> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/quan-ly-trai-nghiem-khach-hang-customer-experience-management/3.-bao-cao-diem-hai-long-satisfaction-report.md).

# 3. Báo cáo điểm hài lòng (Satisfaction Report)

3.1. Bảng tổng quan *(Dashboard)*

Vào báo cáo -> chọn "điểm hài lòng" -> chọn "bảng tổng quan"

*(Open report -> select "reports.NPS" -> select "Dashboard")*

<figure><img src="/files/HEWBFiQvGhScbQsmHWnm" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/XqSHExGPUn0omXgKo3CO" alt=""><figcaption></figcaption></figure>

* Danh sách đánh giá *(Rating list)*

<figure><img src="/files/c0S9JVqhta0tAHTdAB8f" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/BON5EN4S0nl57GALWN6q" alt=""><figcaption></figcaption></figure>

3.2. Báo cáo tư vấn viên và bảng xếp hạng&#x20;

*(3.2. Consultant Report and Ranking Table)*

* Báo cáo tư vấn viên *(Consultant report)*

Vào báo cáo -> chọn "Điểm hài lòng" -> Chọn "Tư vấn viên"

*(Open report -> select " reports.NPS" -> select "Consultant")*

<figure><img src="/files/tC0MWU0ATe0N0wMC60Z4" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/qDEPME6UHPDT281cbbEe" alt=""><figcaption></figcaption></figure>

* Bảng xếp hạng *(Ranking table)*

<figure><img src="/files/ME10JkzcJylXYtXNj4uW" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/z5IvzJF3lDLscQWkNg9m" alt=""><figcaption></figcaption></figure>

3.3. Bảng so sánh cùng kỳ

*(3.3. Compare same period)*

*Vào báo cáo -> Chọn "điểm hài lòng" -> Chọn "so sánh cùng kỳ"*

*(Open report -> Select "reports.NPS" -> Select "compare same period")*

<figure><img src="/files/ULOkiiC7O2abApfQbI5x" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/tO4fS0s6pdF0yHNk88Ud" alt=""><figcaption></figcaption></figure>