# 4.1 Bình luận chăm sóc khách hàng (Customer Support Commenting)

**Bước 1:** Tại bình luận của khách hàng (Xem hướng dẫn ở [đây ](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management.md)), Nhập nội dung bình luận\
(**Step 1:** Go to the customer's comment (see instructions [here](/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/facebook-fanpage/4.-quan-ly-comment-comment-management.md)) and enter the comment content.)

<figure><img src="/files/Ate0dTTDNqtr4oPFLatw" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/gvyRjkV2AVA0rLw3du8B" alt=""><figcaption></figcaption></figure>

**Bước 2:** Nhấn Enter để gửi bình luận\
(**Step 2:** Press Enter to submit the comment.)

<figure><img src="/files/wQPRWzkQq1fMzKDtCSCo" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/vbGP24iHbmgz12pUHT2w" alt=""><figcaption></figcaption></figure>

Hoặc sử dụng mẫu tin nhắn đã tạo sẵn, nhập "/ " để hiển thị mẫu tin nhắn\
(Or input '/' to display the message template that was created before.)

<figure><img src="/files/H2UQSgf7ogZxTYomdegM" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/7lRQYWMXoGzQJlh9U44a" alt=""><figcaption></figcaption></figure>

Lựa chọn tin nhắn mỗi nhấn enter, tin nhắn sẽ hiển thị dưới dạng bình luận trên facebook\
(Choose a template and press Enter to post it as a Facebook comment)

<figure><img src="/files/lYaFDxi0NfrzyzWdcPRu" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/fDDQv0IYvbMWx62Nbpe9" alt=""><figcaption></figcaption></figure>

Bình luận sẽ được reply cho khách hàng trên fanpage\
(The comment will be replied to the customer on the fanpage)

<figure><img src="/files/KpM4SFIms49mmDEa9RxM" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/dR9lJJX0B2ESfjdEfnvB" alt=""><figcaption></figcaption></figure>


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