> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/3.-quan-ly-chat-voi-khach-hang-whatsapp-managing-chats-with-whatsapp-customers/3.2.-xem-lich-su-phien-chat-viewing-conversation-history.md).

# 3.2. Xem lịch sử phiên Chat (Viewing Conversation History)

Bước 1: Mở mục chat

*(Step 1: Open a chat session)*

Bước 2: Click vào icon ![](/files/6RfYDgeB6bKYauZ9oOeX)tại mục lịch sử chat

*(Step 2: Click on* ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXclNxpN70ptxBsend7ZTGlEuXZSqdhD4UV0uvMk6ymJoN62PQIUmiH0uEn7wJU8cNACqKn6Q_KuTe9YMPIBpbJbDfD4FIi8uLB-oaryf7Vhl0zjHTlfqaboOLQtVKnQnLGvb15NcyDnobSm4Bw2VsLwgJI?key=EhUKvYQkMl1LimqIYx3txQ)*icon in the Chat History)*

<figure><img src="/files/ZQk2ffD7DTxYacS6JF7h" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/KitzZYPcqQpJQk0dQHuA" alt=""><figcaption></figcaption></figure>

Lịch sử phân công:

* Loại phân công: Tự động/thủ công
* Nhân viên phân công, nhân viên được phân công
* Thời gian phân công

*(Assignment History:*

* *Includes Assignment Type: automatic/manual*
* *Assigning agent, Assigned agent*
* *Assignment Time)*