# Thao tác nhiều dữ liệu tại Omni ( Instructions to manipulate multiple data at Omni)

3.1. Hướng dẫn chuyển phụ trách nhiều tin nhắn hoặc bình luận cùng lúc\
(3.1. Instructions on how to transfer multiple messages or comments at the same time

Bước 1. Mở trang Omni - Tab Facebook (Tương tự với Zalo)\
(Step 1. Open Omni page - Facebook Tab (Same with Zalo))

Bước 2. Chọn  tab Tin nhắn hoặc Bình luận mà bạn muốn thao tác\
(Step 2. Choose Message tab or Comment that you want to operate)

Bước 3. Click vào Icon  ![](https://lh7-us.googleusercontent.com/lYtgn7D5eGDt7dj11Qu9tJ-vPX6f0-kyvotXOZIQvuY_Ootybgh_GZ3C71sylxnZf_aV8baRdkYUNYQ9QCcK0PQxLJmfN5IkrNUJHSNBo2ZiGigG6YyUFlc8k8fCjHWVr4m0D0wp0V1DOmbjA_VSloA)\
(Step 3. Click on Icon ![](https://lh7-us.googleusercontent.com/04u1PFTzLRl5bAgWXYm_kz9-SVbfnwDKwk6kpk5NDvxYfd1CsDwlTZEqdMxxs5wThqXiEEPibvOYQX-TrwJE5IbndOm92_pqHQA4CHLWg2irX5ENT0Jb0r3_nE0ITVz1-S59vN2d-gWkXH459WUj8Xk))

<figure><img src="https://lh7-us.googleusercontent.com/FsdmQ0Go-6VASDd58lAGBGIxl1i-_xSFWwvQoN1at7p9l0SQ7ivKTnbecbZr_qIERDsCLEJLjJwvq-PBEKHsSculBDv50jc8j0mVuNg9lXXnhBbzMr3DNg0hQhoc0FyGIVza8NcVU6KDocG8LKuregQ" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/i5GwHyEZJ19lw1FOTVBXkitaZVN4D9uAx4PggYomsylhB0z4upk_fOWKsOWpQksMT8gEg6hr2y2gMows2XwRAtHLbv2N_jwWoYM-Fevj-ME_NrHm0JKmwT8OXl3o5keLmQpC2qAgdxWwl8330OidDb8" alt=""><figcaption></figcaption></figure>

Ngay sau đó mỗi session tin nhắn (hoặc bình luận) sẽ có checkbox để tick vào\
(After that, each message (or comment) session will have a checkbox to tick)

<figure><img src="https://lh7-us.googleusercontent.com/Ta-e6trVHSofR5tLifb0izyCoo-RFmSqMowyCtMrNLLu4PnOcvYgIQbmofT-3j3NsjGQwhpZ6wnb894u-7aLZrrA5nfwglxu7n-RdjfXndV_Cy-OBj0JzO7N0C1bWE2xznfotX5KjQsssrST4h4PotA" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/MgA7bwOyrUzMgUgs5n3-NsA_9d4heuH69-Dp3xf5NplHDPJul3GdA9Ryo4bT-rh4teBVa74EVCNwAVYjlqpx10dCuNu7zQvHRicWjpJ-B7lBpVqE_pNACRyEC7G36hXDz3xTEyy-zx03TSzWnB2Om98" alt=""><figcaption></figcaption></figure>

Bước 4: Tick vào 1 hoặc nhiều checkbox để chọn sessions\
(Step 4: Tick one or more checkboxes to choose sessions)

<figure><img src="https://lh7-us.googleusercontent.com/X1uYddM4rFB7h_aDGyPfHBqfXHrT23910x-qwCPdeeLhWYoUJd36m6Q19uS2vb4j1FeXKl1lCqIBaAL5h2upDXku_f2nNLHNkJFm8HGh4hp_XIYtwgcyS9O7x-msktmnaDHalc0rkti-GOXpJayc3xE" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/1C7BQi2WNyh9V4y5ErLVQU3wdNSxflYvzayjm8Tc5HI36JHWF8BU_WZ_l4mWPE_vM-Pm2WG9GvPntgHcSSp8gJNWx2hK0rsRAbMhddRyhZVZEL2pSKkxcWLYu107WuFdDTKsGTbUg292IwvFXW88Tog" alt=""><figcaption></figcaption></figure>

