# 3.2. Xem lịch sử phiên hội thoại (Viewing Conversation History)
Bước 1: Mở mục chat
*(Step 1: Open a chat session)*
Bước 2: Click vào icon tại mục lịch sử chat
*(Step 2: Click on* *icon in the Chat History)*
Lịch sử phân công:
* Loại phân công: Tự động/thủ công
* Nhân viên phân công, nhân viên được phân công
* Thời gian phân công
*(Assignment History:*
* *Includes Assignment Type: automatic/manual*
* *Assigning agent, Assigned agent*
* *Assignment Time)*
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# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/whatsapp/3.-quan-ly-chat-voi-khach-hang-whatsapp-managing-chats-with-whatsapp-customers/3.2.-xem-lich-su-phien-hoi-thoai-viewing-conversation-history.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.