> For the complete documentation index, see [llms.txt](https://docs.antbuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.com/tai-lieu-antbuddy-huong-dan-su-dung-antbuddy-docs-user-guide/tong-dai-antring-antring-call-center/cai-dat-setting/cap-nhat-thong-tin-quyen-nguoi-dung-update-user-information-permis.md).

# Cập nhật thông tin, quyền người dùng ( Update user information, permis)

### 1. Giới thiệu

**(Introduction)**

Tài liệu này hỗ trợ Bộ phận vận hành cập nhật thông tin/ quyền và đình chỉ nếu nhân viên đã nghỉ việc.\
(This document supports the Operations Department in updating information/permissions and suspending employees if they have quit.)

### 2. Truy cập trang cấu hình:

**(Access configuration page:)**

**Bước 1:** Đăng nhập vào Antbuddy web bằng tài khoản Admin/owner, vào Ant Ring\
(**Step 1:** Login Antbuddy web by Admin/owner account)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FtTsvyPyHqSEZW4MzXANp%2F1.png?alt=media&amp;token=944f06b4-6394-4b05-9772-c6204928a468" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FaYHjGNpEfNUYN9opZnnH%2Fe1.png?alt=media&amp;token=6951b63b-af11-4aff-b693-7c19e8035cb3" alt=""><figcaption></figcaption></figure>

**Bước 2:** Vào cấu hình công ty ⇒ thành viên\
(**Step 2:** Go to Company configuration ⇒  Users)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F8oVLwtAKChiL3apAL6cK%2F2.png?alt=media&amp;token=2a84fee7-9d7e-4c5d-954a-f0d61151e03c" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F2ajoPtBimazbW94ROJkw%2Fe2.png?alt=media&amp;token=94e9a56a-48d6-4f3d-825e-2d5351e9623b" alt=""><figcaption></figcaption></figure>

**Bước 3:** Chọn hoặc tìm kiếm người dùng cần thao tác\
(**Step 3:** Select or search for the user you want to manage.)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F95uyogEIi9pboGV5nuR6%2F3.png?alt=media&amp;token=ee923ae5-dbd6-4b72-a2b6-6c3c53cf1936" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FkB4l2bjWEjzfRvf7qM6r%2Fe3.png?alt=media&amp;token=14f38323-7b22-40d3-832c-e64e8d461f4c" alt=""><figcaption></figcaption></figure>

### 3. Các thao tác với nhân viên

**(Operations with users)**

#### 3.1.Các thao tác cập nhật quyền:

#### **(Operations to update permissions:)**

Đánh dấu chọn ![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FbpWsLO6y6gNH7VHQQenC%2Fimage.png?alt=media\&token=bdf9700b-813a-4313-ab44-9b8b5f24a506) vào user muốn thay đổi\
(Tick ![](https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FbpWsLO6y6gNH7VHQQenC%2Fimage.png?alt=media\&token=bdf9700b-813a-4313-ab44-9b8b5f24a506)  the user that you want to change)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F6kUHqUrQvYVIorrQG4NH%2F4.png?alt=media&amp;token=575b15de-367c-4025-a4db-b378784095c7" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FowLHShIKZcuJlOX15Yju%2Fe4.png?alt=media&amp;token=62da170c-d56a-4de6-a190-4f4203f744f3" alt=""><figcaption></figcaption></figure>

Nhấn chọn Quyền mà bạn muốn thay đổi cho nhân viên → Nhấn Lưu để hoàn tất cấu hình\
(Choose the permission that you want to change for the user → Press Save to complete the configuration.)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F0yWYXisE0llysAAR33gY%2F5.png?alt=media&amp;token=5fedd5db-ee47-4a1e-860e-7236569cf30d" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F0LZBGZx2vMtazMB5TAbL%2Fe5.png?alt=media&amp;token=5ddeb88b-bc3d-4a1a-8094-c2989a826b0b" alt=""><figcaption></figcaption></figure>

* Muốn trao quyền /bỏ quyền Supervisor: Quyền Xem báo cáo, lịch sử cuộc gọi\
  (Give the permission/remove Supervisor permission : Permission to View reports and call history)