Bước 5: Click icon ![](https://lh7-us.googleusercontent.com/M0_xLzJcy8vSLX7Lo0KofQYImPMWYjmlHT6qqT2e3WtsSYTEf9DNi2BG-qPgQau6Ar-uuSpLPpzojegL-o3XxxQyveghcTfKYP_ZP1qZbu_f0aQ9UHZFhRoBDSM5eT86AWJX7_yvYmr9e56SyoG5Cx4) để chọn nhân viên và thực hiện phân công\
(Step 5: Click icon ![](https://lh7-us.googleusercontent.com/Odav2yeNxRjXq91XoLYU2XQ4EvLVHMVE5p8o-FR8mP7ZN20UbIGQJ4jARMlrlqu37vjeiK7C6fm0Rv-GlLX8R5n9BXFuKr9oKZnpJhQPBTplYsRSGOsZLrjohNl6suXeyGUO44XcU1iY1wLFF96UiFU) to choose employees and make assignments)

<figure><img src="https://lh7-us.googleusercontent.com/G34v9hEpYbrreaO7JCRVdr5RSbaP_Z8M7IzDqhs7gVO2zbSsHNNuvhq27Ed0ZxAv-iL-Zs3RJpJ_Q43SOsTTzZ2uX1F1QVliB0aOyeodZk20y5aM1Wy_w-O8p0R443-OcgCvzPbnPFiE47oovE3HmiA" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/w2DsyuDPy3XjMdcCr9tmTQQ_lITfZXNTqilU0Rbmyblive2RfmRi5janvd5wWfsfOwyv0EfoBYzPRghOh-wfYgTA4jFLFGxaigfYUeKToDEsGi55KKXlV0kSOcQAruMSLHLLKFe4FfWP3_0e4zRUZSQ" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/eO8LTcMmrUXJAghv_LKPWK_sRFInwFieNU61ybjDHAZIQ_k6H9ugGoUSt3DoykwYW3dVOXYpGGOR6WzIuN5NECIMs7TFJ0CH3LkCgDauZaFwxyiwV3ZeeUDRtTJl3rK_1LB0kZosZQL7qN18-elod_k" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/4YdzFQ2qQub4tHka3C-F1NTqB8P-bRIZT5Ga_Pn4sq0MIUp8p40tnsrKK28l7_GhOCk0aAGgW1JVgwwtCGyjKsl1dTwq74dhBAJ4NVhnyCqaNx2EorhNUx4P1FjVO1Dk4Z-f4Q3JHXCiPXFvOa7KhrA" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/Y0KaADJCbkbRNbP7RuOdGEcbru2YT61VSG-YS5PYMLNjcn7yq6xvaFOqKGLy4SrJWOZN4Dt1R7XKnGX6Ce3984nwRp1RLLcoPDdes2-0GgJXflpihov3_2tMS7AtmEF__JC915TaQSw_K7uJQ9j-yxY" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/JKxHrnklxB8XORRoT9ksE8vxk4XiwVUDoiblK-8ocbheJ77bJpyF6ei4zdhc9BplI9wW3m98pkTS5UrEI1GB6Y0chyrLFrpTYoFQYU8eznJy-jsIYb1Yw193GtJZlCfK_jzqD1koC0U2DFNhwC4nsd8" alt=""><figcaption></figcaption></figure>

### 3.2. Hướng dẫn gắn thẻ nhiều tin nhắn hoặc bình luận cùng lúc (3.2. Instructions to tag multiple messages or comments at the same time)

Bước 1. Mở trang Omni - Tab Facebook (Tương tự với Zalo)\
(Step 1. Open Omni page - Facebook Tab (Same with Zalo))

Bước 2. Chọn  tab Tin nhắn hoặc Bình luận mà bạn muốn thao tác\
(Step 2. Choose Message tab or Comment that you want to operate)

Bước 3. Click vào Icon  ![](https://lh7-us.googleusercontent.com/brLCxhV0nqbIEbdmqnl7wmQlhO6vv7bTNIh05YQoL63WR__m4OpIhFzMJn2A1oPbO5MHUMDIc_XZ25Awtgx5NbjBcHL0K3R7h7iJLQV9lc9U75GCk1IeXGaLi30LpLpyUmiTV3hv7H5h75UJwoHuAqI)\
(Step 3. Click on Icon ![](https://lh7-us.googleusercontent.com/3Qnhm491xUZR4_8UZuVYBc7efGIrJ9S6--zx5qMkBykkMlMa4NgVgRBJhK-Jpa3yvg4k6WAkulzLtkJXediZkFEF1tLfWoA-P9kp_kQtKQ-v8riPJJsiqaTpkrEGoYOOwqGDrlz1GYRySWhViyqyJaQ))

