> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-su-dung-quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/14.-thiet-lap-danh-muc-chat-setting-up-omnichannel-chat-categories.md).

# 14. Thiết lập Danh mục Chat (Setting up Omnichannel chat Categories)

Tính năng này cho phép người dùng thiết lập danh mục chat

*(This feature allows user to set up Omnichannel chat Categories)*

Bước 1: Trên thanh menu trái, click **Thiết lập**

*(Step 1: On the left menu bar, click Settings.)*

Bước 2: Click nút **Chat đa kênh**

*(Step 2: Click the Omni-channel Conversations button.)*

Bước 3: Mở phần **danh mục chat**

*(Step 3: Open the Omnichannel chat Categories.)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2Foq0Ei2FZDXB4MMGwIqHQ%2Fimage.png?alt=media&amp;token=4e6774a2-74fc-408c-93b1-26666e85ad41" alt=""><figcaption></figcaption></figure>

![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FaoBtgCBap2W7O8LcRGuJ%2F1.png?alt=media)

Bước 4: Chọn **thêm danh mục**

&#x20;         *(Select Add Category)*

![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FfXU5wEpoujYtZ9bA1boV%2F2.png?alt=media)

![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FOmSfch7c0KiGeHgQb4wk%2F3.png?alt=media)

Bước 5: Cập nhật tên danh mục

&#x20;            *(Update category name)*

![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F9UY3f2tm3hD5ffzYY75O%2F4.png?alt=media)

![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FYtodWWVv4zaJ5mJRarQs%2F5.png?alt=media)

![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FE89Nec02Aeg2MqcuhIN8%2F6.png?alt=media)

![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2Fw8b1l5MRCQVrFzdH4wuK%2F7.png?alt=media)

Bước 6: Xóa tên danh mục&#x20;

&#x20;     *(Delete category name)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FewUi1vVh3tuax6MZ5vsH%2F8.png?alt=media" alt=""><figcaption></figcaption></figure>

![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FAMDohibP92QDv53jpB3s%2F9.png?alt=media)