> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management/3.-bao-cao-diem-hai-long-satisfaction-report.md).

# 3. Báo cáo điểm hài lòng (Satisfaction Report)

3.1. Bảng tổng quan *(Dashboard)*

Vào báo cáo -> chọn "điểm hài lòng" -> chọn "bảng tổng quan"

*(Open report -> select "reports.NPS" -> select "Dashboard")*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FEIlwP8FtXSQPhLJtyxlu%2Fimage.png?alt=media&amp;token=c1c4be86-59fc-468e-ab1a-2c08ac5214a0" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FRmk7FtEMIM9IcJLPYSQY%2Fimage.png?alt=media&amp;token=d49d521b-d9f7-48b8-ba74-568c65abd971" alt=""><figcaption></figcaption></figure>

* Danh sách đánh giá *(Rating list)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FmYgEbokLm46AJkiT9Hc8%2Fimage.png?alt=media&amp;token=7d38f192-e716-48d8-bcca-fc632ac93ffe" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FWZr41puz9uHna6YjBwLG%2Fimage.png?alt=media&amp;token=28e063cc-aaaf-4b88-890e-cc612ad40405" alt=""><figcaption></figcaption></figure>

3.2. Báo cáo tư vấn viên và bảng xếp hạng&#x20;

*(3.2. Consultant Report and Ranking Table)*

* Báo cáo tư vấn viên *(Consultant report)*

Vào báo cáo -> chọn "Điểm hài lòng" -> Chọn "Tư vấn viên"

*(Open report -> select " reports.NPS" -> select "Consultant")*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FWihKQlThj1I2FjuiReiZ%2Fimage.png?alt=media&amp;token=d387978e-c77f-4143-9e7f-80f777382794" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FZC2n8OM6VfStzO6EmY9k%2Fimage.png?alt=media&amp;token=125558f3-ff55-489c-95e2-93b6bd10b70a" alt=""><figcaption></figcaption></figure>

* Bảng xếp hạng *(Ranking table)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FVffAfcpXQTfk6rFYtO5I%2Fimage.png?alt=media&amp;token=f3f22732-bdc7-42a0-8313-0bce0dda68ea" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FntTZBjDfgT5qLjXoCVuM%2Fimage.png?alt=media&amp;token=e41410ae-300b-4937-813f-ae3d6cdbfd58" alt=""><figcaption></figcaption></figure>

3.3. Bảng so sánh cùng kỳ

*(3.3. Compare same period)*

*Vào báo cáo -> Chọn "điểm hài lòng" -> Chọn "so sánh cùng kỳ"*

*(Open report -> Select "reports.NPS" -> Select "compare same period")*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FPjUE4bjSqUAaLBRkRafP%2Fimage.png?alt=media&amp;token=9284fcda-64de-4dce-8fa1-b287455d88d0" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FEvwAjijcZC8cncLcWVWw%2Fimage.png?alt=media&amp;token=bcab2396-59af-42c4-a253-cd103dbd7452" alt=""><figcaption></figcaption></figure>