> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-su-dung-quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/whatsapp/8.-them-sua-va-xoa-mau-tin-nhan-adding-edit-and-delete-omni-message-template.md).

# 8. Thêm, Sửa và Xóa mẫu tin nhắn (Adding, Edit and Delete omni message template)

Bước 1: Chọn thiết lập

*(Step 1: Click Setting)*

Bước 2: Chọn cài đặt Chatđa kênh

*(Step 2: Click Omni Chat Setting)*

Bước 3: Mở mục mẫu tin nhắn

*(Step 3: Open the Omni Message Template section)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FxQfbsuUWi5Xg0nOOGRYJ%2Fimage.png?alt=media&amp;token=019a9ad2-8ba2-4882-ae30-9fed709fa9ab" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FWWzhKkhnbxzM0dPjrCeU%2Fimage.png?alt=media&amp;token=a9fa8353-72a6-4249-b66e-c4d5ebbfc5cb" alt=""><figcaption></figcaption></figure>

Tại trang mẫu tin nhắn omni, bạn có thể thêm, sửa, xóa tin nhắn. Sau đây là hướng dẫn chi tiết:&#x20;

*(On the Omni Message Template page, you can add, edit, or delete messages. Here is a detailed guide:)*

**8.1.** Thêm mẫu tin nhắn&#x20;

*(Adding message template)*

Bước 1: Nhập thông tin cho mẫu tin nhắn mới&#x20;

*(Step 1: Input the information for the new message template)*

* Tiêu đề: Không bắt buộc

&#x20;      *(Title: Optional)*

* Nội dung: Tin nhắn sẽ được hiển thị khi gửi đến khách hàng

&#x20; *(Content: The message that will be displayed when sent to the customer)*

* Danh mục: Chọn hoặc tìm kiếm thẻ để thêm vào mẫu tin nhắn (không bắt buộc)

&#x20;*(Category: Select or search for tags to add to the message template (optional))*

Bước 2: Chọn Add

*(Step 2: Click Add)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F1yDKzfCmZoZHIKfKcuyt%2Fimage.png?alt=media&amp;token=66662b1c-fc07-46fa-9aab-ad9a0ccf9414" alt=""><figcaption></figcaption></figure>

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<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FzvanzZffGmBA2k3nHAo9%2Fimage.png?alt=media&amp;token=c50fcbe1-6aa2-42ce-a2b0-d43b1d65bcc3" alt=""><figcaption></figcaption></figure>

**8.2.** Sửa mẫu tin nhắn&#x20;

*(Edit message template)*

Bước 1: Click vào icon ![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2Fb7yP8jRaHN04thTzz6yW%2Fimage.png?alt=media\&token=829ec8cc-92d4-4f11-9eab-d725b4f02d3e) dể chỉnh sửa mẫu tin nhắn&#x20;

*(Step 1: Click on* ![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FKFU6kp0vUEBM6chLnu2r%2Fimage.png?alt=media\&token=d9d76e51-3a2e-4fb1-bd7b-1b08afa8479d) icon *to edit message template)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FwNvc5GccNzSzfhXHOkRR%2Fimage.png?alt=media&amp;token=25a55092-7749-4860-9f99-8ff4c37efd89" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2Fm8uTYhtAeo3boU2FZaNh%2Fimage.png?alt=media&amp;token=ed26df37-ae41-41e6-83bd-fe98a8e52f62" alt=""><figcaption></figcaption></figure>

Bước 2: Chỉnh sửa nội dung của mẫu&#x20;

*(Step 2: Edit content of template)*

Bước 3: Click lưu

*(Step 3: Click save)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FEIO6KaTG2CIJHeOFX4M7%2Fimage.png?alt=media&amp;token=bb7508d8-6e02-49f3-a3c7-573feda5a073" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FkNzxXi2x7PhVX9SGLzrQ%2Fimage.png?alt=media&amp;token=074ea8cd-8bd5-4f24-9a27-a5369766d665" alt=""><figcaption></figcaption></figure>

**8.3.** Xóa mẫu tin nhắn

*(Editing message template)*

Bước 1: Chọn icon ![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FmCCysQ8dKCFTqDb9WkTf%2Fimage.png?alt=media\&token=9c938b5b-d2f3-4f94-95fb-93ae99bb7346) để xóa mẫu tin nhắn&#x20;

*(Step 1: Click* ![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FmL5VWVxuW8d0KDXibRlL%2Fimage.png?alt=media\&token=0381a406-b0c7-4384-b569-7a7deb0a598c) *icon to delete message template)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FmCw1twU0ab35UZC2C2kx%2Fimage.png?alt=media&amp;token=479f7a99-ab00-48a4-a14c-b32f59e642d3" alt=""><figcaption></figcaption></figure>

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<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FdjglWIsMXIuVUOXk3Squ%2Fimage.png?alt=media&amp;token=6ff881ba-5a13-4ec8-a538-3fe552eb8b98" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FjhBtPH142fsFO4b1E7nk%2Fimage.png?alt=media&amp;token=f1f0fdf1-5c3c-4907-b739-717278b00838" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2Frat0c06eLS1jYp7KEth2%2Fimage.png?alt=media&amp;token=e4240d7a-80e9-423e-981c-4cd5fcdabfca" alt=""><figcaption></figcaption></figure>