<figure><img src="https://lh7-us.googleusercontent.com/lUZeaSXN_jvoXmXOZqXK3b_d8Mdll-58R1WAH6WORZa4xuRV0EXHlK1deXAM02glU3pGC5rZpGPi4uEWG5M7VrfrqlSs4L1gUJ73ogmykBxFHeF6QmHW3_fEtWvfdNpeM-927m-y2I1WyC56grJwhnk" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/i5GwHyEZJ19lw1FOTVBXkitaZVN4D9uAx4PggYomsylhB0z4upk_fOWKsOWpQksMT8gEg6hr2y2gMows2XwRAtHLbv2N_jwWoYM-Fevj-ME_NrHm0JKmwT8OXl3o5keLmQpC2qAgdxWwl8330OidDb8" alt=""><figcaption></figcaption></figure>

Ngay sau đó mỗi session tin nhắn (hoặc bình luận) sẽ có checkbox để tick vào\
(After that, each message (or comment) session will have a checkbox to tick)

<figure><img src="https://lh7-us.googleusercontent.com/Ta-e6trVHSofR5tLifb0izyCoo-RFmSqMowyCtMrNLLu4PnOcvYgIQbmofT-3j3NsjGQwhpZ6wnb894u-7aLZrrA5nfwglxu7n-RdjfXndV_Cy-OBj0JzO7N0C1bWE2xznfotX5KjQsssrST4h4PotA" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/MgA7bwOyrUzMgUgs5n3-NsA_9d4heuH69-Dp3xf5NplHDPJul3GdA9Ryo4bT-rh4teBVa74EVCNwAVYjlqpx10dCuNu7zQvHRicWjpJ-B7lBpVqE_pNACRyEC7G36hXDz3xTEyy-zx03TSzWnB2Om98" alt=""><figcaption></figcaption></figure>

Bước 4: Tick vào 1 hoặc nhiều checkbox để chọn sessions\
(Step 4: Tick one or more checkboxes to choose sessions)

<figure><img src="https://lh7-us.googleusercontent.com/X1uYddM4rFB7h_aDGyPfHBqfXHrT23910x-qwCPdeeLhWYoUJd36m6Q19uS2vb4j1FeXKl1lCqIBaAL5h2upDXku_f2nNLHNkJFm8HGh4hp_XIYtwgcyS9O7x-msktmnaDHalc0rkti-GOXpJayc3xE" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/1C7BQi2WNyh9V4y5ErLVQU3wdNSxflYvzayjm8Tc5HI36JHWF8BU_WZ_l4mWPE_vM-Pm2WG9GvPntgHcSSp8gJNWx2hK0rsRAbMhddRyhZVZEL2pSKkxcWLYu107WuFdDTKsGTbUg292IwvFXW88Tog" alt=""><figcaption></figcaption></figure>

Bước 5: Click icon ![](https://lh7-us.googleusercontent.com/Lg8vS4KSh9sPquyt9VxQOkigCUzEy6ko-7IW3FxQHbEp9qdsdFQE6QfZo5ixeCCOJDf6dV56rD6zNFKX7vaNaiAEz8Oi01WWz0e8nRp_4_riyxMQQlfG4d7SDjFixTOjJLaACjiXEoPwgLQBx3V1u2k)để chọn nhân viên và thực hiện gắn thẻ\
(Step 5: Click icon ![](https://lh7-us.googleusercontent.com/MZYQmrIWpgbm2Uob3nteGm0cTay50ZQlA1-xrwHH5H9VeUh0QDO1igP67BR4eD07vs_v-DAUBMD22iD7ymQgHAC4BthMNI6ECO8n7O5BqLPKY3w-RH6_nlkcXqCGr86UtNgHqbLxbB_FZVSIozAqy0o)to choose the employee and do tagging)

