# 14. Thiết lập Danh mục hội thoại (Setting up Omnichannel chat Categories)

Tính năng này cho phép người dùng thiết lập danh mục hội thoại

*(This feature allows user to set up Omnichannel chat Categories)*

Bước 1: Trên thanh menu trái, click **Thiết lập**

*(Step 1: On the left menu bar, click Settings.)*

Bước 2: Click nút **Hội thoại đa kênh**

*(Step 2: Click the Omni-channel Conversations button.)*

Bước 3: Mở phần **danh mục hội thoại**

*(Step 3: Open the Omnichannel chat Categories.)*

![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2Fxn163qNBQuOz35yw4uFZ%2F0.png?alt=media)

![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FaoBtgCBap2W7O8LcRGuJ%2F1.png?alt=media)

Bước 4: Chọn **thêm danh mục**

          *(Select Add Category)*

![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FfXU5wEpoujYtZ9bA1boV%2F2.png?alt=media)

![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FOmSfch7c0KiGeHgQb4wk%2F3.png?alt=media)

Bước 5: Cập nhật tên danh mục

             *(Update category name)*

![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F9UY3f2tm3hD5ffzYY75O%2F4.png?alt=media)

![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FYtodWWVv4zaJ5mJRarQs%2F5.png?alt=media)

![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FE89Nec02Aeg2MqcuhIN8%2F6.png?alt=media)

![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2Fw8b1l5MRCQVrFzdH4wuK%2F7.png?alt=media)

Bước 6: Xóa tên danh mục 

      *(Delete category name)*

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FewUi1vVh3tuax6MZ5vsH%2F8.png?alt=media" alt=""><figcaption></figcaption></figure>

![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FAMDohibP92QDv53jpB3s%2F9.png?alt=media)