# 5. Quản lý bài Post (Post Management)

**Bước 1:** Mở trang Hội thoại đa kênh\
(**Step 1:** Open the Omnichannel Conversations page.)

**Bước 2:** Click vào tab Facebook \
(**Step 2:** Click on the Facebook tab.)

<figure><img src="/files/ljbgrNftlFhc0hPmrdrY" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/XXO3TYh4UUocOT7Rm6Is" alt=""><figcaption></figcaption></figure>

**Bước 3:** Chọn **Lọc**, tích vào **Bài viết**, bạn sẽ thấy các bình luận vừa nhận từ khách hàng Facebook\
(**Step 3:** Select **Filter** – tick the **Post** option, and you'll see the recent comments received from Facebook customers.)

<figure><img src="/files/vm6gkz7QkELYzU3cg9nz" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/v11cypMoBzQ6lT8NLQED" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/PtxGzE2aiY9vHIMv5nXr" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/cD0danEzQHG2xQYX1gcl" alt=""><figcaption></figcaption></figure>

**Bước 4:** Click tab Post, bạn sẽ thấy các bài post trên trang\
\&#xNAN;*(**Step 4:** Click on tab post, you will see all the post in page)*

<figure><img src="/files/ra9MQ6sA8X7eQsZNjqNF" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/gCbnubj5IDl7cCC0ndha" alt=""><figcaption></figcaption></figure>

## 5.1. Hướng dẫn Xem thêm bình luận

### *(Guide to see more comments)*

Tại tab Post, click 1 bài post để xem chi tiết\
(*At tab post, click a post to see the detail)*

<figure><img src="/files/gvEkjzJcQJf9OSrDlc7Y" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/wS6MwEXJ2GzqFlVo5y0f" alt=""><figcaption></figcaption></figure>

Chọn xem thêm câu trả lời để hiển thị thêm bình luận\
(Select 'See more answers' to display more comments.)

<figure><img src="/files/jzkr1AFYVuJQN6J2bNqk" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/BxA7mhpo83RqxPTvKCGt" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/1Si1ROkMAFL6olvjH91W" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/lSidf8ckfAdGrcKTF8YK" alt=""><figcaption></figcaption></figure>

### 5.2. Hướng dẫn trả lời bình luận

### *(Guide to answer the comment)*

**Bước 1:** Tại tab Post, click 1 bài post để xem chi tiết\
\&#xNAN;*(**Step 1**: At tab post, click a post to see the detail)*

**Bước 2**: click **Trả lời** ở dưới bình luận\
\&#xNAN;*(**Step 2**: Click R**eply** in the below comment)*

<figure><img src="/files/6ODaskQQWcqlDAN7RKPM" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/nU1EUx49xevXTevTMnOM" alt=""><figcaption></figcaption></figure>

**Bước 3:** Lúc này sẽ hiện ra 1 thanh nhập nội dung trả lời ở dưới bình luận đó, nhập nội dung trả lời\
\&#xNAN;*(**Step 3:** At this point, a text input bar will appear below the comment. Enter your reply in the text field.)*

<figure><img src="/files/ipArnTrp7OzC38cpkWka" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/FCn3BZkagyOzveVyrl9G" alt=""><figcaption></figcaption></figure>

**Bước 4.** Nhấn Enter để gửi trả lời bình luận\
\&#xNAN;*(**Step 4:** Press Enter to submit the reply to the comment.)*

<figure><img src="/files/uw53zMxV9d2ZFBMV6RCH" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/kPFgrUvWggSistOn6vQ2" alt=""><figcaption></figcaption></figure>

Bình luận đã được hiển thị trên fanpage\
(The comment has been displayed on the fanpage.)

<figure><img src="/files/DmG8RoMssSNEr6WEM4EV" alt=""><figcaption></figcaption></figure>

## 5.3. Hướng dẫn xem bài viết,bình luận trên facebook

### *(Guide to Viewing Posts and Comments on Facebook)*

**Bước 1:** Mở trang Hội thoại đa kênh\
(**Step 1:** Open the Omnichannel Conversations page.)

**Bước 2:** Click vào tab Facebook \
(**Step 2:** Click on the Facebook tab.)

<figure><img src="/files/ljbgrNftlFhc0hPmrdrY" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/XXO3TYh4UUocOT7Rm6Is" alt=""><figcaption></figcaption></figure>

**Bước 3:** Chọn **Lọc**, tích vào **Bài viết**, bạn sẽ thấy các bình luận vừa nhận từ khách hàng Facebook\
(**Step 3:** Select **Filter** – tick the **Post** option, and you'll see the recent comments received from Facebook customers.)

<figure><img src="/files/vm6gkz7QkELYzU3cg9nz" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/v11cypMoBzQ6lT8NLQED" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/PtxGzE2aiY9vHIMv5nXr" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/cD0danEzQHG2xQYX1gcl" alt=""><figcaption></figcaption></figure>

**Bước 4:** Click tab Post, bạn sẽ thấy các bài post trên trang\
\&#xNAN;*(**Step 4:** Click on tab post, you will see all the post in page)*

<figure><img src="/files/M2rlQ9x41gBPJFPIWk4J" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/TuL28i4XKASstyxZCuGB" alt=""><figcaption></figcaption></figure>

**Bước 5**: click icon Xem bài viết (như hình)\
\&#xNAN;*(**Step 5**: Click the 'View Post' icon (as shown in the image))*

<figure><img src="/files/Q0ohRvSr7XGdopxw1Alj" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/6cmnHkkhT6ZJbuYpvRom" alt=""><figcaption></figcaption></figure>

Để xem bình luận trên Facebook, click icon ở dưới mỗi bình luận (xem hình)\
\&#xNAN;*(To view comments on Facebook, click the icon below each comment (see image))*

<figure><img src="/files/bdSSxD3n0rDYhPSefHCG" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/f2lD9HWEWXNNWtAzLas9" alt=""><figcaption></figcaption></figure>

Để like bình luận, click **Thích** ở dưới bình luận\
\&#xNAN;*(To like a comment, click Like below the comment )*

<figure><img src="/files/IsrRZZ6N637bXeBi6eZO" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/YQ8MGRegQmzrY2HladB5" alt=""><figcaption></figcaption></figure>


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