> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-su-dung-quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/zalo-oa/9.-them-mau-tin-nhan-adding-message-template/9.2.-su-dung-mau-tin-nhan-using-message-template.md). # 9.2. Sử dụng mẫu tin nhắn (Using message template) Bước 1: tại thanh chat, Click vào biểu tượng ![https://lh7-rt.googleusercontent.com/docsz/AD\_4nXdPn5d4tM05anAV5pvgJT6ooKPyvpsgaNqy\_oQKhR1kK9wNUD3TJeyHCD-hC-Da9ndwwMmmZBVPeSBFMbnS862POPobWBz-FWnciM8lKiiKSFZ0xmkvH8lYFSon8yhZ3VMX2j38sA?key=6nqg7f0GvCKEOtIQpNWYhqcz](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FCvMmAZKxeKeLF68k43in%2F0.png?alt=media), các mẫu tin nhắn sẽ hiện ra *(Step 1: In the chat bar, click on the icon* ![https://lh7-rt.googleusercontent.com/docsz/AD\_4nXdPn5d4tM05anAV5pvgJT6ooKPyvpsgaNqy\_oQKhR1kK9wNUD3TJeyHCD-hC-Da9ndwwMmmZBVPeSBFMbnS862POPobWBz-FWnciM8lKiiKSFZ0xmkvH8lYFSon8yhZ3VMX2j38sA?key=6nqg7f0GvCKEOtIQpNWYhqcz](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F8mrVVbm7VOATe6Zk6fWb%2F1.png?alt=media)*, and the message templates will appear.)* ![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FWGPXOS5xuYHxi95Q7s5s%2F2.png?alt=media) ![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FG5FvyAdWA7abqG281sLA%2F3.png?alt=media) ![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FFBjfc8r3pkC4O69z9Zex%2F5.png?alt=media) Bước 2: click vào dòng mẫu tin nhắn cần dùng để chọn *(Step 2: Click on the message template line you want to use to select it.)* ![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2Fd3HczBLb8zzNAngmwr4Y%2F6.png?alt=media) ![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FVwOVTvnFJeyeWL8xB8Jn%2F7.png?alt=media) Bước 3: Tin nhắn sau khi được chọn sẽ nằm ở khung chat, nhấn Enter để gửi *(Step 3: The selected message will appear in the chat box; press Enter to send.)* ![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FWtlj9xsA4oK8MS9W2N2c%2F8.png?alt=media) ![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FXlGmT72uv65G5q1Aw688%2F9.png?alt=media) Mẫu tin nhắn sau khi được gửi: *(Sent message template:)* ![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FfbDSmHBxfIJ9SOUiPqyD%2F11.png?alt=media) Có thể lọc nhanh danh sách tin nhắn mẫu theo nội dung hoặc theo Danh mục *(You can quickly filter the list of message templates by content or by category.)* ![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FTwFqYK6scesmE4CUrnjw%2F12.png?alt=media) ![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FJqgeUtXGcf7FIBMdpzXI%2F13.png?alt=media) ![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FcAyqYdg2nu91SpK0OaH6%2F14.png?alt=media) ![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2Fm6Aq8V2BOafcr7Ybf6bv%2F15.png?alt=media)