# 3.2. Xem lịch sử hội thoại (View session history)

Bước 1: Mở một session chat: nhắn tin/ bình luận

*(Step 1: Open a session chat: Message/comment)*

Bước 2: Click vào icon ![](https://lh7-us.googleusercontent.com/docsz/AD_4nXc5l3BShEKRfL800OY742K9IIlEa3uXOZoQLDif9SnKpoqN43NoLro7acy4W5mqZdiGT6mDDPtiw_l40KnolE2c7HiXSg6fNEpjO78x71DnQ60mqnCTdW2jcBaVx7nIr-7sBnkuIaMjLzzwDeZr9iuY8kW3?key=COWsltf53KGsP6mdRev1Dg)Lịch sử hội thoại

*(Step 2: Click on icon* ![](/files/9AWNmRwhncxzzaAxC6tr) *session history)*

<figure><img src="/files/O5sgW12Vt5Es20DKpZJh" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/aAsPaGX9i0HxD1pvwThE" alt=""><figcaption></figcaption></figure>

Lịch sử phân công:

*(Session history:)*

* &#x20;Gồm Loại phân công: tự động/thủ công

&#x20;     *(Includes Assignment Type: automatic/manual)*

* Nhân viên phân công, Nhân viên được phân công

&#x20;     *(Assigning staff, Assigned staff)*

* Thời gian phân công

&#x20;   *(Assignment time)*

Lịch sử cập nhật nhãn: Tên nhân viên cập nhật, thời gian cập nhật, Tên Nhãn…

*(Label update history: Name of staff updating, update time, Label name...)*

<figure><img src="/files/phaNJyhPdddGWqJdAtxY" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/lJFKLnzDrSsNnHhPIEMS" alt=""><figcaption></figcaption></figure>


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