![](https://lh7-us.googleusercontent.com/FVtfi4imBBZ137BGaCD8aiMX69LoQwia46oYwgqRvr8eK3G09JQzrLki3I7w_2W23ZCY-YMCk48q6uSV6yR1_64_B0lshpMMi_hCOsAbKwF9W0lWHYHRskwh1aENuC3Svd7XQYrtrxi-rkxYHJaonUA)![](https://lh7-us.googleusercontent.com/HsRca52Qvy0akM-iihGv0zsRIgAy8Ah5UlGlb4kf8TTjPiWW1srKyYjKE8dDDQAMSo1i3-WPRK8tnBGHd-oPZAgL9H0qDk6IA4IDqweRRcRrqkWJqsyjoUt9wVwkd9Er8xVIkgnU1MJ8I3jwHdkK32I)\
![](https://lh7-us.googleusercontent.com/Pm3u24Fye_LAwFcE2MIdIwohgwhDaubae06mGJ2XzVgnIGpwaNA3jc_PgtVOc_Wc7ovveND6jycjpsP8O5qc1zJ1XYK-uGhxRcK5lB0-dDaD4JoJ0xaiiFhZnG7Oy5_MLgMB5uNyop1arwr2seqiDjk)![](https://lh7-us.googleusercontent.com/EH7DIEHfw_u5zsFsvv1GxkFTpw3N17nAo7IE1BkD8dVV0ZExWlXTDw6FCysem8X2al-UlGYFWXldxwm8TnNJ4Qnq8awFsH0bl3t_v5KygEH_wQMFT4aNifSFxpAuNcnkEL1vKBkg_5_Gn8RyJGLQnJM)

* Muốn trao quyền Admin: Quyền Xem và Thiết lập hệ thống\
  (Give Admin permission: Permission to View and Setting the system)

![](https://lh7-us.googleusercontent.com/nhSlX-pa1ocPOTozXhPlPpiqnTNHTfGJA3gu6AfJeQsFysPL9rYz2wPLLYyJPjzfbb-QuSt4iFQt9_Xi1OeZQ-lhVi9q5e_fIGW_e8DIfxYecgcrhizE55_glIAjEe-gJB4zQQSudzwJCxS-9EnSfyE)![](https://lh7-us.googleusercontent.com/vl7y-YPE42aW24u5pFNAU7RhjisVOyqJN1tj57Eh7QXYFC-i3ka7EZbY7ZnCyncEHpj-eW7os37NTZ5y7FdiLyekAk2PqES-j8F-Jz_oOlBnmGBb2QD7z28tjPEEABbWKGoyiX26JZaib3r4OxQKnnU)\
![](https://lh7-us.googleusercontent.com/ayVsTzJG2FgoAVE5bZBpUwvc3U4ThdAZ7wlk5NPR6Uc0xxmR8YDy0gY2_dd2gZwaOOrE_wLIi4mkehExGsxdvIsguBa1bB4RvKNy_oodIJCO3dYYrEODVWnoEnmIK_4rSsK_Qy9IAJ5-eKfJFjoeb-A)![](https://lh7-us.googleusercontent.com/i6h09aSJsD1BWixaTZ62izDliUZT4EoOtGKTVzH7G8OQ4M9MUFKQd1vTovP9tZ9zFoHP58fV52YRBKCeVwDoSrEEIMkCzX2vOSgPsUg8kknx7zx6NqsXotf3COEyvGsvwYGSVovdGY55TSi-WUOr5mA)

* Muốn trao quyền Call Agent: \
  (Give Call Agent permission:)

![](https://lh7-us.googleusercontent.com/KxU3VDIc1cGkSnAl6FKTt22P1MQj5cD5B24cvk2fi_dmYLFzMKNECSoycD3-dVn5cZSeIbH9xEWQu9kMpaohdVLhDZVQGJBFG_TJ9SP4zLYybjzjyLEsNiDtLw4ARg12IEClQ9AfI4YHj9GYcRTgK2Q)![](https://lh7-us.googleusercontent.com/zbLn8BY0iiYf5U4j5VahaokvxYx_iWwUSzzoPuBDqPOM5-SLbLsBmRdw3Ik1BpmD7Sh-k0JZ8Uo90sR9IsnaJuwWuv26KcPIern5Gxi1G142A0NtQDoAg_cE7drKhz_KsUm0-bjLltRVVuYYGAPK4fA)\
![](https://lh7-us.googleusercontent.com/_IIL6eKFvEnrdB4OzEqmNt5C9HMVzYaUqMlLwZHRLF_evxImZ4vKszOxBzsEebW1VVh0QzOCty5QRMxrZcIN_VK_cnCu1ujrhTwjdHINRG6fvtXnA1otQg3fIJiGeFtegmVsG2QQRTX54cXmVKcNjtE)![](https://lh7-us.googleusercontent.com/vNjKGpZnYtvPE6g8LLOJ2Q2cqFdwYZoagicaM71iXixXOffgggLWRJRiM2H24oi5rTIXKmlKoxflLIkIsvGKMN0uExQpnjKQkEbdVoFlv-uaVXZ_tVOpqnbrvoM2L-nUHCC1AJQp3nEHBzRZPe8OqW0)

