4. API get ticket

a. List of tickets or details of a ticket via id on Ant CRM

URL: /tickets

Method: GET

Content-Type: application/json

Parameters	Type	Required	Explain
TicketId	string		Id of ticket
page	number		Page number, maximum 20 transactions per page
limit	number		Number of records per page

Results returned: HTTP Response Code: 200

Response:

[{

SLA: "", TicketId: 17464, assignedTo: "[e-mail]", group: “”, category: “”, resolutionTypeOb: “”, contact: {}, cusFields: [] deal: {}, files: []

priority: "Medium" status: "Assigned" summary: "<p>test</p>" title: "[Phone] Clearance test", createdAt: “”, // Ticket creation time updatedAt: “” // Ticket update time

}]

1. Add tickets

URL: /tickets

Method: POST

Content-Type: application/json

Parameters	Type	Required	Explain
title	string	AND	Ticket name
ticketIdApiRing	string		Ticket code
summary	string		Summary/Summary
priority	string		Priority. Default: Medium
SLA	string	AND	Sla
contact	object Y	Y	{ “id”: “661ca720f70843211b05712a” // Customer id code If yes, it is not required. “emails”: [{type: “Work”, value: “[e-mail]”}], “name”: “thong”, // required “phones”: [{type: “Work”, value: “023232”}] }
deal	object
group	string
category	string
status	string
resolutionTypeOb	string
files	array
cusFields	array		AntCRM custom fields. [ { name: "Shipping unit", value: “Fast delivery” } ]

Results returned:

HTTP Response Code: 200

Response:

{

"success": 1,

"TicketId”: 9457 (ticket id on antcrm) }

1. Edit tickets

URL: /tickets

Method: PUT

Content-Type: application/json

Parameters	Type	Required	Explain
TicketId	string	AND
title	string		Ticket name
summary	string		Summary/Summary
priority	string		Priority
SLA	string
deal	object
category	string
status	string
resolutionTypeOb	string
filed	array
cusFields	array		AntCRM custom fields. [ { name: "Shipping unit", value: “Fast delivery” } ]

Results returned:

HTTP Response Code: 200

Response:

{

"success": 1,

"number”: 9457 (id of transaction on antcrm) }

1. Delete tickets

URL: /tickets

Method: DELETE

Content-Type: application/json

Parameters	Type	Required	Explain
TicketId	string	AND	ticket id on antcrm

Results returned: HTTP Response Code: 200

Response:

{

"success": 1

}