4. API get ticket

1. List of tickets or details of a ticket via id on Ant CRM

URL: https://apiring.antbuddy.com/tickets

Method: GET

Content-Type: application/json

Parameters	Type	Required	Explain
TicketId	string		Id of ticket
page	number		Page number, maximum 20 Orders per page
limit	number		Number of records per page

Results returned: HTTP Response Code: 200

Response:

[{

SLA: "",

TicketId: 17464,

assignedTo: "[email protected]",

group: “”,

category: “”,

resolutionTypeOb: “”,

contact: {},

cusFields: []

deal: {},

files: []

priority: "Medium"

status: "Assigned"

summary: "<p>test</p>"

title: "[Phone] Thông test",

createdAt: “”, // Thời gian tạo ticket

updatedAt: “” // Thời gian cập nhật ticket

}]

1. Add tickets

URL: https://apiring.antbuddy.com/tickets

Method: POST

Content-Type: application/json

Parameters	Type	Required	Explain
title	string	AND	Ticket name
ticketIdApiRing	string		Ticket code
summary	string		Summary/Summary
priority	string		Priority. Default: Medium
SLA	string	AND	Sla
contact	object Y	Y	{ “id”: “661ca720f70843211b05712a” // Customer id code If yes, it is not required. “emails”: [{type: “Work”, value: “[email protected]”}], “name”: “thong”, // required “phones”: [{type: “Work”, value: “023232”}] }
deal	object
group	string
category	string
status	string
resolutionTypeOb	string
files	array
cusFields	array		AntCRM custom fields. [ { name: "Shipping unit", value: “Fast delivery” } ]

Results returned:

HTTP Response Code: 200

Response:

{

"success": 1,

"TicketId”: 9457 (ticket id on antcrm) }

1. Edit tickets

URL: https://apiring.antbuddy.com/tickets

Method: PUT

Content-Type: application/json

Parameters	Type	Required	Explain
TicketId	string	AND
title	string		Ticket name
summary	string		Summary/Summary
priority	string		Priority
SLA	string
deal	object
category	string
status	string
resolutionTypeOb	string
filed	array
cusFields	array		AntCRM custom fields. [ { name: "Shipping unit", value: “Fast delivery” } ]

Results returned:

HTTP Response Code: 200

Response:

{

"success": 1,

"number”: 9457 (id of order on antcrm) }

1. Delete tickets

URL: https://apiring.antbuddy.com/tickets

Method: DELETE

Content-Type: application/json

Parameters	Type	Required	Explain
TicketId	string	AND	ticket id on antcrm

Results returned: HTTP Response Code: 200

Response:

{

"success": 1

}