* Muốn đình chỉ user đã nghỉ việc:\
  (Want to suspend a user who has resigned:)

![](https://lh7-us.googleusercontent.com/0hv01TdS5z9i-qzO5a5_9nS4uLEtidzfAohF-f-_hQv12lcL2C9dh6Ud_elOpLeYEP35i2XtOMWce7DKpK0ut6JeqHodOMBgeLv3m6kc8qXT2J7aqWfePQmhS8RiVF9qosEsnwWCiQW6iVrhc5TOYFE)\ <img src="https://lh7-us.googleusercontent.com/Ydt4vkypwj4SduAdRL_JBRM17AYeJsfmGP3BBF6__vz1XTxvfUpl-T3wPUJGeTje6ls-9oRxQcL0LHGH7z1sPx0rHx7ZleB93sbkjWSHHGPxphZ2jkwn3OV8Yxsgjk1Thch0nbXtieuIdcfq8LUOOjo" alt="" data-size="original">

* Reset lại mật khẩu trên AntBuddy khi quên mật khẩu đăng nhập trước đó.\
  (Reset password on the AntBuddy when forgetting the previous login password.)

![](https://lh7-us.googleusercontent.com/gi-SYaAODbJSd2S58OkpQVJP3S8Jq6IH7CW7zxXnMqnf8HQajK0kCzG2ZP8DCLDLQ5DDsYH36iMoYDF3wydxZQM6ksZ-QjE-9Ksd10jiC4aeY4EpEXwomPpA9uWBZjtVk85TIWYPhT7wuCo6fXjCIdE)\
![](https://lh7-us.googleusercontent.com/ZJ3RyNFhA9FdTgOiiBnQwn2sXPkLc-mFGcVsHS7ESu8X5vnE4H10XTpdAoe_MB4JAUbwLXteDP8RERF8wQ5LyZmrMQ5CsuPY6ZknvfOa7sM8fyqtkGWW8Imfk1pf9tnPJGrjd-NVqp0zmIQuUy6E4lc)

* Xuất danh sách nhân viên trên AntRing\
  (Export the employee list on AntRing)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2FUbW5OF1icW6AZdWVP6rZ%2F7.png?alt=media&amp;token=266f043e-170e-44fb-8155-bb7a5cb7af79" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F2JP9GgZitmWe7DzoNXt0%2Fe7.png?alt=media&amp;token=a1f7363c-aa7b-4996-8c2d-e5b0e088eb8e" alt=""><figcaption></figcaption></figure>

Note: Có thể tick chọn và thao tác cho nhiều user cùng một lúc\
(Note: Can tick and operate for multiple users at the same time)

#### 3.2. Thao tác cập nhật thông tin người dùng

**(Operation to update user information)**

Bước 1: Bấm vào Cập nhật thông tin\
(Step 1: Press Update profile)

Bước 2: Thay đổi thông tin Tên, Email\
(Step 2: Change the information such as name, email)

Bước 3: Nhấn Lưu để hoàn tất cập nhật\
(Step 3: Press Save to update completely)

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2Fq1wbV6LDCZPQpYHNiyf8%2F8.png?alt=media&amp;token=94894233-dab4-4145-a265-7410999833cc" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2303854476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeTpJl0u63dzYBMNgXKfR%2Fuploads%2F6T6GQyQIxymvshf7Zqqd%2Fe8.png?alt=media&amp;token=1b48e1bf-0ac9-44dd-8769-f22975978e84" alt=""><figcaption></figcaption></figure>