> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/phieu-yeu-cau-ticket/huong-dan-thiet-lap-ticket-tu-email-instructions-to-set-up-tickets-from-email.md).

# Hướng dẫn thiết lập ticket từ email (Instructions to set up tickets from email)

Bước 1: Vào Thiết lập-> Phiếu yêu cầu -> Kênh hỗ trợ -> Hôp thư\
(Step 1: Go to setting -> Tickest -> Support channels -> Email)

Bước 2: Thêm email hỗ trợ\
(Step 2: Press Add support email)

<figure><img src="/files/EYtn8vZ0F15kCnrbYkYo" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/7zyFXycNpssdzWfogLpG" alt=""><figcaption></figcaption></figure>

Bước 3: Đăng nhập vào email cần thiết lập tạo ticket\
(Step 3: Log in the email you need to set up to create a ticket)

<figure><img src="https://docs.antbuddy.com/~gitbook/image?url=https%3A%2F%2F2303854476-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FeTpJl0u63dzYBMNgXKfR%252Fuploads%252FVmD7FaMQcW4KTTpDcmCA%252F2.png%3Falt%3Dmedia%26token%3D0c3e7eea-0c9f-478c-a573-75776a0b6fec&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=5d9dabaf&#x26;sv=2" alt=""><figcaption></figcaption></figure>

<figure><img src="https://docs.antbuddy.com/~gitbook/image?url=https%3A%2F%2F2303854476-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FeTpJl0u63dzYBMNgXKfR%252Fuploads%252FIyB6bSTxktQsEYy2SBkH%252F2.png%3Falt%3Dmedia%26token%3D66e08849-232b-483c-875b-1bc0d889ee65&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=ac89dd7&#x26;sv=2" alt=""><figcaption></figcaption></figure>

Lưu ý: Nếu bạn sử dụng tính năng bảo mật 2 lớp, thì mật khẩu đăng nhập phải là mật khẩu ứng dụng của email. (Note: If you use 2-layer security, the login password must be the email application password.)

Bước 4: Chọn Đăng ký
\
(Step 4: Choose Activate)

<figure><img src="/files/LyAktCz74hZAEFtV5B0E" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/KUlj29RkHW0a5266Uo3g" alt=""><figcaption></figcaption></figure>

Bước 5: Vào Thiết lập ⇒ Phiếu yêu cầu ⇒ Kênh hỗ trợ ⇒ Kích hoạt Email hỗ trợ\
(Step 5: Enter Settings ⇒ Tickets ⇒  Support channels ⇒ Active Support email address)

<figure><img src="/files/E3ocHe8IMDEZmuQb8Llx" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/VgW5TJnytMkuIXx5nXBl" alt=""><figcaption></figcaption></figure>