# Facebook Fanpage - [1. Tích hợp Facebook (Facebook integration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/1.-tich-hop-facebook-facebook-integration.md) - [1.1 Truy cập vào trang tích hợp Facebook (Access the Facebook Integration Page)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/1.-tich-hop-facebook-facebook-integration/1.1-truy-cap-vao-trang-tich-hop-facebook-access-the-facebook-integration-page.md) - [1.2 Dùng tài khoản admin để tích hợp (Use the Admin account of the page to integrate)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/1.-tich-hop-facebook-facebook-integration/1.2-dung-tai-khoan-admin-de-tich-hop-use-the-admin-account-of-the-page-to-integrate.md) - [2. Thiết lập Fanpage Facebook (Setting Up Facebook Fanpage)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/2.-thiet-lap-fanpage-facebook-setting-up-facebook-fanpage.md) - [2.1 Thêm hỗ trợ (Adding Support)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/2.-thiet-lap-fanpage-facebook-setting-up-facebook-fanpage/2.1-them-ho-tro-adding-support.md) - [2.2. Cấu hình phân công (Assignment Configuration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/2.-thiet-lap-fanpage-facebook-setting-up-facebook-fanpage/2.2.-cau-hinh-phan-cong-assignment-configuration.md) - [2.3. Cấu hình tương tác (Interaction Configuration)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/2.-thiet-lap-fanpage-facebook-setting-up-facebook-fanpage/2.3.-cau-hinh-tuong-tac-interaction-configuration.md) - [3. Quản lý tin nhắn (Message Management)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/3.-quan-ly-tin-nhan-message-management.md) - [3.1 Hướng dẫn quản lý chat với khách hàng Facebook](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/3.-quan-ly-tin-nhan-message-management/3.1-huong-dan-quan-ly-chat-voi-khach-hang-facebook.md) - [3.2 Gửi tin nhắn (Sending Message)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/3.-quan-ly-tin-nhan-message-management/3.2-gui-tin-nhan-sending-message.md) - [3.3 Xem lịch sử hội thoại (Viewing Conversation History)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/3.-quan-ly-tin-nhan-message-management/3.3-xem-lich-su-hoi-thoai-viewing-conversation-history.md) - [4. Quản lý comment (Comment Management)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management.md) - [4.1 Bình luận chăm sóc khách hàng (Customer Support Commenting)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.1-binh-luan-cham-soc-khach-hang-customer-support-commenting.md) - [4.2 Cách ẩn bình luận (Hiding comments)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.2-cach-an-binh-luan-hiding-comments.md) - [4.3 Chỉnh sửa bình luận (Editing comments)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.3-chinh-sua-binh-luan-editing-comments.md) - [4.4 Xóa bình luận (Deleting comments)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.4-xoa-binh-luan-deleting-comments.md) - [4.5 Hướng dẫn thêm tính năng Xóa và Ẩn bình luận facebook cho member](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.5-huong-dan-them-tinh-nang-xoa-va-an-binh-luan-facebook-cho-member.md) - [4.6 Thích/Bỏ thích bình luận (Liking/Unliking Comments)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management/4.6-thich-bo-thich-binh-luan-liking-unliking-comments.md) - [5. Quản lý bài Post (Post Management)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/5.-quan-ly-bai-post-post-management.md) - [6. Thay đổi người phụ trách session (Changing the Session Owner)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/6.-thay-doi-nguoi-phu-trach-session-changing-the-session-owner.md) - [7. Thêm user hỗ trợ (Adding support user)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/7.-them-user-ho-tro-adding-support-user.md) - [8. Gắn nhãn session (Tagging session)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/8.-gan-nhan-session-tagging-session.md) - [9. Gửi hình ảnh (Sending images)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/9.-gui-hinh-anh-sending-images.md) - [10. Đánh dấu Xong (Marking done)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/10.-danh-dau-xong-marking-done.md) - [11. Thêm mẫu tin nhắn (Adding message template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/11.-them-mau-tin-nhan-adding-message-template.md) - [11.1. Thêm sửa xóa templates (Add/Edit/Delete templates)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/11.-them-mau-tin-nhan-adding-message-template/11.1.-them-sua-xoa-templates-add-edit-delete-templates.md) - [11.2. Sử dụng mẫu tin nhắn (Using message template)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/11.-them-mau-tin-nhan-adding-message-template/11.2.-su-dung-mau-tin-nhan-using-message-template.md) - [12. Thiết lập thời gian đóng session (Setting Up Session Timeout)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/12.-thiet-lap-thoi-gian-dong-session-setting-up-session-timeout.md) - [13. Cấu hình thời gian chờ (Configuring the Timeout)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/13.-cau-hinh-thoi-gian-cho-configuring-the-timeout.md): Hướng dẫn cấu hình thời gian chờ thay đổi người phụ trách khi chưa trả lời session: (Guide to Configuring the Timeout for Changing the Assignee When There Is No Response to the Session:) - [14. Thiết lập tự động trả lời và gửi tin nhắn (Setting Up Auto-Reply and Sending Messages)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/14.-thiet-lap-tu-dong-tra-loi-va-gui-tin-nhan-setting-up-auto-reply-and-sending-messages.md) - [15. Thiết lập thời hạn phản hồi và cảnh báo (Setting Up Response Time and Pre-Expiration Warnings)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/15.-thiet-lap-thoi-han-phan-hoi-va-canh-bao-setting-up-response-time-and-pre-expiration-warnings.md) - [16. Các thao tác với khách hàng (Customer operations)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/16.-cac-thao-tac-voi-khach-hang-customer-operations.md) - [17. Đánh dấu chưa đọc (Marking unread)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/17.-danh-dau-chua-doc-marking-unread.md) - [18. Thiết lập Danh mục hội thoại (Setting up Omnichannel chat Categories)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/18.-thiet-lap-danh-muc-hoi-thoai-setting-up-omnichannel-chat-categories.md) - [19. Cấu hình hiển thị (Configuring layout)](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/19.-cau-hinh-hien-thi-configuring-layout.md) - [20.Tính năng phân công hội thoại được tạo ra khi trả lời từ bình luận cho chính người bấm trả lời](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/20.tinh-nang-phan-cong-hoi-thoai-duoc-tao-ra-khi-tra-loi-tu-binh-luan-cho-chinh-nguoi-bam-tra-loi.md): Tính năng này cho phép hệ thống tự phân công lại hội thoại được tạo ra khi trả lời tin nhắn từ bình luận cho người thực hiện trả lời --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.