<figure><img src="https://lh7-us.googleusercontent.com/PiUxn6mwCHo2uYiMY8jJRTfqMsrbRm2j8GgTSaHOW-M5FDdvFc1Cf2OKnGQpsFaWyoN6np3akxl3anzfcCrkZ2QsxECbwQT_is47RLSR2jiPhDC1aQJyabsp8SeT8V2EVd8nbfGPnfpn8NiE5ICif44" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/D6cH8soCuAC1mse-Ps3ScXTLXt4lNF9DAl-LAuHY1-qgTEbIsMeoc0xYIJIipsm1L7qjb7JXAULlZfma5opkNFx8DF92_-9f3NxDjk9CINDw5Ze6K1I62aO7IqfnZrPa13NQOlvPnIjTJJUt6g18gOU" alt=""><figcaption></figcaption></figure>

Bước 6: Chọn  thẻ để gán vào khách hàng của những session đã chọn\
(Step 6: Choose the tag to tag to assign to the customer of the chosen sessions)

<figure><img src="https://lh7-us.googleusercontent.com/0HePuWFjxpgvey2XfuhFpliVSyjKFtQkEMByXR_1RYu3Y0sriG6dJ4rLggj7GgARzCfmGpovriPZadsFPlnFoqFVK6gMIwZtXpx9yS34Zczon5GLeWPkwUlSpUX6Gcx4DP1L0h2elc6F9DkP0HIrJus" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/ugMNMuQnIrTapEWsuQSxiPkX8YTO-2k9sppGt3XIgcHTqjE6lGsIvqZNtPeGZoxa2IWbHxucWR1DFnNK5rNF7f_t3YA0gOq3kVvMuK6UYjmARAzUAAdqaJcbSLZvmkgkKzNI5G0JvZ9_-0_HUhu5ywI" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/yHKQ4yXykxC0BZVi8FXJ2vNCvWsuqtTTYvRdrtPg_2aXEGf_jCNqqmhLgOwQ2sY_aH5Z-XZ6R8MuGAP7wIEUHrRRs8rxGmeSxcB2Gm_1SbpR8wsK-NDqiGyMHa-ODB9zHa65-QqqtnmN10Nm692B_sw" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/WZSaNHqqqXYYwKBnUG_dmvF3IQrAeidBGf7M_rQZbWON_g7ER6WOrx6lv8QtUrOVQUTXxFhEMZCmt9WrfJiMVIVC7j0iw5NJuqhN-Ccx08TG2PbIDq6OUNMTjWMeOZ8rrHghC3v7BIDQt5mlwBTBuos" alt=""><figcaption></figcaption></figure>

3.3. Hướng dẫn đánh dấu Đã xong phiên hỗ trợ\
(3.3. Instructions for marking Support Session Done)

Bước 1. Mở trang Omni - Tab Facebook (Tương tự với Zalo)\
(Step 1. Open Omni page - Facebook Tab (Same with Zalo))

Bước 2. Chọn  tab Tin nhắn hoặc Bình luận mà bạn muốn thao tác\
(Step 2. Choose the Messages or Comments tab that you want to operate)

Bước 3. Click vào Icon  ![](https://lh7-us.googleusercontent.com/R8-ecVIKVTTpYXNxqdwGI_s5Y2x6Nwxh-qJPH99KP-9S_kaDAjYrnljnfB4Jxt0DwJtKm8ygMvMPGiAcBkM1PaBT91-8o5-R2KEQfCR2SE6ExdiG_QFd6iPke_w2a8IZwHM0RMXQ11jUYVcuvpKvbkw)\
(Step 3. Click on Icon  ![](https://lh7-us.googleusercontent.com/AHbfHJUUl3HW8zseEkzftkW-vBN-Z90BeV8Bp1EmK_JFyuKfAlBaabkjJD2ao5LMH_dw2gv2fvFgtsIWbrSbrkyHFsQyNZjp5b4Xpn55Z_8VpLruCDSuatylQ-3n3L0pd9KSdd37J8fXhWxSlDoneYk))

<figure><img src="https://lh7-us.googleusercontent.com/lUZeaSXN_jvoXmXOZqXK3b_d8Mdll-58R1WAH6WORZa4xuRV0EXHlK1deXAM02glU3pGC5rZpGPi4uEWG5M7VrfrqlSs4L1gUJ73ogmykBxFHeF6QmHW3_fEtWvfdNpeM-927m-y2I1WyC56grJwhnk" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/i5GwHyEZJ19lw1FOTVBXkitaZVN4D9uAx4PggYomsylhB0z4upk_fOWKsOWpQksMT8gEg6hr2y2gMows2XwRAtHLbv2N_jwWoYM-Fevj-ME_NrHm0JKmwT8OXl3o5keLmQpC2qAgdxWwl8330OidDb8" alt=""><figcaption></figcaption></figure>

