> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa.md).

# Zalo OA

- [1. Tích hợp Zalo OA (Zalo OA integration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/1.-tich-hop-zalo-oa-zalo-oa-integration.md)
- [2. Thiết lập trang (Setting page)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/2.-thiet-lap-trang-setting-page.md)
- [2.1. Thêm User hỗ trợ (Add user support)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/2.-thiet-lap-trang-setting-page/2.1.-them-user-ho-tro-add-user-support.md)
- [2.2. Tính năng phân phối tự động và Assignment Mode  (Auto assign feature and Assignment Mode)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/2.-thiet-lap-trang-setting-page/2.2.-tinh-nang-phan-phoi-tu-dong-va-assignment-mode-auto-assign-feature-and-assignment-mode.md)
- [2.3. Cấu hình gắn thẻ cho khách hàng mới (Configure tagging for new customers)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/2.-thiet-lap-trang-setting-page/2.3.-cau-hinh-gan-the-cho-khach-hang-moi-configure-tagging-for-new-customers.md)
- [2.4. Cấu hình Nguồn Lead  (Configure lead source)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/2.-thiet-lap-trang-setting-page/2.4.-cau-hinh-nguon-lead-configure-lead-source.md)
- [3. Quản lý tin nhắn (Message Management)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/3.-quan-ly-tin-nhan-message-management.md)
- [3.1. Gửi tin nhắn(Sending message)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/3.-quan-ly-tin-nhan-message-management/3.1.-gui-tin-nhan-sending-message.md)
- [3.2. Xem lịch sử hội thoại (Viewing Conversation History)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/3.-quan-ly-tin-nhan-message-management/3.2.-xem-lich-su-hoi-thoai-viewing-conversation-history.md)
- [4. Thay đổi người phụ trách cho session (Changing the Session Owner)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/4.-thay-doi-nguoi-phu-trach-cho-session-changing-the-session-owner.md)
- [5. Thêm user hỗ trợ (Adding support user)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/5.-them-user-ho-tro-adding-support-user.md)
- [6. Gắn nhãn (Tags)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/6.-gan-nhan-tags.md)
- [7. Gửi hình ảnh (Sending images)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/7.-gui-hinh-anh-sending-images.md)
- [8. Đánh dấu Xong (Marking done)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/8.-danh-dau-xong-marking-done.md)
- [9. Thêm mẫu tin nhắn (Adding Message Template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/9.-them-mau-tin-nhan-adding-message-template.md)
- [9.1. Thêm/sửa/xóa (Add/Edit/Delete)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/9.-them-mau-tin-nhan-adding-message-template/9.1.-them-sua-xoa-add-edit-delete.md)
- [9.1.1. Thêm mẫu tin nhắn (Adding a Message Template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/9.-them-mau-tin-nhan-adding-message-template/9.1.-them-sua-xoa-add-edit-delete/9.1.1.-them-mau-tin-nhan-adding-a-message-template.md)
- [9.1.2. Chỉnh sửa mẫu tin nhắn (Editing message template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/9.-them-mau-tin-nhan-adding-message-template/9.1.-them-sua-xoa-add-edit-delete/9.1.2.-chinh-sua-mau-tin-nhan-editing-message-template.md)
- [9.1.3. Xóa mẫu tin nhắn (Deleting message template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/9.-them-mau-tin-nhan-adding-message-template/9.1.-them-sua-xoa-add-edit-delete/9.1.3.-xoa-mau-tin-nhan-deleting-message-template.md)
- [9.2. Sử dụng mẫu tin nhắn (Using message template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/9.-them-mau-tin-nhan-adding-message-template/9.2.-su-dung-mau-tin-nhan-using-message-template.md)
- [10. Thiết lập thời gian đóng session (Setting Up Session Timeout)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/10.-thiet-lap-thoi-gian-dong-session-setting-up-session-timeout.md)
- [11. Cấu hình thời gian chờ (Configuring the Timeout)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/11.-cau-hinh-thoi-gian-cho-configuring-the-timeout.md)
- [12. Thiết lập thời hạn phản hồi và cảnh báo (Setting Up Response Time and Pre-Expiration Warnings)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/12.-thiet-lap-thoi-han-phan-hoi-va-canh-bao-setting-up-response-time-and-pre-expiration-warnings.md)
- [13. Đánh dấu chưa đọc (Marking unread)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/13.-danh-dau-chua-doc-marking-unread.md)
- [14. Thiết lập Danh mục Chat (Setting up Omnichannel chat Categories)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/14.-thiet-lap-danh-muc-chat-setting-up-omnichannel-chat-categories.md)
- [15. Cấu hình Cấu hình hiển thị (Configuring layout)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/15.-cau-hinh-cau-hinh-hien-thi-configuring-layout.md)
- [16. Tạo ứng dụng Zalo Bot](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/16.-tao-ung-dung-zalo-bot.md)
- [17. Hướng dẫn gắn nhãn 2 chiều giữa ZaloOA và AntCRM (Two-way label sync user guide)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/17.-huong-dan-gan-nhan-2-chieu-giua-zalooa-va-antcrm-two-way-label-sync-user-guide.md)