# 9.1. Thêm/sửa/xóa (Add/Edit/Delete)

Bước 1: Trên thanh menu trái, click **Thiết lập**

*(Step 1: On the left menu bar, click on Settings.)*

Bước 2: Click **Thiết lập hội thoại đa kênh**

*(Step 2: Click on Multi-channel Conversation Settings.)*

Bước 3: Mở phần **Mẫu tin nhắn Omni** 

*(Step 3:Open the Omni Message Templates section.)*

<figure><img src="/files/uXAbj3T1syOuWxwSfgiS" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/8YDSZZwO0K0iAXH8o2ow" alt=""><figcaption></figcaption></figure>

Tại trang Mẫu tin nhắn Hội thoại, bạn có thể thêm, sửa hoặc xóa tin nhắn. Dưới đây là hướng dẫn cụ thể

*(On the Conversation Message Templates page, you can add, edit, or delete messages. Below is a detailed guide.)*


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