Ngay sau đó mỗi session tin nhắn (hoặc bình luận) sẽ có checkbox để tick vào\
(After that, each message (or comment) session will have a checkbox to tick)

<figure><img src="https://lh7-us.googleusercontent.com/Ta-e6trVHSofR5tLifb0izyCoo-RFmSqMowyCtMrNLLu4PnOcvYgIQbmofT-3j3NsjGQwhpZ6wnb894u-7aLZrrA5nfwglxu7n-RdjfXndV_Cy-OBj0JzO7N0C1bWE2xznfotX5KjQsssrST4h4PotA" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/MgA7bwOyrUzMgUgs5n3-NsA_9d4heuH69-Dp3xf5NplHDPJul3GdA9Ryo4bT-rh4teBVa74EVCNwAVYjlqpx10dCuNu7zQvHRicWjpJ-B7lBpVqE_pNACRyEC7G36hXDz3xTEyy-zx03TSzWnB2Om98" alt=""><figcaption></figcaption></figure>

Bước 4: Tick vào 1 hoặc nhiều checkbox để chọn sessions\
(Step 4: Tick one or more checkboxes to choose sessions)

<figure><img src="https://lh7-us.googleusercontent.com/X1uYddM4rFB7h_aDGyPfHBqfXHrT23910x-qwCPdeeLhWYoUJd36m6Q19uS2vb4j1FeXKl1lCqIBaAL5h2upDXku_f2nNLHNkJFm8HGh4hp_XIYtwgcyS9O7x-msktmnaDHalc0rkti-GOXpJayc3xE" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/D6cH8soCuAC1mse-Ps3ScXTLXt4lNF9DAl-LAuHY1-qgTEbIsMeoc0xYIJIipsm1L7qjb7JXAULlZfma5opkNFx8DF92_-9f3NxDjk9CINDw5Ze6K1I62aO7IqfnZrPa13NQOlvPnIjTJJUt6g18gOU" alt=""><figcaption></figcaption></figure>

Bước 5: Click icon ![](https://lh7-us.googleusercontent.com/COZgP6mLU-dURcAyzhxt7e2rzD2qKKVIvH_tmJUUJareKK0z4L6qT4F33aBOBm3mCPWH67bkD1GxMXbWg_w_rZ_UuJEhkM2h7dcT_3sRyZcHnxQTAOQVNJ_hYrCVkYnIMyjBUGNMoV__v9ApO4b5zus)đánh dấu Đã xong các phiên hỗ trợ đã chọn\
(Step 5: Click icon ![](https://lh7-us.googleusercontent.com/OFwuUoqZtF8YrrG__nzqmNdb5tfFtwfrN3vmcat5FPZzmCRmtAKbAB1FTF4dXiKfplbkNURe1_MelOpLI1WNPYzIkmSH-GEUZjp5OEZIq4BKK0egBmjAN7JIFiFvxdwOFKftCqQNHooDDwnjgffCHR4) to mark the selected Support Sessions Done)

<figure><img src="https://lh7-us.googleusercontent.com/TzkvSd1_DSFS2QP3tLjcWs2DO2WcMX4vIFfBRst7Ki4CbMhdx27PCw8BmaOjFPfpZ76ydjcOs5wXeyI7P5lcrfHE1Raw1fHJCF_dly1L4VR8ykwWNb6RIl7cmpcwVstQVy-8MPMNJLoZKMrbYRi7LnM" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/ie5TWrdldGYx1JI6yqzit5F1IgGqlUwpI5kcLQiyBSz8latPW76Ww2jez3niC12Zx1oA46GM8gY6A51D7eTqVmAv1PzQUxXF-Su3rHYn1Erlf2wxVGBfLD_Slz6zXr3tCZa-0g9o4k468ZiFDfDRsN0" alt=""><figcaption></figcaption></figure>

Lưu ý: Nút đánh dấu Đã xong chỉ khả dụng khi tất cả các phiên hỗ trợ đã chọn đều có nhân viên phụ trách\
(Note: The Done mark button is only available when all chosen support sessions are staff in charge)


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