token=238c8dfd-d0f2-4855-ba08-a501f0433294" alt=""><figcaption></figcaption></figure>

* Phương thức 2: Gửi riêng từng khách hàng như sau

*(Method 2: Send individually to each customer as follows)*

Bước 1: Tại màn hình AntCRM, chọn khách hàng tiềm nắng sau đó chọn tài khoản bạn muốn gửi mẫu

*(Step 1: At AntCRM Screen, select Leads then click account you want to send template)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FHiDReQlQXcOm96rL6YGD%2Fimage.png?alt=media&amp;token=8fcf8551-c958-4b46-a33d-6b9e6fc25b7d" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FHrDHX9KWZnqoCZgYsbX5%2Fimage.png?alt=media&amp;token=4c2f1983-250f-465b-9cbb-091d855b50b6" alt=""><figcaption></figcaption></figure>

Bước 2: Sau khi chọn khách hàng người mà cần gửi mẫu, click nút "whatsapp"

*(Step 2: After selecting the customer who need to send the template, click “Whatsapp” button)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FfwyOe4ktScGjjpOodb8u%2Fimage.png?alt=media&amp;token=abeb4520-a01b-409e-a0b0-bb8704b91e5e" alt=""><figcaption></figcaption></figure>

Bước 3: Cửa sổ pop-up WhatsApp sẽ hiển thị, chọn mẫu WhatsApp đã tạo trước đó rồi nhấn nút "Gửi"

*(Step 3: Pop-up Whatsapp will display, choose Whatsapp template that was created previously then click “Send” button)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FfYIdxh7FALgbcE0adUib%2Fimage.png?alt=media&amp;token=314b9ec1-b558-4d59-af70-240ec47422bb" alt=""><figcaption></figcaption></figure>

Giao diện cuộc trò chuyện sau khi gửi chiến dịch thành công.

*(Conversation interface after successfully sending a campaign)*

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXceGMiKW2R-m8F6-UlRQWIknyq_KvHdkbJJFGsEKo28snYxfJgx9sOWMdYRwWLg9FstxIpAk1MGvXbuM5tUfAZHSKf0g93wD0cENVz0_M0HlsV2LS-X5uMdPg3PjJ4zcXSr4KrtWWm4D5DFkImXzCnF1XH2?key=EhUKvYQkMl1LimqIYx3txQ" alt=""><figcaption></figcaption></figure>