> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/11.-cau-hinh-thoi-gian-cho-configuring-the-timeout.md).

# 11. Cấu hình thời gian chờ (Configuring the Timeout)

Sau khoảng thời gian thiết lập, nếu agent được assign không trả lời thì session tự động assign cho agent khác theo quy luật phân công

*(After the set timeout period, if the assigned agent does not respond, the session will automatically be reassigned to another agent according to the assignment rules.)*

Bước 1: Vào **Setting**

*(Step 1: Go to setting)*

Bước 2:  Chọn **Omni**

*(Step 2: Select omni)*

Bước 3: Chọn **Thiết lập khác**

*(Step 3: Select Other Settings.)*

<figure><img src="/files/Hz7nFCclyljdD8EE9PcW" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/fqUHtEFHlBffINpzHRCD" alt=""><figcaption></figcaption></figure>

Bước 4:  Nhập Thời gian chờ tối đa của session mong muốn (phút)

*(Step 4: Enter the desired maximum session timeout (in minutes).)*

Bước 5: Kích hoạt

*(Step 5: Enable the feature.)*


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