4. API get ticket
1. List of tickets or details of a ticket via id on Ant CRM
URL: https://apiring.antbuddy.com/tickets
Method: GET
Content-Type: application/json
Parameters
Type
Required
Explain
TicketId
string
Id of ticket
page
number
Page number, maximum 20 Orders per page
limit
number
Number of records per page
typeTime
string
If the parameter typeTime is passed as updatedAt, then the updated date will be used; otherwise, the created date will be used.
startDate
string
For example:2024-03-13T06:24:20.673Z
endDate
string
For example:2024-03-19T06:24:20.673Z
Results returned: HTTP Response Code: 200
Response:
[{
SLA: "",
TicketId: 17464,
assignedTo: "[email protected]",
group: “”,
category: “”,
resolutionTypeOb: “”,
contact: {},
cusFields: []
deal: {},
files: []
priority: "Medium"
status: "Assigned"
summary: "<p>test</p>"
title: "[Phone] Thông test",
createdAt: “”, // Thời gian tạo ticket
updatedAt: “” // Thời gian cập nhật ticket
}]
Add tickets
URL: https://apiring.antbuddy.com/tickets
Method: POST
Content-Type: application/json
Parameters
Type
Required
Explain
title
string
AND
Ticket name
ticketIdApiRing
string
Ticket code
summary
string
Summary/Summary
priority
string
Priority. Default: Medium
SLA
string
AND
Sla
contact
object Y
Y
{
“id”: “661ca720f70843211b05712a” //
Customer id code If yes, it is not required.
“emails”: [{type: “Work”, value:
“[email protected]”}], “name”: “thong”, // required
“phones”: [{type: “Work”, value: “023232”}]
}
deal
object
group
string
category
string
status
string
resolutionTypeOb
string
files
array
cusFields
array
AntCRM custom fields.
[
{ name: "Shipping
unit",
value: “Fast delivery”
}
]
Results returned:
HTTP Response Code: 200
Response:
{
"success": 1,
"TicketId”: 9457 (ticket id on antcrm) }
Edit tickets
URL: https://apiring.antbuddy.com/tickets
Method: PUT
Content-Type: application/json
Parameters
Type
Required
Explain
TicketId
string
AND
title
string
Ticket name
summary
string
Summary/Summary
priority
string
Priority
SLA
string
deal
object
category
string
status
string
resolutionTypeOb
string
filed
array
cusFields
array
AntCRM custom fields.
[
{ name: "Shipping
unit",
value: “Fast delivery”
}
]
Results returned:
HTTP Response Code: 200
Response:
{
"success": 1,
"number”: 9457 (id of order on antcrm) }
Delete tickets
URL: https://apiring.antbuddy.com/tickets
Method: DELETE
Content-Type: application/json
Parameters
Type
Required
Explain
TicketId
string
AND
ticket id on antcrm
Results returned: HTTP Response Code: 200
Response:
{
"success": 1
}
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