# Facebook Fanpage

- [1. Tích hợp Facebook (Facebook integration)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/1.-tich-hop-facebook-facebook-integration.md)
- [1.1 Truy cập vào trang tích hợp Facebook (Access the Facebook Integration Page)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/1.-tich-hop-facebook-facebook-integration/1.1-truy-cap-vao-trang-tich-hop-facebook-access-the-facebook-integration-page.md)
- [1.2 Dùng tài khoản admin để tích hợp (Use the Admin account of the page to integrate)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/1.-tich-hop-facebook-facebook-integration/1.2-dung-tai-khoan-admin-de-tich-hop-use-the-admin-account-of-the-page-to-integrate.md)
- [2. Thiết lập Fanpage Facebook (Setting Up Facebook Fanpage)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/2.-thiet-lap-fanpage-facebook-setting-up-facebook-fanpage.md)
- [2.1 Thêm hỗ trợ (Adding Support)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/2.-thiet-lap-fanpage-facebook-setting-up-facebook-fanpage/2.1-them-ho-tro-adding-support.md)
- [2.2. Cấu hình phân công (Assignment Configuration)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/2.-thiet-lap-fanpage-facebook-setting-up-facebook-fanpage/2.2.-cau-hinh-phan-cong-assignment-configuration.md)
- [2.3. Cấu hình tương tác (Interaction Configuration)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/2.-thiet-lap-fanpage-facebook-setting-up-facebook-fanpage/2.3.-cau-hinh-tuong-tac-interaction-configuration.md)
- [3. Quản lý tin nhắn (Message Management)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/3.-quan-ly-tin-nhan-message-management.md)
- [3.1 Hướng dẫn quản lý chat với khách hàng Facebook](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/3.-quan-ly-tin-nhan-message-management/3.1-huong-dan-quan-ly-chat-voi-khach-hang-facebook.md)
- [3.2 Gửi tin nhắn (Sending Message)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/3.-quan-ly-tin-nhan-message-management/3.2-gui-tin-nhan-sending-message.md)
- [3.3 Xem lịch sử hội thoại (Viewing Conversation History)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/3.-quan-ly-tin-nhan-message-management/3.3-xem-lich-su-hoi-thoai-viewing-conversation-history.md)
- [4. Quản lý comment (Comment Management)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management.md)
- [4.1 Bình luận chăm sóc khách hàng (Customer Support Commenting)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.1-binh-luan-cham-soc-khach-hang-customer-support-commenting.md)
- [4.2 Cách ẩn bình luận (Hiding comments)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.2-cach-an-binh-luan-hiding-comments.md)
- [4.3 Chỉnh sửa bình luận (Editing comments)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.3-chinh-sua-binh-luan-editing-comments.md)
- [4.4 Xóa bình luận (Deleting comments)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.4-xoa-binh-luan-deleting-comments.md)
- [4.5 Hướng dẫn thêm tính năng Xóa và Ẩn bình luận facebook cho member](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.5-huong-dan-them-tinh-nang-xoa-va-an-binh-luan-facebook-cho-member.md)
- [4.6 Thích/Bỏ thích bình luận (Liking/Unliking Comments)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.6-thich-bo-thich-binh-luan-liking-unliking-comments.md)
- [5. Quản lý bài Post (Post Management)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/5.-quan-ly-bai-post-post-management.md)
- [6. Thay đổi người phụ trách session (Changing the Session Owner)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/6.-thay-doi-nguoi-phu-trach-session-changing-the-session-owner.md)
- [7. Thêm user hỗ trợ (Adding support user)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/7.-them-user-ho-tro-adding-support-user.md)
- [8. Gắn nhãn session (Tagging session)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/8.-gan-nhan-session-tagging-session.md)
- [9. Gửi hình ảnh (Sending images)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/9.-gui-hinh-anh-sending-images.md)
- [10. Đánh dấu Xong (Marking done)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/10.-danh-dau-xong-marking-done.md)
- [11. Thêm mẫu tin nhắn (Adding message template)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/11.-them-mau-tin-nhan-adding-message-template.md)
- [11.1. Thêm sửa xóa templates (Add/Edit/Delete templates)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/11.-them-mau-tin-nhan-adding-message-template/11.1.-them-sua-xoa-templates-add-edit-delete-templates.md)
- [11.2. Sử dụng mẫu tin nhắn (Using message template)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/11.-them-mau-tin-nhan-adding-message-template/11.2.-su-dung-mau-tin-nhan-using-message-template.md)
- [12. Thiết lập thời gian đóng session (Setting Up Session Timeout)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/12.-thiet-lap-thoi-gian-dong-session-setting-up-session-timeout.md)
- [13. Cấu hình thời gian chờ (Configuring the Timeout)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/13.-cau-hinh-thoi-gian-cho-configuring-the-timeout.md): Hướng dẫn cấu hình thời gian chờ thay đổi người phụ trách khi chưa trả lời session:  (Guide to Configuring the Timeout for Changing the Assignee When There Is No Response to the Session:)
- [14. Thiết lập tự động trả lời và gửi tin nhắn (Setting Up Auto-Reply and Sending Messages)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/14.-thiet-lap-tu-dong-tra-loi-va-gui-tin-nhan-setting-up-auto-reply-and-sending-messages.md)
- [15. Thiết lập thời hạn phản hồi và cảnh báo (Setting Up Response Time and Pre-Expiration Warnings)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/15.-thiet-lap-thoi-han-phan-hoi-va-canh-bao-setting-up-response-time-and-pre-expiration-warnings.md)
- [16. Các thao tác với khách hàng (Customer operations)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/16.-cac-thao-tac-voi-khach-hang-customer-operations.md)
- [17. Đánh dấu chưa đọc (Marking unread)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/17.-danh-dau-chua-doc-marking-unread.md)
- [18. Thiết lập Danh mục hội thoại (Setting up Omnichannel chat Categories)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/18.-thiet-lap-danh-muc-hoi-thoai-setting-up-omnichannel-chat-categories.md)
- [19. Cấu hình hiển thị (Configuring layout)](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/19.-cau-hinh-hien-thi-configuring-layout.md)
- [20.Tính năng phân công hội thoại được tạo ra khi trả lời từ bình luận cho chính người bấm trả lời](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/20.tinh-nang-phan-cong-hoi-thoai-duoc-tao-ra-khi-tra-loi-tu-binh-luan-cho-chinh-nguoi-bam-tra-loi.md): Tính năng này cho phép hệ thống tự phân công lại hội thoại được tạo ra khi trả lời tin nhắn từ bình luận cho người thực hiện trả lời