> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management/1.-thiet-lap-khao-sat-khach-hang-customer-survey-setting.md).

# 1. Thiết lập khảo sát khách hàng (Customer survey setting)

Vào Menu CSKH ==> Khảo sát ( Customer Services ==>Survey )

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FrUsFL47etNblED8o0lNE%2Fimage.png?alt=media&amp;token=327c15b9-49a5-43bd-8f8c-97a8670118ce" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FwtjBxQs9mCLXrmh1kuDG%2Fimage.png?alt=media&amp;token=3e9f1535-5437-480b-954f-7ab4b3eb0d72" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FbtPJOVN3KzzEGaQokJ1d%2Fimage.png?alt=media&amp;token=3e62bb84-a830-40d1-b834-0ea27f906f20" alt=""><figcaption></figcaption></figure>

Vào Mẫu khảo sát để lựa chọn loại khảo sát mong muốn để khởi tạo

*(Go to the Survey Template to select the desired survey type to initiate.)*

1. Tin nhắn đa kênh: Sử dụng để gửi survey cho khách hàng qua các kênh tin nhắn Facebook, Instagram, Zalo

*(1. Conversations: Used to send surveys to customers via messaging channels such as Facebook, Instagram, Zalo.)*

2. Tổng đài cuộc gọi: Sử dụng để gửi khảo sát cho khách hàng

&#x20;(2. Call Center: Used to send surveys to customers)