> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/2.-su-dung-hoi-thoai-da-kenh-instagram-using-instagram-omni-conversations/2.1.-thiet-lap-instagram-tren-antcrm-guide-to-setting-up-instagram-on-antcrm/2.1.1.-them-ho-tro-adding-support.md).

# 2.1.1. Thêm hỗ trợ (Adding support)

Bước 1. Đi đến trang Cài đặt page - mục Hỗ trợ (theo hướng dẫn ở trên)

*(Step 1: Go to the settings page - Support section (as instructed above)*

Bước 2. Chọn hoặc tìm kiếm Nhóm hỗ trợ để thêm vào danh sách hỗ trợ

*(Step 2. Select or search for the Support Group to add to the support list)*

<figure><img src="/files/38aj4wnrioadWDXL9RUs" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/hp89tmnMK16medQEg7DB" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/9VyZajtXrYfzbfdHwYKA" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/4Z6HwZL5zRnbaeKRKFqv" alt=""><figcaption></figcaption></figure>

Bước 3. Chọn hoặc tìm kiếm User hỗ trợ để thêm vào danh sách User hỗ trợ

*(Step 3: Select or search for a support user to add to the support user list)*&#x20;

<figure><img src="/files/evJWs3jh5iiHzIRkkpvk" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/8IoE9j2CXWgIzYmG7jKJ" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/2iUODJeS5AAPUSsmSO4W" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/eKkC63IeaMja4bJMNaQ3" alt=""><figcaption></figcaption></figure>

Nếu muốn xóa user ra khỏi danh sách hỗ trợ, hãy click nút X

*(If you want to remove a user from the support list, click the X button)*

<figure><img src="/files/dsfXiCTDhCEBu4bMOMDO" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/1GadSvnTnat4rErzNucs" alt=""><figcaption></figcaption></figure>

Tick hoặc bỏ tick để tùy chỉnh nhận chat Instagram, nhận bình luận Instagram cho mỗi nhân viên hỗ trợ

*(Tick or untick to customize receiving Instagram chats and comments for each support staff member)*

<figure><img src="/files/kGeVQ94l60kc2Hrk7u7I" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/rXwsyCsje1PW6H9AIiBR" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/2.-su-dung-hoi-thoai-da-kenh-instagram-using-instagram-omni-conversations/2.1.-thiet-lap-instagram-tren-antcrm-guide-to-setting-up-instagram-on-antcrm/2.1.1.-them-ho-tro-adding-support.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.