# 1.2. Tổng đài cuộc gọi(Call Center)

Bước 1: Vào Khảo sát -> Mẫu khảo sát

*(Step 1: Go to Survey -> Survey Template)*

Bước 2: Chọn tab Tổng đài

*(Step 2: Select the Call Center tab)*

Bước 3: Bấm nút Tạo mẫu mới

*(Step 3: Click the Create New Template button)*

Bước 4: Bấm nút "Tiếp tục"

*(Step 4: Click on "Continue" button)*

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfNcJUuVFLHcIixc5Do-CgQmuW4RN35fAqx4g5TMvVI-GvO2H32pa1MjiwL4EGGY-znxibCfx8xTEsADFi1Df5tcWev2HPapt6uXRyV-_yIpsm2WT2RiW38qmiJMfcAutLv4onBog?key=hX0gjC0BLwlnnhJxr9HZ-3Sx" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/D5gUneQ2TkyI0K5YsE7b" alt=""><figcaption></figcaption></figure>

Bước 4: Điền các thông tin

*(Step 4: Fill in the information)*&#x20;

* Tên mẫu khảo sát (bắt buộc)

*(Survey template name (optional))*

* Mô tả

*(Description)*

* Loại khảo sát: CSAT/NPS

*(Survey types: CSAT/NPS)*

* Kênh áp dụng: Tổng đài

*(Applicable channels: Call center)*

Bước 5: Bấm chọn Mẫu tùy chỉnh

*(Step 5: Click on "custom template)*

Bước 6: Bấm nút "Tiếp tục"

*(Step 6: Click on "Continue" button)*

<figure><img src="/files/6CpjzoqEm8pvdEre24vU" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/iUDZ3cSiK2OdUKPBsIdn" alt=""><figcaption></figcaption></figure>

Bước 8: Chọn kích hoạt Tự động gửi đánh giá, trong đó có thể chọn danh mục cấp 3 của cuộc gọi để tự động gửi

*(Step 8: Select to activate Automatic Rating sending, where you can choose the 3rd-level category of the call to send automatically)*

<figure><img src="/files/lgX5IsKXi3h18jxu1Fo3" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/pziUObx5bln9OKU2OXxU" alt=""><figcaption></figcaption></figure>

Bước 9: Chọn dịch vụ gửi tin nhắn SMS/ZNS

*(Step 9: Select send message service SMS/ZNS)*

<figure><img src="/files/yx3xE6pq31nSelLwif3U" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/OeQTTzupZecdjg7aEUdc" alt=""><figcaption></figcaption></figure>

Lựa chọn Dịch vụ gửi SMS/ ZNS

*(Select SMS/ZNS service)*

Nhập Nội dung SMS

*(Enter SMS content)*

Bước 10: Lưu

*(Step 10: Save)*<br>

Bước 11: Quay về danh sách Mẫu khảo sát và chọn Active để sử dụng mẫu

*(Step 11: Return to template type service and select active to use template)*

<figure><img src="/files/01Z7HDD5YghB0Vs6Ql7v" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/BUgwPhddgSubX6bxvrS4" alt=""><figcaption></figcaption></figure>


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