> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/2.-su-dung-hoi-thoai-da-kenh-instagram-using-instagram-omni-conversations/2.1.-thiet-lap-instagram-tren-antcrm-guide-to-setting-up-instagram-on-antcrm/2.1.2.-cau-hinh-phan-cong-assignment-configuration.md).

# 2.1.2. Cấu hình phân công (Assignment configuration)

Bước 1. Đi đến trang Cài đặt Instagram - mục Cấu hình phân công (theo hướng dẫn ở trên)

*(Step 1. Go to the Instagram Settings page - Assignment Configuration section (as instructed above))*

Bước 2. Bật tính năng Tự động phân phối

*(Step 2. Enable the Auto-Distribution feature)*

<figure><img src="/files/rIirrQMjylfVHyahbxTz" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/xGZ01yaHNvz4dPGapmNF" alt=""><figcaption></figcaption></figure>

Bước 3: Tick vào Chế độ phân công mong muốn : Tuần tự hoặc Ngẫu nhiên

*(Step 3: Select the desired assignment mode: Sequential or Random)*

Tuần tự: Các tin nhắn và bình luận của Fanpage sẽ được tự động phân phối  tuần tự cho các nhân viên trong danh sách user hỗ trợ.

*(Sequential: Messages and comments from the Fanpage will be automatically distributed sequentially to staff members in the support user list)*

Ngẫu nhiên: Các tin nhắn và bình luận của Fanpage sẽ được tự động phân phối ngẫu nhiên cho các nhân viên trong danh sách user hỗ trợ.

*(Random: Messages and comments from the Fanpage will be automatically distributed randomly to staff members in the support user list)*

<figure><img src="/files/nQecDSXgW0ZuIznvvqPN" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/rftaqwalBVj3zIBzSSDZ" alt=""><figcaption></figcaption></figure>

Bước 4. Tùy chọn áp dụng cho nhân viên

* Chỉ nhân viên online : Chỉ áp dụng phân công cho nhân viên đang online
* Tất cả nhân viên: Áp dụng phân công cho tất cả nhân viên dù đang offline

*(Step 4. Choose application options for staff*

*Online staff only: Apply assignment only to staff members who are online*

*All staff: Apply assignment to all staff members, even if they are offline)*

<figure><img src="/files/0XxkhhgQh8smb8nvXREc" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/BYQJTtdHwkyuYUvTz1n2" alt=""><figcaption></figcaption></figure>

Bước 5. Click Lưu

*(Step 5: Click Save)*


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/instagram/2.-su-dung-hoi-thoai-da-kenh-instagram-using-instagram-omni-conversations/2.1.-thiet-lap-instagram-tren-antcrm-guide-to-setting-up-instagram-on-antcrm/2.1.2.-cau-hinh-phan-cong-assignment-configuration.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.