> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tin-nhan-da-kenh-conversation/zalo-oa/3.-quan-ly-tin-nhan-message-management.md).

# 3. Quản lý tin nhắn (Message Management)

Khi có một khách hàng nhắn tin vào trang, tin nhắn sẽ được đưa về Omni - Zalo OA. Số lượng tin nhắn chưa đọc sẽ được hiển thị ở trên menu.

*(When a customer sends a message to the page, the message will be directed to Omni - Zalo. The number of unread messages will be displayed on the menu.)*

<img src="/files/5kBzqcmmVaJcfOe7CrgN" alt="" width="547">

<img src="/files/cyyt2ZCDlAXSAEXFZQwb" alt="" width="549">

![](/files/mweH1nNay5twqcoE1n1Z)

![](/files/lkuaT2o5PSkLHMoTVNp6)

<img src="/files/QmoanjGaK0TJt0Vc8AWx" alt="" width="548">

<img src="/files/xrhTMpGUTLzaw5SppbkO" alt="" width="546">

![](/files/h4mjEryrvXSsS76xlFbZ)

![](/files/alnnlGTEEvl5gYy3uuBc)

Để quản lý tin nhắn và hỗ trợ khách hàng nhanh nhất, nhân viên cần làm các bước sau:

*(To manage messages and support customers as quickly as possible, employees need to follow these steps:)*

Bước 1: Mở trang Omni

*(Step 1: Open the Omni page.)*

Bước 2: Click vào tab Zalo OA

*(Step 2: Click on the Zalo OA tab.)*

Bước 3: Click tab Inbox, bạn sẽ thấy tin nhắn vừa nhận từ khách hàng Zalo OA

*(Step 3: Click the Inbox tab, and you will see the message received from the Zalo OA customer.)*

<figure><img src="/files/T9mGmhOGfHwFnQrz9ON5" alt="" width="543"><figcaption></figcaption></figure>

<img src="/files/TfYNWrZqxPuLSUW1KKM7" alt="" width="545">

Tại đây bạn có thể nhìn thấy người được phân công hỗ trợ bằng cách rê chuột vào avatar nhỏ trên tin nhắn (xem hình).

*(Here, you can see the assigned support person by hovering over the small avatar on the message (see image).)*

![](/files/cWoz09eAeZisKWFqfhFl)

Bước 4: Click vào tin nhắn để chat hỗ trợ

*(Step 4: Click on the message to start chatting and provide support.)*

<figure><img src="/files/6rKhfJAB9PXi0NDmD24R" alt="" width="563"><figcaption></figcaption></figure>

<img src="/files/STdHUgn1TzEkjZ3kFVkE" alt="" width="563">


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