> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/quan-tri-khach-hang-antcrm-antcrm-customer-management/tong-quan-dashboard.md).

# Tổng quan (Dashboard)

Bảng tổng quan cung cấp cái nhìn tổng quan về hoạt động bán hàng và chăm sóc khách hàng theo thời gian thực. Doanh nghiệp dễ dàng theo dõi các chỉ số trọng yếu như:\
\&#xNAN;*Dashboard provides a real-time overview of sales and customer service activities. Businesses can easily monitor key performance indicators such as:*

* Tổng số phiên tư vấn, số đơn hàng, trạng thái chăm sóc\
  \&#xNAN;*Total consultation sessions, number of orders, and customer care status*
* Hiệu suất nhân viên (thời gian phản hồi, thời gian xử lý, số phiên)\
  \&#xNAN;*Staff performance (response time, handling time, number of sessions)*
* Thống kê đa kênh: Zalo, Facebook, Hotline, Website, v.v.\
  \&#xNAN;*Multi-channel statistics: Zalo, Facebook, Hotline, Website, etc.*<br>


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