> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/huong-dan-su-dung-quan-tri-khach-hang-antcrm-antcrm-customer-management/chat-da-kenh-conversation/instagram/2.-su-dung-chat-da-kenh-instagram-using-instagram-omni-conversations/2.1.-thiet-lap-instagram-tren-antcrm-guide-to-setting-up-instagram-on-antcrm/2.1.1.-them-ho-tro-adding-support.md).

# 2.1.1. Thêm hỗ trợ (Adding support)

Bước 1. Đi đến trang Cài đặt page - mục Hỗ trợ (theo hướng dẫn ở trên)

*(Step 1: Go to the settings page - Support section (as instructed above)*

Bước 2. Chọn hoặc tìm kiếm Nhóm hỗ trợ để thêm vào danh sách hỗ trợ

*(Step 2. Select or search for the Support Group to add to the support list)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FwwrgL064Q8FIlikcFujN%2Fimage.png?alt=media&amp;token=af157392-8494-4856-b6f8-8222115f3642" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FsqzO4x7QtukolsNdQVvc%2Fimage.png?alt=media&amp;token=1e951398-a077-4dfd-b057-7e3e280a741b" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FiJtSwQucmDlZi4DaT1Ne%2Fimage.png?alt=media&amp;token=2505cc6f-8429-441e-8a4c-fd3a47ba7983" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FKr2ZV3szOQhhsEW5dugN%2Fimage.png?alt=media&amp;token=8a03bc49-76f1-46f2-9799-e639c41c0cd0" alt=""><figcaption></figcaption></figure>

Bước 3. Chọn hoặc tìm kiếm User hỗ trợ để thêm vào danh sách User hỗ trợ

*(Step 3: Select or search for a support user to add to the support user list)*&#x20;

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FsmZdbTjCS1EygIqvEsPX%2Fimage.png?alt=media&amp;token=97db91bd-6cb7-4f2f-8606-4d94b33025bf" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FA2mihocM32LmHSGmc1L3%2Fimage.png?alt=media&amp;token=58bd032f-9e7d-4be3-a1d2-07e726a430eb" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FXXbxlnWCtcOxHDFTwy6m%2Fimage.png?alt=media&amp;token=430790da-c4f6-4d63-adc4-72d5358a3d6b" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FHUVqJfXrLLxB5qVmsEHk%2Fimage.png?alt=media&amp;token=efd1699a-840f-4ac5-92e0-721a630e6861" alt=""><figcaption></figcaption></figure>

Nếu muốn xóa user ra khỏi danh sách hỗ trợ, hãy click nút X

*(If you want to remove a user from the support list, click the X button)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2Ftd9IDe3waKvNk79AHl3j%2Fimage.png?alt=media&amp;token=e3bb67b7-384c-455f-ae23-c55e897efbd0" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FvLAsb2ASUkwuGASo4P6z%2Fimage.png?alt=media&amp;token=50d429b1-7227-4a55-95a0-7af7ababfa21" alt=""><figcaption></figcaption></figure>

Tick hoặc bỏ tick để tùy chỉnh nhận chat Instagram, nhận bình luận Instagram cho mỗi nhân viên hỗ trợ

*(Tick or untick to customize receiving Instagram chats and comments for each support staff member)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FmlHeK1KDzll1TcQ38URx%2Fimage.png?alt=media&amp;token=0cf7951c-90cb-4e68-99b8-6c1f560827dd" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2Fl9bwYgJ8HVMYKSgFpUKI%2Fimage.png?alt=media&amp;token=ec5d7e0d-4383-4c0a-8644-f7b31f3d6ec8" alt=""><figcaption></figcaption></figure>